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Forum Discussion

MJVo's avatar
MJVo
New member | Level 2
3 years ago

The mobile app on iOS crashes - what can I do?

My Dropbox App Crashs within seconds of opening it. Latest iOS version and App updates installed. No specific files related. Problem appears only on my iPhone. Works properly on an iPad.
Mobile
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  • Mark's avatar
    Mark
    3 years ago

    Have you tried to delete the app, restart the device and reinstall?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Seanmic808, can you please send me the OS version of your mobile device, as well as the app version of your Dropbox app?

 

Eddie_Boon, I’d like you to send me the ticket number from your convo with our support team, and I’ll be glad to have a look.

 

Thanks! 

Seanmic808's avatar
Seanmic808
Explorer | Level 4
2 years ago
So I have the most updated iOS 16.3.1. I noticed Dropbox released another update later during the same day so it works fine now. Though a continual problem I have is when I exit the app without closing it, when I reopen, the app freezes and has to be restarted.

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