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Forum Discussion
Video files are corrupted after downloading them locally.
Hi my friend uploaded videos to Dropbox but when I download them to my samsung s10 phone they loose the colour and become almost black and white, then when I try to edit them they say the file is corrupted?
I managed to download the videos to a Samsung S20 phone and they came through fine but then when I upload them to a video editor app or Instagram or anything they go back to loosing the colour being almost black and white again
Any ideas why this is happening?
- Megan
Dropbox Staff
Hi Joshydubs, let's jump right into this!
As a first step, I'd like to know if you're downloading these files using a shared link, or if they exist in your Dropbox account. Provided that you're doing it a different way, feel free to let me know.
Do you use the mobile app on your phone, or the browser?
Keep me posted, and we'll take it from there!
- Hi so its a link thats been shared to me and I've downloaded the app to export them but I've also tried to export via Internet browser but have the same issue with both methods
- Megan
Hi Joshydubs, you mentioned that when you used a different device, the files didn't have any issues when you tried to export them, right?
If you preview these files online, do you have any issues with the way they look? Have you tried a different browser, to download the files by any chance?
