All of my Dropbox files have disappeared.

The entire contents of my dropbox account has disappeared. There’s nothing in the events. It’s like I have a brand new account. All of the external links do not work as well.

The account I know for sure was in good working order approximately a week to two weeks ago.

I paid my $119 in January too. 

So i have been chatting with a sales person, they can only do so much, but I paid in January received a receipt with my email/card number. i used the "lookup tool" and there was a different email ( none that i am associated with) 

That’s correct; the files would still be there, even in the occasion where the Dropbox account was downgraded.

It’s hard to tell for sure though what may have happened, since we don’t have any account visibility here on the forum. However, don’t worry; one of our support agents will pick up your ticket and check what may have happened in our system.

Nothing, and I had actually made my payment. Not exactly sure what happened, because the support team basically just said that I had been compromised. I had zero issues anywhere else, so it was very clear to me when I go into their system and they have somebody else’s email under my account. Something happened on their end. Needless to say, nobody even tried to recover anything for me, and I believe after 30 days, they automatically delete all their data. I feel your pain I had a lot of pictures as well, what’s pretty frustrating is you can’t even get somebody on the phone, it takes them a couple days to respond, and then they just stop responding. Good luck.