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account login lost after signing in with Google","conversation":{"__ref":"Conversation:conversation:828692"},"id":"message:828692","revisionNum":2,"uid":828692,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1909584"},"metrics":{"__typename":"MessageMetrics","views":19},"postTime":"2025-04-01T11:53:33.086-07:00","lastPublishTime":"2025-04-01T12:43:28.366-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello,  \n I'm no longer able to access my original Dropbox account, which has an email-based login.  \n I was able to access this account a few hours ago until I mistakenly accessed Dropbox using the Google-based login. As the Google login used the same email as my original email-based account, now every time I log in using email and password I can only see the Google-based account. It looks like this has replaced my original account, and all files are missing. All of this despite logging out and trying many times to reset the password.  \n I have found other posts created by users with the same problem, but none of them seem to have a solution explained in the thread. \n Thanks in advance! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"713","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828669":{"__typename":"Conversation","id":"conversation:828669","topic":{"__typename":"ForumTopicMessage","uid":828669},"lastPostingActivityTime":"2025-04-01T11:41:19.046-07:00","solved":false},"User:user:1909569":{"__typename":"User","uid":1909569,"login":"randomthoughts","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1909569"},"ForumTopicMessage:message:828669":{"__typename":"ForumTopicMessage","subject":"Is it possible Dropbox deleted my photos due to inactivity/being over-quota?","conversation":{"__ref":"Conversation:conversation:828669"},"id":"message:828669","revisionNum":2,"uid":828669,"depth":0,"board":{"__ref":"Forum:board:101001013"},"author":{"__ref":"User:user:1909569"},"metrics":{"__typename":"MessageMetrics","views":12},"postTime":"2025-04-01T10:02:53.470-07:00","lastPublishTime":"2025-04-01T10:58:36.987-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, \n Has dropbox at anytime removed/deleted photos due to low storage or not accessing dropbox w/in a certain time frame? \n I have dropbox accounts under two separate email addresses. One has photos and the other does not. I created them so that I could put photos on them so Im a bit confused why Id have an account and no photos and I seem to think the 2nd account had photos. \n Is there anywhere I can check as to the history? What could have happened to my photos? I did look through some articles and didnt really understand them...other than asking if the photos stored on DropBox are somehow connected to our PC's? There was something mentioned about syncing them. I only recall adding photos to drop box as a storage device. idk honestly. \n Thanks for any information you can provide. \n   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"807","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828412":{"__typename":"Conversation","id":"conversation:828412","topic":{"__typename":"ForumTopicMessage","uid":828412},"lastPostingActivityTime":"2025-03-31T14:01:44.364-07:00","solved":true},"User:user:1909324":{"__typename":"User","uid":1909324,"login":"kellison3205","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1909324"},"ForumTopicMessage:message:828412":{"__typename":"ForumTopicMessage","subject":"Shared link to folder from Quickbase channel takes me to empty folder","conversation":{"__ref":"Conversation:conversation:828412"},"id":"message:828412","revisionNum":1,"uid":828412,"depth":0,"board":{"__ref":"Forum:board:101001014"},"author":{"__ref":"User:user:1909324"},"metrics":{"__typename":"MessageMetrics","views":34},"postTime":"2025-03-30T15:36:11.583-07:00","lastPublishTime":"2025-03-30T15:36:11.583-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I am using the Quickbase Dropbox channel to create a folder and upload files to that folder.  I then get the Share URL using the Quickbase Dropbox channel and save it in a Quickbase table.  I can see the folder and its files when I log into my Dropbox account.  But when I use the Share URL in my browser, I get a screen showing the folder name but that it is empty.  I need to see the files also. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"419","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:819377":{"__typename":"Conversation","id":"conversation:819377","topic":{"__typename":"ForumTopicMessage","uid":819377},"lastPostingActivityTime":"2025-03-31T10:08:20.750-07:00","solved":false},"User:user:863410":{"__typename":"User","uid":863410,"login":"rfog","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"id":"user:863410"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MTkzNzctMkV5anBm?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MTkzNzctMkV5anBm?revision=1","title":"image.png","associationType":"BODY","width":802,"height":374,"altText":""},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MTkzNzctc1F3bVd2?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MTkzNzctc1F3bVd2?revision=1","title":"image.png","associationType":"BODY","width":2366,"height":1249,"altText":""},"ForumTopicMessage:message:819377":{"__typename":"ForumTopicMessage","subject":"Online-only not working in Surface Pro 11 (Snapdragon version)","conversation":{"__ref":"Conversation:conversation:819377"},"id":"message:819377","revisionNum":1,"uid":819377,"depth":0,"board":{"__ref":"Forum:board:101001016"},"author":{"__ref":"User:user:863410"},"metrics":{"__typename":"MessageMetrics","views":522},"postTime":"2025-01-25T02:01:01.891-08:00","lastPublishTime":"2025-01-25T02:01:01.891-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Recently I went back to Dropbox having read that it now works with Snapdragon Windows versions, but currently I have a significant issue.  I cannot have any online-only file in my SP11, thus I cannot have all Dropbox files in my device.  I have this in the main DP screen: Then I go to \"Manage hard disk space\", select folders and make online-only. In less than a second I get the message they are online-only, but they aren't.    Any idea how to solve this? Thanks in advance. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"512","kudosSumWeight":2,"repliesCount":21,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MTkzNzctMkV5anBm?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MTkzNzctc1F3bVd2?revision=1\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828524":{"__typename":"Conversation","id":"conversation:828524","topic":{"__typename":"IdeaTopicMessage","uid":828524},"lastPostingActivityTime":"2025-03-31T09:35:48.658-07:00","solved":false},"Category:category:101002000":{"__typename":"Category","id":"category:101002000","displayId":"101002000"},"User:user:1873590":{"__typename":"User","uid":1873590,"login":"Murmur","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1873590"},"IdeaTopicMessage:message:828524":{"__typename":"IdeaTopicMessage","subject":"Open dropbox file/folder links open on desktop","conversation":{"__ref":"Conversation:conversation:828524"},"id":"message:828524","revisionNum":1,"uid":828524,"depth":0,"board":{"__ref":"Idea:board:101002013"},"author":{"__ref":"User:user:1873590"},"metrics":{"__typename":"MessageMetrics","views":22},"postTime":"2025-03-31T09:28:06.912-07:00","lastPublishTime":"2025-03-31T09:28:06.912-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi there. Love Dropbox. I moved our whole team to it from Google Drive much to all of our delight. The one hiccup that keeps coming up (was also an issue with Drive, but would be a game changing new feature from DB) is sharing links. Our team uses the desktop app to work with files directly in finder, but we share links to files and folders on slack and in email, etc...  Right now we click a link, it opens the browser as expected, we find the file path in browser and then follow that path in finder. That seems like an awful lot of work when we have a direct connection between our finder and dropbox in the app. Perhaps the website could provide a link that connects to the desktop app, opening the folder/file in finder or windows explorer. Seems like a reasonable option to me, but what do others think? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"821","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828038":{"__typename":"Conversation","id":"conversation:828038","topic":{"__typename":"ForumTopicMessage","uid":828038},"lastPostingActivityTime":"2025-03-28T09:45:45.199-07:00","solved":true},"User:user:1908875":{"__typename":"User","uid":1908875,"login":"wpicotte","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:1908875"},"ForumTopicMessage:message:828038":{"__typename":"ForumTopicMessage","subject":"Damaged files on the Dropbox desktop app on MacOS Sequoia","conversation":{"__ref":"Conversation:conversation:828038"},"id":"message:828038","revisionNum":2,"uid":828038,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:1908875"},"metrics":{"__typename":"MessageMetrics","views":60},"postTime":"2025-03-26T13:49:37.417-07:00","lastPublishTime":"2025-03-26T14:12:13.141-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Several pdf files stored in my DropBox account are listed as having 0kb files sizes when viewing them on desktop. I am unable to open them in a browser or Acrobat.  \n Via dropbox.com, these same files are fine - downloadable and viewable, etc. \n There is no issue with file size constraints - all files are well within this account's storage capacity. \n I have removed and re-installed the desktop app with no change to the above. \n This is on OSX Sequoia. \n Any insight into why this is occuring would be helpful. It's a basic account, so Dropbox punts on technical support. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"586","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827900":{"__typename":"Conversation","id":"conversation:827900","topic":{"__typename":"ForumTopicMessage","uid":827900},"lastPostingActivityTime":"2025-03-28T09:43:25.302-07:00","solved":true},"User:user:1908710":{"__typename":"User","uid":1908710,"login":"rwhaley","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:1908710"},"ForumTopicMessage:message:827900":{"__typename":"ForumTopicMessage","subject":"I can't see my files when I log in to the Dropbox website","conversation":{"__ref":"Conversation:conversation:827900"},"id":"message:827900","revisionNum":2,"uid":827900,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:1908710"},"metrics":{"__typename":"MessageMetrics","views":56},"postTime":"2025-03-25T14:37:17.163-07:00","lastPublishTime":"2025-03-25T15:14:12.337-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I can log in to dropbox.com. I pay monthly. I cannot see a single file or folder on dropbox.com. I need to see them because I have some folders that are online only and do live on my harddrive.  has anyone found a fix?  The chat is a joke and doesn't help and apparently I'm not paying enough for an email or phone call support (outrageous). I hope you users of dropbox can help. thanks so much. \n   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"416","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827636":{"__typename":"Conversation","id":"conversation:827636","topic":{"__typename":"ForumTopicMessage","uid":827636},"lastPostingActivityTime":"2025-03-27T12:05:33.360-07:00","solved":true},"User:user:1908435":{"__typename":"User","uid":1908435,"login":"suzyq1234ca","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:1908435"},"ForumTopicMessage:message:827636":{"__typename":"ForumTopicMessage","subject":"I can't open my Dropbox files.","conversation":{"__ref":"Conversation:conversation:827636"},"id":"message:827636","revisionNum":2,"uid":827636,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:1908435"},"metrics":{"__typename":"MessageMetrics","views":88},"postTime":"2025-03-23T11:48:58.904-07:00","lastPublishTime":"2025-03-24T05:54:16.238-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have not been on Dropbox lately and came back to see many many changes.  I am sticking to free account but I absolutely cannot even see or open any of my things that are on Dropbox here.  Nothing!!  Just the huge add splashed across to know what version of Dropbox I wanted.  There are many files that I want to access but I have no idea what  to do.  Am I really that forgetful? Yes I am a senior citizen but oh my goodness!  I need help!  Please! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"492","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828028":{"__typename":"Conversation","id":"conversation:828028","topic":{"__typename":"ForumTopicMessage","uid":828028},"lastPostingActivityTime":"2025-03-26T12:33:09.265-07:00","solved":false},"User:user:1908854":{"__typename":"User","uid":1908854,"login":"leespeed2001","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1908854"},"ForumTopicMessage:message:828028":{"__typename":"ForumTopicMessage","subject":"Will I still be able to access my Dropbox while abroad? I'll be changing sim cards","conversation":{"__ref":"Conversation:conversation:828028"},"id":"message:828028","revisionNum":2,"uid":828028,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908854"},"metrics":{"__typename":"MessageMetrics","views":13},"postTime":"2025-03-26T12:28:52.691-07:00","lastPublishTime":"2025-03-26T12:33:09.265-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I will be traveling abroad on vacation. I will have to switch out my sim card in order to get data at my destination abroad. If I switch out the sim card, will I still be able to access my dropbox while abroad? I have an iPhone XR if it matters. 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