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MJVo's avatar
MJVo
New member | Level 2
3 years ago

The mobile app on iOS crashes - what can I do?

My Dropbox App Crashs within seconds of opening it. Latest iOS version and App updates installed. No specific files related. Problem appears only on my iPhone. Works properly on an iPad.
Mobile
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  • Mark's avatar
    Mark
    3 years ago

    Have you tried to delete the app, restart the device and reinstall?

shauntucker's avatar
shauntucker
Explorer | Level 4

I have this same issue on both my iPhone and my iPad Air, both fastest iOS.  Have done all the delete/reboot/replace but still crashes shortly after opening.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey shauntucker, I hope you’re doing well. 

 

Prior to reinstalling the Dropbox app on your mobile device, did you also clear its cache via the app settings?

 

If yes, can you also send the app versions that your app is running on both of your devices?

  • shauntucker's avatar
    shauntucker
    Explorer | Level 4
    3 years ago

    The app doesn't even stay open long enough to access anything.  It's open for about 1 second, then crashes and closes.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hmm, I see. 

       

      What are the app versions that your Dropbox app is running on both of your devices? 

       

      I’ll check what else we can try, since the issue persists.

      • shauntucker's avatar
        shauntucker
        Explorer | Level 4
        3 years ago

        I believe it's the latest version of the app, as I have deleted and reinstalled.  I'm running iOS 15.5.  I found that on my iPhone, if I tap on my one video file immediately as the app opens, like within the first second, it will open that video, but if I go back to home, it crashes again. I'm not able to do this on my iPad however.

        This crashing seems to happen with something like files loading.  The message corresponds to the crashing and happens very fast.  It says "See files from your computer here, Tap to set up Dropbox on your computer.

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