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Forum Discussion
Website Photos view is slow
Howdy, viewing photo's on the Dropbox website is painfully slow. Is there a way to get better performance from the Dropbox website when viewing photos? When I use the profiler in Firefox I can see th...
Megan
Dropbox Staff
Dropbox StaffHey @Thijxx, let me also jump in here!
Yeah pretty much. I'd also like to ask you to clear your browser's cache if that's not too much of a trouble.
You also mentioned this happens only with the "Suggested" pictures, right? Meaning if you try to locate a picture in your account and then preview it, do you notice the same behavior?
Hi @Megan, @Thijxx
Same issue here ... 13k of Photos which are unviewable using the Dropbox website. As already mentioned the Dropbox Website loads the first 50 or so then needs to re-cache or re-index the whole collection again when viewing/scrolling .... Clearing the browser cache makes no difference, the only thing that helps is significantly reducing the number of images stored .... For reference OneDrive and Google Photos Websites work fine with >20k of images, give it a test with some images - its a Dropbox issue.
- Megan
Hey @Charlie Windsor, thanks for reporting!
Do you think you could send me a couple of screenshots of a step-by-step that you follow on your end?
I'd love to have a visual of this.
Thanks a bunch!
Hi @Megan
I go to the "Photos" section on the Dropbox website and when opening I'm greeted with the following, either a blank page with empty numbered boxes or a page with a blue Dropbox logo spinning and a messages at the base of the screen in black boxes saying "connecting to server" & " Gathering all the Photos" can take minutes to complete.
(Refreshing the the page has the same effect, the photos need to be re-indexed but its slightly quicker)
When scrolling through the images you will have lot of blank numbered boxes shown in the pic below ...
- Megan
Hey @Charlie Windsor, thanks for the added info!
Do you notice this behavior on multiple browsers too? Also, which is your preferred browser that you use?
Hi @Megan
Yes to multiple browsers and MS Edge and Chrome are my two browsers that I use - I'm based in the UK. The common denominator for me is the number of files or the number of file changes on a user account that affects Dropbox's website usability.
I've added comparisons with your competitor, not to be awkward but to vindicate my set up, plus to show there could be potential issues with your core product ... I hope the below helps...
P.s - Note I can open up a snipping tool and take image shots of your website operating very slowly which highlights things are not as they should be 😉E.g
- Photos Updating - as we're already discussing.
- Rewind fails on a restore request when there has been a large activity on a particular folder(s)
Dropbox fails with an error v OneDrive 180 - 240 approx seconds to restore 1.5tb. (This fault can be replicated). - When trying to restore deleted data stored in the Dropbox online recycle bin which contains numerous files, it can take minutes for the files & folders to be indexed and displayed.
Dropbox >120 seconds v OneDrive < 3 seconds to restore a single file stored with numerous other folders & files located in the recycle bin. Bin contains 380GB of data. (This fault can be replicated).
