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Forum Discussion
Why are some of my Dropbox files not showing in File Explorer (Windows)?
I can view and access files via my phone and via dropbox online, but some files are not visible in Windows Explorer (Win 10).
The strange thing is that the files are actually there; If I open excel...
Is it possible that the files are hidden in your system? Can you please turn on the Windows explorer settings to show hidden files?
In order to do that go Windows Explorer >> View >> Options >> Change folder and search options.
In the next window, Click View > and toggle the button to show hidden files:
Is the files visible now in Windows Explorer?
Jay
Dropbox Staff
Dropbox StaffHi Richard, could you confirm that the files have the green tick icon when they appear in Explorer?
Does this only occur for files in a certain folder, or does it occur throughout the account?
Could you try temporarily quitting the Dropbox desktop application to check and see if this happens when it isn’t running.
Let us know the results!
Does this only occur for files in a certain folder, or does it occur throughout the account?
Could you try temporarily quitting the Dropbox desktop application to check and see if this happens when it isn’t running.
Let us know the results!
The files do not appear in explorer, so there is no way to check for a green tick.
This is occuring in a number of folders throughout the account.
I have quit the Dropbox desktop application. The files did not reappear in Windows explorer. I have rebooted several times. Still files not visible.
File 2018-06 showing in recent files list..
File 2018-06 showing in Dropbox online folder...
File 2018-06 missing from Open > Browse window
