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akmakm's avatar
akmakm
New member | Level 2
4 years ago

.pptx files are supported but something went wrong.

A powerpoint file has been shared with me in Dropbox but when I try to open it to edit I get the message ".pptx files are supported but something went wrong."  Tips to fix please? 
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
Hi there akmakm; welcome to our Community!

Can you please clear your browser's cache and/or try another browser?

If you get the same results, please send us a screenshot of the exact error you're getting so that we can have a look too. 

Thanks so much!
akmakm's avatar
akmakm
New member | Level 2
4 years ago

Hi,

In the same dropbox folder I have uploaded another powerpoint file and that one opens with no problems.  My guess is the size of the other one is the issue.  Tip to dropbox - would be great if the error message could be more specific rather than just saying "something went wrong" eg. "we can't open this as the file is too large - max supported file powerpoint file size is xxxMB.  

 

Thanks!

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