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Logged into my account and all my files are missing
I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved, documents, then (I suppose) cleared the hard drive, and then he reloaded Windows Home 10. When I got my computer back, I noticed I was missing programs - Reaper and Bluebeam. I was annoyed but not too concerned because I had purchase receipts and licenses stored in Dropbox. Then I noticed that Drop Box desktop short-cut was missing. I tried to log-in to DropBox but couldn't remember my password, so the DropBox Chat agent or bot sent me a password reset link. I used that to open DropBox, but all my files are missing. I paid a full year subscription in advance expecting secure cloud storage, but all my stored documents are gone ... very important documents for which there are no or very limited hard copies. Does anyone know how I can recover my old account? Because it looks like my password reset started a new account.
I changed subscription (Dropbox team to my own 3 TB) and all folders are now empty
Hi, lately I closed my team profile from my compagny. I changed to a personal 3 tb subscription and suddenly all folder are emty. Although I used to be the one who could change everything. I changed files to an new folder in the hope it was a sync problem. It was not and using rewind ended up losing everything. What can I do now? I am a bit afraid that i lost 2tb of information and work. Doe anyone have a clue how to get my files back? Kind regards Jobbe
I received an email about deleted files, but I can't find them in the Deleted files page
I received an email from Dropbox stating I had deleted a large number of files, which I was not aware I had done. When I logged into my account and clicked on deleted files, there was nothing there. The email said I had until 30 October to reinstate these files. I am desperate!!! I
I logged into my account and my subscription and files are gone
Hey, I have been paying 11.99 euros via paypal for a business account since June 28, 2022. Today I log in and my account is only a free account and therefore without direct contact options. In addition, all my linked data is no longer visible. In my Dropbox account, unfortunately, all statements have also disappeared. In Paypal, however, I can see the history of all my payments to Dropbox. The last payment was made on September 28, 2024. All my linked data is no longer visible. Does anyone know about this problem and can help me? Best regards, Frank
How to keep my files safe, if I want to remove Dropbox from my computer
as per subject, I need to empty all my MAC to replace it. I suppose to unlink device; then delete application; but what about folder where files are still there onto mac? I delete all those files (local) are keeped on dropbox cloud, or i LOST all ?
Free team account will be deleted - how can I make sure I don't lose files?
Dropbox help request! Who would like to take a look with me on a Dropbox issue? An old free team account will be canceled after tomorrow and all files will be deleted. Okay, no problem, the account is empty. But now Dropbox sometimes has folders linked together and I want to make sure I don't lose anything. I have a paid Dropbox account and my old free team account will therefore be canceled. Then I think it should go well. Right? Who wants or can take a quick look? Then I can let it go. Thanks in advance!
My files have gone missing unexpectedly
After 13 years of using dropbox, I've discovered that some of the important files in one folder just gone missing. The folder seems to be empty, despite that I know for sure there are gigabytes of data there. I did not manually delete anything, nothing can be found in the folder history, no deletion history anywhere. In fact, I have not deleted anything from my dropbox in the last 5 years. The files were there about a few months ago, now the entire folder just disappeared. Because I'm a Basic/free user, I can't even get to the support team. This is ridiculous. How could Dropbox just corrupt the data of a user? How could Dropbox just delete files without user consent? Anyone could help me out here?
