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Forum Discussion

PKS2000's avatar
PKS2000
Explorer | Level 4
7 years ago

Why do I get a "Sorry, we could not find your file. Is it possible it was moved, renamed...?' error?

Error message states "Sorry, we could not find <filename>.  Is it possible it was moved, renamed or deleted?" It has not been moved, renamed or deleted.  Not all Excel files are affected but this i...
Desktop
Error Messages
Microsoft Office
Preview
Third Party Integrations
  • STEVEDEL248's avatar
    STEVEDEL248
    7 years ago

    I just had the same issue and found that the file name (read: path) was too long. I went back and shortened the folder names and the file name - and presto! it worked!

Liz-Ideate's avatar
Liz-Ideate
Helpful | Level 6
6 years ago

We have the same issue - but it doesn't appear to be related to path length as I can resave the file with a longer name and he can open it fine. 

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