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Forum Discussion
Wrong file version opens
I have an Excel file in my dropbox folder that I reference on a daily basis from my work Windows desktop, my home Mac desktop, and my iPhone.
I have been updating this file daily for the last few ...
Hi, Daphne. Thanks for the reply. Yes, I am updating from the Dropbox folder.
Current Sync Status: Up to Date
Version: 78.4.119
Daphne
Dropbox Staff
Dropbox StaffThanks for that info sporwancher!
Can you just clarify for me then where you are opening the file and seeing the outdated version? Is this via the website or another device, and which version do you see when accessing the file in both of these locations?
Is the most recent version of the file on your desktop saved within your Dropbox folder or was it perhaps saved to a different location when editing it?
Looking forward to your reply!
I was saving and opening the file into the Dropbox folder on my desktop. This is the way I have been using Dropbox between multiple devices for many years now, on a nearly daily basis. I have never had this happen.
However, I am just going to stop troubleshooting this. I was able to restore the version prior to the latest version, and I know what changes I made since then. So, I was able to get it back to where I needed it.
Thank you for your help with this, whatever it was!
- Daphne
Hey sporwancher,
Thanks for keeping me posted here, I'm glad to hear that you've worked through it on your end!
If you have any other questions then please feel free to give me a nudge here.
Have a great day - Thanks!
- I just started having (Feb 20, 2020) what sounds like the same problem. An Excel file I edit daily works correctly on my Windows desktop computer(s), but when I preview the file on my Pixel, I see a 3-day stale version. Yet if I launch Excel (on the Pixel) to actually edit the file, I see the correct, current version! It's as if Excel can see the synced version, but the Files preview browser cannot! I've uninstalled and reinstalled the app - no difference! I've copied the file to a new folder, and the copy retains the same odd behavior. It is very puzzling. This just started 3 days ago.
