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Forum Discussion

Cbrown1221's avatar
Cbrown1221
Explorer | Level 4
10 months ago

Why are my files corrupt?

I have JUST noticed today that MANY files on my dropbox are corrupt.  Some are new, some are 4 years old.  I click on it, it says "Word unable to read this document.  It may be corrupt."   WHAT...
Error Messages
Microsoft Office
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Cbrown1221's avatar
Cbrown1221
Explorer | Level 4

I am viewing this on my computer.  I am using 

Microsoft® Word for Microsoft 365 MSO (Version 2312 Build 16.0.17126.20132) 64-bit

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Do any of the files preview on the Dropbox site? Is there any version history on them to show that they were changed?

  • Cbrown1221's avatar
    Cbrown1221
    Explorer | Level 4
    10 months ago

    They do not preview on Dropbox.  There are no previous versions available.  Details are unavailable for the selected file.

    There's gotta be 50-100 of these in my dropbox.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      It sounds like the files are corrupted somehow. If there's no version history on them, it could mean that they were originally uploaded corrupted, or it's outside the recovery period.

      • Cbrown1221's avatar
        Cbrown1221
        Explorer | Level 4
        10 months ago

        These files range in time from last week to 3 years ago.  If they had been uploaded wrong, it seems it would have occurred years ago.  Dropbox seems the common denominator.  I have subfolders, and NONE of the documents in the subfolders are corrupt.  In addition, some of the corrupted files are PDFs . . . and I scanned those in.   

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