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subed924's avatar
subed924
New member | Level 2
7 years ago

Video won't download

I always use Premier Pro to produce my videos and I export them straight to my Dropbox. Then, from the app, I download them to my phone. One of the videos, which I've now saved and exported several through several attempts, will still not download from the Dropbox app because of the "type" (whatever that means) of video it is. BUT it is the same "type" of video as all of the other ones! What am I doing wrong?

 

 

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  • Lusil's avatar
    Lusil
    7 years ago
    Hi there subed924!
     
    Initially, it sounds like you’re trying to preview (instead of downloading) a file type that’s not previewable via the website. In any case, could you please clarify if you don’t see the option to download it?
     
    One way that you should be able to do this is by clicking on the ellipsis (…) that appears on the right-hand side of the file and selecting Download. A second way is by clicking on the file and selecting the option to Download that should be on the top right-hand corner of your screen. 
     
    If you don’t see these options, try switching browsers, using incognito, and ensure that you’re not running any browser extensions.  
     
    Let me know how it goes!
  • katielouiserose's avatar
    katielouiserose
    New member | Level 2
    5 years ago
    Hello!

    Im sorry I don't have a helpful response however I am experiencing this EXACT problem ! And I cannot find a result anywhere, did you figure it out eventually? Id appreciate any help?
    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hi there katielouiserose, sorry to hear that you're also having trouble with downloading your file. 

       

      Out of curiosity, could you clarify the following for me?

      • Have you tried downloading it directly from the website by clicking on the ellipsis (...) button by any chance? 
      • Do you get a specific error message when attempting to download? 
      • Do you also get this behavior with any other file type? 

      Let me know what you find - thanks!

      • roseponnekanti's avatar
        roseponnekanti
        New member | Level 2
        5 years ago

        Hi,

        I'm also experiencing this problem on my laptop. It's a video file shared with me. I can view it fine inside Dropbox. I click the ellipsis, download, and end up with an mpeg4 file that Quicktime says is unviewable. Adobe Premiere says the codec is unsupported. 

        What's going on here?

         

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi there subed924!
     
    Initially, it sounds like you’re trying to preview (instead of downloading) a file type that’s not previewable via the website. In any case, could you please clarify if you don’t see the option to download it?
     
    One way that you should be able to do this is by clicking on the ellipsis (…) that appears on the right-hand side of the file and selecting Download. A second way is by clicking on the file and selecting the option to Download that should be on the top right-hand corner of your screen. 
     
    If you don’t see these options, try switching browsers, using incognito, and ensure that you’re not running any browser extensions.  
     
    Let me know how it goes!

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