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Forum Discussion
Video files are corrupted after downloading them locally.
Hi my friend uploaded videos to Dropbox but when I download them to my samsung s10 phone they loose the colour and become almost black and white, then when I try to edit them they say the file is cor...
Hi so its a link thats been shared to me and I've downloaded the app to export them but I've also tried to export via Internet browser but have the same issue with both methods
Megan
Dropbox Staff
Dropbox StaffHi Joshydubs, you mentioned that when you used a different device, the files didn't have any issues when you tried to export them, right?
If you preview these files online, do you have any issues with the way they look? Have you tried a different browser, to download the files by any chance?
- Hi so if I export them to my Samsung s20 they are fine however I can't send them on Facebook messenger atoll and if I send them via WhatsApp or upload them to Instagram or even to an video editing app they then loose the colour aswell so although I can download and watch them on the Samsung s20 I can't do anything with them so there's still an issue there I've tried on the app and other browsers ect
- Megan
Hey Joshydubs, if the files preview online or when you export them to your phone without any issue, then it's not related to Dropbox.
You should be checking with any of these apps, in order to identify what could be happening. If there was an issue on our end, the content wouldn't preview properly online, or when you download it to your device.
- Yes but that still doesn't explain why they won't download to my s10 phone in full colour but regardless of that even with the s20 and trying to upload to the apps I've never experienced this problem before and instagram is one of the biggest platforms and its only the videos that I've downloaded from Dropbox that are playing up? When I go to edit or send a video a message pops up on the saying that it is corrupt or not supported? And to try a different format e.g mp4 ? So I cant see it being an issue with Facebook/Instagram and video editing apps end theres something not compatible or wrong between Dropbox videos and these apps?
