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Forum Discussion

emarlow1's avatar
emarlow1
Explorer | Level 3
7 years ago

Only getting audio when downloading a video

Hi all, My friend has uploaded 3 video's for me, she has an iPhone and I have a samsung. I need to download these video's so that I can edit them for a video we are creating but they will only down...
Download
Mobile
sort
sync
  • Hilite2's avatar
    Hilite2
    7 years ago

    You have Samsung? It's great! Try this app (for free in playstore) to get solved your Audio-Problem! The Name is "You-Cut". I have had many Problems too, and all are now solved! It's the best app! You can try to open the Video with this app for example at first

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

emarlow1's avatar
emarlow1
Explorer | Level 3

Thank you, what do I need to do when I've got the app? what are the steps? 

 

Emma

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks a lot for all these additional details Emma (emarlow1), & nice meeting you on our Forum, let me follow-up in a bit more detail below!
 
As you’ve mentioned that you can download the file on your pc, though you can only load the file audio, it’s my understanding that maybe your Media Player can’t load this specific filetype correctly. In other words, when you download the video locally, you’ll need an application that can open this filetype. 
 
The same applies on your Samsung device, as Dropbox uses the other applications you have installed on your device to let you view files that can’t be viewed natively within our app. When you tap on a file, you will be given a list of available apps to use to open your video. If you don’t have an app to open the file, then your best bet would be to look for an app that plays this specific filetype. 
 
Just as a point of reference, what’s the file extension? Can you preview your video on your account online? 
 
(Note: Here are the file types that preview as a video! )
Spoiler
.3gp
.3gpp
.3gpp2
.asf
.avi
.dv
.flv
.m2t
.m4v
.mkv
.mov
.mp4
.mpeg
.mpg
.mts
.oggtheora
.ogv
.rm
.ts
.vob
.webm
.wmv
 
 

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