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Forum Discussion

Helpful | Level 6

8 months ago

Why have all of my Dropbox files disappeared?

Well darn, I just went to my dropbox account and all the 100s of files are gone, or at least just not visible because of a setting I hope!

how do I get all those back?

Nancy
8 months ago
Welcome back to our forum, JoeWood, and I’m sorry to hear about this.

When was the last time you saw those files on www.dropbox.com?

Did you check both your Deleted files and Events page and there’s no sign of your missing content?

Is it possible your files are saved on a different Dropbox account (under another email address)?

Let me know what you find.

Nancy
Dropbox Staff
8 months ago
Welcome back to our forum, JoeWood, and I’m sorry to hear about this.

When was the last time you saw those files on www.dropbox.com?

Did you check both your Deleted files and Events page and there’s no sign of your missing content?

Is it possible your files are saved on a different Dropbox account (under another email address)?

Let me know what you find.
- JoeWood
  Helpful | Level 6
  8 months ago
  yeah Nancy I was logged in wrong, now I see all the files whew!
  - Nancy
    Dropbox Staff
    8 months ago
    That’s great to hear, JoeWood! Don’t hesitate to ping me, if you need something else.

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