You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
peterv43
2 years agoHelpful | Level 6
videos won't play
Recently uploaded two MP4 videos in dropbox. When I click on them they start to play for about a 10th of a second and then quit and go back to list of videos.I have no idea why won't play. I don't ha...
- 2 years ago
Wednesday, 2/25.....my videos play perfectly now. Fingers crossed.
YellowBear
Explorer | Level 4
This also affects me. Also started a few days ago.
Videos won't play in browser (firefox) but work fine on the app, even older ones where the media player worked perfectly in the past.
Clearing cookies or changing browser only brings temporarily relief, before it starts to buffer weirdly and then break again.
The moment I select a video it opens for a half a second before kicking me back into list view, happening consistently on nearly all videos, with the odd few second video being able to playback.
Jay
2 years agoDropbox Staff
HI YellowBear, does this occur for all videos on your account? What are the filetypes of videos you're playing and what size are they?
- peterv432 years agoHelpful | Level 6
all mp4, preview gives the same size for the three I'm having trouble with, hmmmm 192.93 mb but they have different KB sizes
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!