You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Only getting audio when downloading a video
Hi all,
My friend has uploaded 3 video's for me, she has an iPhone and I have a samsung. I need to download these video's so that I can edit them for a video we are creating but they will only download the audio when I have tried on both my phone and comp.
Can anyone help me find a solution?
Emma
Hello! Most likely you have a standard Windows video player installed. The transmitted video with iphone is likely in the format. " MOV ". On this to solve the problem recommend to install a third-party video player on the PC (eg "VLC or" KMPlayer "), and to edit the video for Android recommend to install" VivaVideo "or" KineMaster ".
I hope I could help you!
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to Ask help from the Community here.]
- Jane
Dropbox Staff
Hi, Thank you for your reply.
It is a shared folder, she uploaded into a dropbox folder and then shared them with me with the ability to edit.
On my comp I do not get any error messages, I can download them fine but when I open them I only get the audio, no picture at all.
When I try and download them onto my phone I get nothing. I 'export' them from dropbox into a folder on my phone and when it's shown as complete I go onto that folder and there's nothing there at all. I have tried exporting it to a number of folders and nothing happens.
I don't really have anything to screenshot as there is no errors.
Thanks!
