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Forum Discussion

MJVo's avatar
MJVo
New member | Level 2
3 years ago

The mobile app on iOS crashes - what can I do?

My Dropbox App Crashs within seconds of opening it. Latest iOS version and App updates installed. No specific files related. Problem appears only on my iPhone. Works properly on an iPad.
Mobile
View
  • Mark's avatar
    Mark
    3 years ago

    Have you tried to delete the app, restart the device and reinstall?

Seanmic808's avatar
Seanmic808
Explorer | Level 4
After updating the app now crashes as soon as I open it. Please fix asap with a new update. I usually access my files from here when at work
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Seanmic808, can you please send me the OS version of your mobile device, as well as the app version of your Dropbox app?

 

Eddie_Boon, I’d like you to send me the ticket number from your convo with our support team, and I’ll be glad to have a look.

 

Thanks! 

  • Seanmic808's avatar
    Seanmic808
    Explorer | Level 4
    2 years ago
    So I have the most updated iOS 16.3.1. I noticed Dropbox released another update later during the same day so it works fine now. Though a continual problem I have is when I exit the app without closing it, when I reopen, the app freezes and has to be restarted.
  • Eddie_Boon's avatar
    Eddie_Boon
    Helpful | Level 6
    2 years ago

    I just cleared the cache, removed all offline files, terminate the app and restart. So far it's no longer freezing! Will observe for a while and highlight again f it still freezes. 😊

    • Eddie_Boon's avatar
      Eddie_Boon
      Helpful | Level 6
      2 years ago

      I shoud be clearer. I upgraded to Dropbox v320.3 and latest iOS 16.3.1. Then I cleared the Dropbox cache, removed all offline files, terminate the Dropbox app and restart the Dropbox app. So far it's no longer freezing! Will observe for a while and highlight again if the problem resurfaces. 

       

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