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calvinhouse's avatar
calvinhouse
Explorer | Level 4
6 months ago

Files in Mobile Apps Not Syncing

I saved some files into the Dropbox file on my PC. Two hours later they have not shown up in my account at dropbox.com nor in the apps on my iPad and my Android phone. How can I fix this problem?

  • Have you checked if Dropbox is running on your PC? 

     

    What does it say if you mouse over its icon on the status bar?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Have you checked if Dropbox is running on your PC? 

     

    What does it say if you mouse over its icon on the status bar?

    • calvinhouse's avatar
      calvinhouse
      Explorer | Level 4

      I started Dropbox up and the files appeared in the other applications. Does this mean that I should start Dropbox each time I log into my PC? Is there a way to keep it running?

       

      Thanks very much.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        Dropbox needs to be running to sync. It should auto start up unless you've altered this. 

         

        Possibly worth reinstalling and seeing what happens? www.dropbox.com/downloading 

    • tonyusna60's avatar
      tonyusna60
      Helpful | Level 5

      I have a similar issue - I uploaded pictures from my Android phone to my Dropbox on my phone. They show up online but NOT IN my Win 11 computer Dropbox.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        tonyusna60 wrote:

        I have a similar issue - I uploaded pictures from my Android phone to my Dropbox on my phone. They show up online but NOT IN my Win 11 computer Dropbox.


        Have you followed the advice already given? I.e. made sure its running on your computer

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