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Gyro Zeppeli's avatar
Gyro Zeppeli
New member | Level 2
6 months ago

'That didn't work for some reason' message when trying to access a link.

I received the link to a folder, but every time I click on it I get the "That didn't work for some reason" message. I've tried different devices and different browsers, but I get the same response ea...
Error Messages
Preview
Shared Links
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi Gyro Zeppeli, let's jump right into this! 

 

Just to clarify: is this a shared folder invitation, or a shared link to a folder?

 

Have you also checked with the owner of the file to see if they've deleted or moved it from their account since they first shared the link with you?

 

Let me know more, and we'll take it from there!

  • Gyro Zeppeli's avatar
    Gyro Zeppeli
    New member | Level 2
    6 months ago

     It's a link, and it's neither been deleted nor moved

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Thanks for clarifying that for us Gyro Zeppeli 

       

      In that case, their shared links might have been banned or they shared the link in the wrong format somehow.

       

      Could you ask them to share a new link with you and let us know how it goes? 

      • Gyro Zeppeli's avatar
        Gyro Zeppeli
        New member | Level 2
        6 months ago

        Will do, thanks

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