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wakefordgary's avatar
wakefordgary
Explorer | Level 3
4 years ago

Video and audio downloads out of sync

When I download videos from dropbox to my computer, when I play them the audio and video are out of sync. How can I avoid this problem?'
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi wakefordgary, thanks for posting today!

Could you clarify if your download and then play the videos on your local media player?

Does the video play normally if you view it on the Dropbox site?

This will help me to assist further!
wakefordgary's avatar
wakefordgary
Explorer | Level 3
4 years ago

Yes, the video works fine on my Iphone, and it works fine on dropbox, but when I download the file from dropbox to my laptop, the audio and video are out of sync. I can't seem to download from dropbox and get a good clean copy that is in sync.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    It's possible that there's an issue with the browser trying to download the file. 

    Could you try switching browsers to see if this helps? 

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 
    • wakefordgary's avatar
      wakefordgary
      Explorer | Level 3
      4 years ago

      Thanks , I'll try that to see if it helps out.  Really appreciate the help!

       

       

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