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Forum Discussion
The mobile app on iOS crashes - what can I do?
My Dropbox App Crashs within seconds of opening it. Latest iOS version and App updates installed. No specific files related. Problem appears only on my iPhone. Works properly on an iPad.
Have you tried to delete the app, restart the device and reinstall?
Mark
Super User II
Super User IIHave you tried to delete the app, restart the device and reinstall?
- Good idea. Should have tried that already. Appears to have worked. Thank you.
I have this same issue on both my iPhone and my iPad Air, both fastest iOS. Have done all the delete/reboot/replace but still crashes shortly after opening.
- Nancy
Dropbox Staff
Hey shauntucker, I hope you’re doing well.
Prior to reinstalling the Dropbox app on your mobile device, did you also clear its cache via the app settings?
If yes, can you also send the app versions that your app is running on both of your devices?
The app doesn't even stay open long enough to access anything. It's open for about 1 second, then crashes and closes.
