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emarlow1's avatar
emarlow1
Explorer | Level 3
7 years ago

Only getting audio when downloading a video

Hi all, My friend has uploaded 3 video's for me, she has an iPhone and I have a samsung. I need to download these video's so that I can edit them for a video we are creating but they will only down...
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  • Hilite2's avatar
    Hilite2
    7 years ago

    You have Samsung? It's great! Try this app (for free in playstore) to get solved your Audio-Problem! The Name is "You-Cut". I have had many Problems too, and all are now solved! It's the best app! You can try to open the Video with this app for example at first

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey emarlow1, I’m here to look into that with you! 
 
  • For starters, are you trying to download the images from a shared link? Has your friend shared a folder with you by any chance? What are the steps you’re following exactly (on the web/ on our phone)? 
  • Additionally, are you getting any error messages? I’d appreciate it if you included a screenshot (omitting personal info) of what you’re seeing in your next message here, so that we check the case & send over the most relevant next steps.
I’ll be awaiting your next reply & I’m wishing you a fruitful week ahead! 
emarlow1's avatar
emarlow1
Explorer | Level 3
7 years ago

Hi, Thank you for your reply. 

 

It is a shared folder, she uploaded into a dropbox folder and then shared them with me with the ability to edit. 

On my comp I do not get any error messages, I can download them fine but when I open them I only get the audio, no picture at all.

 

When I try and download them onto my phone I get nothing. I 'export' them from dropbox into a folder on my phone and when it's shown as complete I go onto that folder and there's nothing there at all. I have tried exporting it to a number of folders and nothing happens. 

 

I don't really have anything to screenshot as there is no errors.

 

Thanks!

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