You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

PeggyPhillips's avatar
PeggyPhillips
New member | Level 2
7 years ago

"This site can't be reached" when accessing the Dropbox site

I am so frustrated with my account today.  Four times I have had to verify it is me.  When I try to open my "home" or "files" - I cannot see the files.  I get a white page with shaded file folders.  ...
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  • Jay's avatar
    Jay
    7 years ago
    Hi all, we’re currently experiencing issues with some users not accessing the Dropbox site. 
     
    Our engineers are aware of this issue and are working on it as we speak.
     
    We appreciate your patience on this matter.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi all, we’re currently experiencing issues with some users not accessing the Dropbox site. 
 
Our engineers are aware of this issue and are working on it as we speak.
 
We appreciate your patience on this matter.
michaelh001's avatar
michaelh001
Explorer | Level 4
7 years ago

Hi, I hope this is the right forum as I can't find one dedicated to dropbox.com issues.

A couple of days ago no problems. Today I can no longer navigate around on dropbox.com apart from logging in to my home screen.  Every other action just downloads an empty file to my desktop.

E.g. I click on 'Files' on the left of the screen and an empty file 'home.dms' downloads to my desktop.  I click on 'Paper' and 'paper.dms' downloads. Click on a folder and 'foldername.dms' downloads.  Etc.

What the heck have I done to get this effect?  Any help is very much appreciated!

(I'm using OSX High Sierra and Safari 12.0.1)

 

  • Teagueman's avatar
    Teagueman
    Helpful | Level 7
    7 years ago

    Same issue for me.  Started about 40 minues ago.

    • Teagueman's avatar
      Teagueman
      Helpful | Level 7
      7 years ago

      Ok, it seems to have fixed itself.  weird.

      • michaelh001's avatar
        michaelh001
        Explorer | Level 4
        7 years ago

        Same here. It seems to be working again!  Thanks for letting me know.

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