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Forum Discussion

Joshydubs's avatar
Joshydubs
Explorer | Level 3
2 years ago

Video files are corrupted after downloading them locally.

Hi my friend uploaded videos to Dropbox but when I download them to my samsung s10 phone they loose the colour and become almost black and white, then when I try to edit them they say the file is cor...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Joshydubs, let's jump right into this! 

 

As a first step, I'd like to know if you're downloading these files using a shared link, or if they exist in your Dropbox account. Provided that you're doing it a different way, feel free to let me know. 

 

Do you use the mobile app on your phone, or the browser?

 

Keep me posted, and we'll take it from there!

Joshydubs's avatar
Joshydubs
Explorer | Level 3
2 years ago
Hi so its a link thats been shared to me and I've downloaded the app to export them but I've also tried to export via Internet browser but have the same issue with both methods
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Joshydubs, you mentioned that when you used a different device, the files didn't have any issues when you tried to export them, right? 

     

    If you preview these files online, do you have any issues with the way they look? Have you tried a different browser, to download the files by any chance? 

    • Joshydubs's avatar
      Joshydubs
      Explorer | Level 3
      2 years ago
      Hi so if I export them to my Samsung s20 they are fine however I can't send them on Facebook messenger atoll and if I send them via WhatsApp or upload them to Instagram or even to an video editing app they then loose the colour aswell so although I can download and watch them on the Samsung s20 I can't do anything with them so there's still an issue there I've tried on the app and other browsers ect
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Joshydubs, if the files preview online or when you export them to your phone without any issue, then it's not related to Dropbox. 

         

        You should be checking with any of these apps, in order to identify what could be happening. If there was an issue on our end, the content wouldn't preview properly online, or when you download it to your device. 

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