You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
File access
449 TopicsLost my account and files
I was trying to log in yesterday through mobile app but I was directed to sign up. I tried reseting my password instead. After successfully resetting my password, it turned out to be a new account with welcome message and product tour. All my information details, profile photo are gone and plans was back into 2gb storage and all my stored files was gone. Empty account! I didn't receive any email notification from Dropbox prior this incident.42Views0likes5CommentsI seem to be missing some of my files; how can I recover them?
I had files in my Dropbox account with calendar plans for upcoming years. They were titled 2025 Travel Calendar, 2026 Travel Calendar, etc. But these seem to have been lost. I did not delete them. How can I recover these important Word documents?39Views0likes5CommentsI want to restore the contents that were in my personal folder on a team account
I became a Dropbox business team member by invitation. In Dropbox, personal folders and shared folders were divided. After I left the team, I went to the account I was invited to access my personal folder, but I had to re-join, so I couldn't check my personal folder. I want to restore the contents of my personal folder. What should I do?15Views0likes1CommentiPhone 14 Outlook app doesn't show files for Dropbox
When trying to attach a Dropbox file using the Outlook mobile app, a screen says "No files found." I used to be able to create an email and then attach the Dropbox file using the Outlook app, but now this is not working. It's possible from the Dropbox app side, but not from Outlook. Any idea why this is happening? I've tried uninstalling/reinstalling Dropbox and removing/adding my Dropbox profile for Outlook, but this persists.25Views0likes2CommentsNew Computer - all Word Docs Corrupt
I have set up a new computer. Downloaded the Dropbox desktop app, same as previous computer. I am running Office365. Now all Word documents that are stored in DP are showing corrupted. I can login to DP directly and open the document but when I try to open through my DP shortcut on file explorer. Word docs will not open directly. The solution has been to open the document from DP and then re-save it on the computer in DP. So I still have access to the docs but it's very inconvenient. Is there a solution that would allow my documents to all update at once and be available again from the file explorer shortcut?10Views0likes1CommentEntire folders vanished from my account
I had folders titled "old pictures" and "old videos." I had them only online and did not synch them with my devices, so they would not take up space. I went online to find a particular picture that would have been in one of those folders, and the folders are gone. I would have never deleted it and never received any notice that they had been deleted. They are not folders I access often, so I have no idea how long they've been missing. I only have the plan that can show deleted files for the past 30 days, and they aren't there. Are there zero options to get the folders back now, and I just have to mourn the loss of decades of family pictures and videos? It concerns me about the safety of all my other less frequented folders.24Views0likes2CommentsLogged into an old account and couldn't find my files
I recently logged into an old account but my only archived that I left in it is missing. Why this happenend and how to recover the archive ? I mention the account was not disabled or deactivate by Dropbox, just not used to log into that account.30Views0likes4CommentsBetter Sharing & Better Branding
Dropbox is wonderful -- I've paid for professional for ten years -- but it could be immensely better.. You will make more money if you do these two related things:) (1) The branding feature is way too basic. The options seem like they're from 1995. It would be wonderful if we had more options and more customization. Specifically, if we could create different branding for different customers, it would be amazing. (I use Dropbox to share pictures and videos with my customers. I want to put THEIR branding on these files and galleries, NOT MINE.) (2) The experience of RECEIVING shared files is HORRIBLE, for the people who RECEIVE the links or transfers. Even using the current branding options, Dropbox still puts its OWN branding on the page – this is confusing for the receiver. It's messy and ugly, and it takes up too much screen space. They think they have to create a Dropbox account to receive the files. You are trying to get sales, through me, a paying customer -- that is **bleep**ty. Please take all your branding and sales prompts off these pages, for us paying customers. Also, browsing through pictures on shared links is a slow and not-intuitive process. It would be amazing if you could make it function like[removed per the Dropbox Community Guidelines]. These companies create beautiul galleries, and customers can easily create lists of their favorite pictures. You could actually steal all their business if you did this. I am 100% certain your customers would love these features:)23Views0likes1Comment