You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Michael L.80's avatar
Michael L.80
Helpful | Level 7
8 months ago

iPhone camera roll won't sync, Dropbox is demanding access to ALL photos all of a sudden?

My iPhone was sync'ing the camera roll to Dropbox for several years - no issues. All of a sudden I noticed that it doesn't sync them anymore. The error message says it needs permissions to access all the photos.  What happened - where is the setting to sync the camera roll but not all my other photos?

  • Michael L.80's avatar
    Michael L.80
    8 months ago

    Thank you, that worked, but why do I need to now allow full access to my photo library just to upload camera roll photos?  It worked for years correctly, without full acccess - only access to roll. Why did it stop working - what changed that I now have to allow access to the whole library? I know I checked the Roll option after, but still, I had to give this app access to all photos in the OS, which I don't like.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Michael L.80, thanks for bringing this to our attention.

     

    Could you try disabling and re-enabling the camera upload feature to see what options you get?

     

    Keep me posted!

    • Michael L.80's avatar
      Michael L.80
      Helpful | Level 7

      ok I did that - disabled access, re-enabled. For some reason this web page won't let me upload the screenshot. The options I see: None, Limited Access, Full access.  How do I indicate just camera roll?

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Could you attach a screenshot showing this message you're seeing on your device?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!