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Forum Discussion
videos won't play
Recently uploaded two MP4 videos in dropbox. When I click on them they start to play for about a 10th of a second and then quit and go back to list of videos.I have no idea why won't play. I don't ha...
Wednesday, 2/25.....my videos play perfectly now. Fingers crossed.
Walter
Dropbox Staff
Dropbox StaffHey R- - sorry to hear you're having issues with this and thanks for all the details.
Just one last thing though, have you ensured that your browsers are completely up to date?
If you did, you can also try clearing the browser's cache or even try an incognito window with no extensions or plugins running.
Keep me posted anyhow!
Hey Walter!
All my browsers are up to date. I tried clearing the cache and unfortunately that didn't help.
Going into incognito almost worked, but as soon as I clicked on anything I was sent back to having a blank white page again.
Any other suggestions? 🙏
- Walter
Do you happen to be running any antivirus or ad-blockers R- ?
If so, could you temporarily disable them and let us know if it improves matters for you?
No ad-blockers, disabled Windows Security for a bit and had the same result. ☹️
The person I'm working with has been having the same issue, leading him to not be able to leave any comments on these files.
So I feel like it's something on Dropbox's end. Especially considering these files had no issues being previewed a little over a week ago.
- Walter
Hi all, thanks for your reports on this.
We just checked back on this internally and it should be fixed now.
If you're still facing issues with this though, you could try clearing your browser's cache and cookies and try again.
Keep us posted anyhow!
