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Forum Discussion
The mobile app on iOS crashes - what can I do?
My Dropbox App Crashs within seconds of opening it. Latest iOS version and App updates installed. No specific files related. Problem appears only on my iPhone. Works properly on an iPad.
Have you tried to delete the app, restart the device and reinstall?
- Mark
Super User II
Have you tried to delete the app, restart the device and reinstall?
- Good idea. Should have tried that already. Appears to have worked. Thank you.
I have this same issue on both my iPhone and my iPad Air, both fastest iOS. Have done all the delete/reboot/replace but still crashes shortly after opening.
- Nancy
Dropbox Staff
Hey shauntucker, I hope you’re doing well.
Prior to reinstalling the Dropbox app on your mobile device, did you also clear its cache via the app settings?
If yes, can you also send the app versions that your app is running on both of your devices?
Like @Mark said. Try to un install, or use another application to unistall dropbox and its residual files. Some times other files are left in the system and makes conflicts with new files to be installed.
- After updating the app now crashes as soon as I open it. Please fix asap with a new update. I usually access my files from here when at work
I have the same problem with the latest Dropbox v320.3 and latest iOS 16.3.1. Support told me to clear cache, uninstall and reinstall again. But it didn't work and continue to freeze. Very annoying.
In my case, whenever I switch away from Dropbox and then coma back, it will freeze. For example, try doing this:
1. Launch Dropbox in iOS.
2. Browse the folders and open any file (eg, a pdf).
3. Switch to other iOS app.
4. Go back to Dropbox. It will work for a very brief moment, then it will freeze.
5. Have to terminate the app and launch Dropbox again.
Not cool, but just have to terminate and start Dropbox and navigate to what I was doing. 😞
- Nancy
Seanmic808, can you please send me the OS version of your mobile device, as well as the app version of your Dropbox app?
Eddie_Boon, I’d like you to send me the ticket number from your convo with our support team, and I’ll be glad to have a look.
Thanks!
- So I have the most updated iOS 16.3.1. I noticed Dropbox released another update later during the same day so it works fine now. Though a continual problem I have is when I exit the app without closing it, when I reopen, the app freezes and has to be restarted.
