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Forum Discussion
iPhone camera roll won't sync, Dropbox is demanding access to ALL photos all of a sudden?
My iPhone was sync'ing the camera roll to Dropbox for several years - no issues. All of a sudden I noticed that it doesn't sync them anymore. The error message says it needs permissions to access all...
Thank you, that worked, but why do I need to now allow full access to my photo library just to upload camera roll photos? It worked for years correctly, without full acccess - only access to roll. Why did it stop working - what changed that I now have to allow access to the whole library? I know I checked the Roll option after, but still, I had to give this app access to all photos in the OS, which I don't like.
RyanFromDropbox
Dropbox Product Manager
Dropbox Product ManagerHi Michael,
Thanks for sharing these screenshots. I think I see the issue. In your original screenshot of your iOS Settings, you selected "Limited Access," which means Dropbox can only access specific, selected photos from your library.
However, it looks like you haven't selected any photos, since the text below that option reads "Selected photos and add access".
If you'd like Dropbox's Camera Uploads to be able to automatically backup the photos on your Camera Roll, you'll need to change your iOS Settings to "Full Access".
Then, in the Camera Uploads Settings inside Dropbox, you should see the Camera Roll album populate -- and you can toggle that on to backup photos from your Camera Roll.
Let me know if that works and/or if you have any other questions!
Thank you, that worked, but why do I need to now allow full access to my photo library just to upload camera roll photos? It worked for years correctly, without full acccess - only access to roll. Why did it stop working - what changed that I now have to allow access to the whole library? I know I checked the Roll option after, but still, I had to give this app access to all photos in the OS, which I don't like.
- RyanFromDropbox
Hi Michael -- Glad that worked!
Over the last few years, Apple (iOS) has made a series of changes to how applications are able to access the photos on your phone. Generally, it means that applications have to now ask for access to photos that they were previously able to access by default.
If you've recently updated your phone's OS version or switched phones recently, it's likely that the newer (more restrictive) permissions revoked Dropbox's access to your library.
Within Apple's iOS permissions, accessing new photos on your Camera Roll (as you take them) for the Camera Uploads feature does need "full access" to work smoothly -- otherwise, you'd need to update your "Limited access" and select new photos every time you take them, to ensure that Dropbox is allowed to access/upload it.
Hopefully this information is helpful! Let me know if you have any other questions.
Cheers,
Ryan
