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NMDenise's avatar
NMDenise
Explorer | Level 4
2 years ago

Photos not syncing from my mobile to Dropbox

Not sure if I picked the right board.  Here is my issue.  Photos taken on my iPhone are synced to my PC.  The photos show up in my camera uploads in Dropbox.  But when I try to attach some photos from that folder to FB Marketplace they are not showing up in the camera upload selection.  I don't understand this because if I open the Dropbox app on the PC, the photos are there.  Lately the syncing from the phone to the PC has been sporadic.  I either have to go into Dropbox on my phone and click on Photos on the bottom to back them up or I have to start the syncing process on the PC (which is a pain).  Any help would be appreciated.

Camera uploads
Dropbox Basic
Mobile
Sync
  • Jay's avatar
    Jay
    2 years ago

    Seeing as the issue is with the Facebook site, we're not really able to assist further, since the files are visible in the Dropbox folder normally. 

     

    I'd recommend contacting them for further assistance on this matter. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi NMDenise, thanks for bringing this to our attention.

     

    Could you clarify how you're attaching images from the camera uploads folder onto Facebook Marketplace?

     

    Have you tried rebooting the device entirely to see if this helps?

     

    This will help me to assist further!

    • NMDenise's avatar
      NMDenise
      Explorer | Level 4
      2 years ago

      When I am on the PC and in FB Marketplace and click on Add Photos, I go to Dropbox and Camera Uploads and quite a few photos that I took with my iphone 13  ProMax are not all showing up.  They show up in the Dropbox Camera Uploads on my phone though.  This just started happening and I can not figure out why?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey NMDenise, sorry to jump in here, but could you let us know if the Dropbox desktop app is running on your computer normally?

         

        If so, can you have a look at your menu bar/system tray and let us know if it's up to date or still syncing perhaps? 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey NMDenise, so if you login to Facebook through Edge or any other browser and follow the same process to attach your Camera Uploads photos to Marketplace, do they show up?

         

         

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