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Explorer | Level 3

31 days ago

All of my folders have disappeared after joining a Dropbox team.

I just clink link join a team then i click NO when system ask “Do you have any file the 5TB admin shouldn’t access” then i check back all my folder disappear

Explorer | Level 3

31 days ago

Yes already double check with my admin they said cannot locate can you help its really important files

Megan

Dropbox Staff

31 days ago

Hey Syakir, I went through our system, and found out that you've already tried contacting our Support team.

I was about to suggest the same thing, since they have more advanced tools, in order to assist with this.

I just checked that the agent working on your case replied back. Did you have the chance to review their response?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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of my folders have disappeared after joining a Dropbox team.","id":"message:827629","revisionNum":2,"repliesCount":10,"author":{"__ref":"User:user:1908421"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001013"},"conversation":{"__ref":"Conversation:conversation:827629"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:827629"},"body@stripHtml({\"truncateLength\":200})":" I just clink link join a team then i click NO when system ask “Do you have any file the 5TB admin shouldn’t access” then i check back all my folder disappear ","body@stringLength":"170","rawBody":"

I just clink link join a team then i click NO when system ask “Do you have any file the 5TB admin shouldn’t access” then i check back all my folder disappear

","kudosSumWeight":0,"postTime":"2025-03-23T09:59:33.777-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:dropbox business","text":"dropbox business","time":"2022-10-25T07:42:00.782-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:File access","text":"File access","time":"2019-09-12T04:01:44.028-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:restore","text":"restore","time":"2022-07-26T01:00:16.034-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:827629_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":124},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:827629":{"__typename":"Conversation","id":"conversation:827629","solved":false,"topic":{"__ref":"ForumTopicMessage:message:827629"},"lastPostingActivityTime":"2025-03-24T08:06:51.689-07:00","lastPostTime":"2025-03-24T08:06:51.689-07:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:827629":{"__typename":"ModerationData","id":"moderation_data:827629","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:827629_2":{"__typename":"Revision","id":"revision:827629_2","lastEditTime":"2025-03-24T03:46:45.846-07:00"},"ForumReplyMessage:message:827727":{"__typename":"ForumReplyMessage","id":"message:827727","conversation":{"__ref":"Conversation:conversation:827629"},"author":{"__ref":"User:user:1148275"},"revisionNum":1,"uid":827727,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"subject":"Re: All of my folders have disappeared after joining a Dropbox team.","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:827727"},"parent":{"__ref":"ForumReplyMessage:message:827722"},"body":"

Hey Syakir, I went through our system, and found out that you've already tried contacting our Support team.

I was about to suggest the same thing, since they have more advanced tools, in order to assist with this.

I just checked that the agent working on your case replied back. Did you have the chance to review their response?

","body@stringLength":"649","rawBody":"

Hey , I went through our system, and found out that you've already tried contacting our Support team.

I was about to suggest the same thing, since they have more advanced tools, in order to assist with this.

I just checked that the agent working on your case replied back. Did you have the chance to review their response?

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Yes already double check with my admin they said cannot locate can you help its really important files

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Yes already double check with my admin they said cannot locate can you help its really important files

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