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Forum Discussion

Michael L.80's avatar
Michael L.80
Helpful | Level 7
7 months ago

iPhone camera roll won't sync, Dropbox is demanding access to ALL photos all of a sudden?

My iPhone was sync'ing the camera roll to Dropbox for several years - no issues. All of a sudden I noticed that it doesn't sync them anymore. The error message says it needs permissions to access all the photos.  What happened - where is the setting to sync the camera roll but not all my other photos?

  • Michael L.80's avatar
    Michael L.80
    7 months ago

    Thank you, that worked, but why do I need to now allow full access to my photo library just to upload camera roll photos?  It worked for years correctly, without full acccess - only access to roll. Why did it stop working - what changed that I now have to allow access to the whole library? I know I checked the Roll option after, but still, I had to give this app access to all photos in the OS, which I don't like.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Michael L.80, thanks for bringing this to our attention.

     

    Could you try disabling and re-enabling the camera upload feature to see what options you get?

     

    Keep me posted!

    • Michael L.80's avatar
      Michael L.80
      Helpful | Level 7

      ok I did that - disabled access, re-enabled. For some reason this web page won't let me upload the screenshot. The options I see: None, Limited Access, Full access.  How do I indicate just camera roll?

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Could you attach a screenshot showing this message you're seeing on your device?

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