We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Wrong file version opens
I have an Excel file in my dropbox folder that I reference on a daily basis from my work Windows desktop, my home Mac desktop, and my iPhone.
I have been updating this file daily for the last few weeks. Today, when I open the file, Excel opens and shows me a much older version. Roughly 90% of my added data is not showing when I open the file.
Oddly, the "Preview" of the file on my desktop explorer window properly shows the current version. Also, If I right-click on the file to view the "Previous Versions", the "Current Version" shows a preview with the proper information.
Why can't I get the "current version" file to actually open, all of the sudden? Thanks in advance!
- Daphne
Dropbox Staff
Hey there sporwancher,
From what you mentioned it sounds like you might be updating this file from the Dropbox folder locally on your computer, is that right?
If so, can you let me know the current sync status and version of the desktop app that you have installed? It may be that the desktop app isn't running on your computer or there may be an error in syncing that file.
Let me know what you find - Thanks!
Hi, Daphne. Thanks for the reply. Yes, I am updating from the Dropbox folder.
Current Sync Status: Up to Date
Version: 78.4.119
- Daphne
Thanks for that info sporwancher!
Can you just clarify for me then where you are opening the file and seeing the outdated version? Is this via the website or another device, and which version do you see when accessing the file in both of these locations?
Is the most recent version of the file on your desktop saved within your Dropbox folder or was it perhaps saved to a different location when editing it?
Looking forward to your reply!
