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Forum Discussion
iPhone camera roll won't sync, Dropbox is demanding access to ALL photos all of a sudden?
My iPhone was sync'ing the camera roll to Dropbox for several years - no issues. All of a sudden I noticed that it doesn't sync them anymore. The error message says it needs permissions to access all...
Thank you, that worked, but why do I need to now allow full access to my photo library just to upload camera roll photos? It worked for years correctly, without full acccess - only access to roll. Why did it stop working - what changed that I now have to allow access to the whole library? I know I checked the Roll option after, but still, I had to give this app access to all photos in the OS, which I don't like.
ok I did that - disabled access, re-enabled. For some reason this web page won't let me upload the screenshot. The options I see: None, Limited Access, Full access. How do I indicate just camera roll?
Jay
Dropbox Staff
Dropbox StaffCould you attach a screenshot showing this message you're seeing on your device?
Hi Jay, here is what I see. It says "Limited photo permissions enabled" and won't upload camera roll. The options in access are here:
RyanFromDropboxDropbox Product Manager
Hi Michael 👋 Thanks for flagging this issue with the team. Let me see if I can help troubleshoot here.
Within your Drobpox app, there's a section for your Camera Upload Settings. You can find it by tapping the account ("Personal") tab in the bottom-right corner -- and then tapping "Camera Uploads" (attaching some screenshots for reference).
On this screen, there's an "Upload from" setting that will allow you to change your desired album to "Camera Roll".
If you'd like to only sync new photos added to your camera roll moving forward, you can use the "Back up..." setting for Camera Uploads -- and set that to "New photos only". If you set this to "All Photos," then older photos on your Camera Roll (that haven't already been added to Dropbox) will also be backed up.
In order for Dropbox to access these new photos as you take them, you will need to set your iOS Photo Library access (from your screenshot) to "All Photos". This will allow any new photos added to your Camera Roll to flow into Dropbox seamlessly. Dropbox will only add photos based on the Camera Uploads settings you configure, so giving access to the full library won't meant that Dropbox will sync all of those photos, unless you configure it that way in Camera Uploads settings.
Let me know if you have any questions, or if this doesn't seem to address the problem!
Cheers,
Ryan
Ryan, thank you! I wasn't aware of this menu. But now I see a problem, please see attached screenshots. It is apparently set for Camera Roll, but it shows my roll as empty - that's crazy, it's certainly not empty and has a lot of photos. What am I doing wrong?
