We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Attwood's avatar
Attwood
Explorer | Level 3
6 years ago

Smart Sync downloads files and leaves on my Mac when "Online Only" is set

I am on a Mac, my Admin has set for files to be "online only". However when I go into a folder which is set as online only and use a file, the file is downloaded which is fine, I use the file and then I save it, but for some reason the file remains on my PC and does not revert to "online Only". 

This is useless to me as we use huge files and photos and the whole point of buying and paying for dropbox business was for the smart sync function. Now I just end up with downloaded files in random folders which are set by me and my admin as "online Only".

Please assist, I thought a folder marked as online only would ALWAYS be online only.

Download
dropbox business
Sync
  • Rich's avatar
    Rich
    6 years ago
    Attwood wrote:

    ... but for some reason the file remains on my PC and does not revert to "online Only".

    That's how it's supposed to work. A file made Local will remain local until you set it back to Online-only yourself.

    I thought a folder marked as online only would ALWAYS be online only.

    Not at all. Anything that attempts to access the file will cause Dropbox to download it back to the computer and mark it as Local. It will remain that way until you mark it as Online-only.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    6 years ago
    Attwood wrote:

    ... but for some reason the file remains on my PC and does not revert to "online Only".

    That's how it's supposed to work. A file made Local will remain local until you set it back to Online-only yourself.

    I thought a folder marked as online only would ALWAYS be online only.

    Not at all. Anything that attempts to access the file will cause Dropbox to download it back to the computer and mark it as Local. It will remain that way until you mark it as Online-only.

    • robbie3's avatar
      robbie3
      New member | Level 2
      6 years ago

      How do I make the files/folders be online only?

       

    • Attwood's avatar
      Attwood
      Explorer | Level 3
      6 years ago

      Thanks, I appreciate the response and if that is how Dropbox operates then so be it. 

      However, I must say, that it seems like a really silly rule to have in place. Surely the way to do it would be to downloaded the file and make local, and as soon as it has been closed or saved then Dropbox makes it back to online only.

      The way Dropbox have set it the user has to keep going back and making the folder online only. Seems silly.

      Thanks for taking the time to respond though.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hey Attwood,
         
        As Rich mentions, when you access a file through your Dropbox folder and it’s online-only, contents and relevant info of the file are downloaded so that you can open it from your computer, which is why it is automatically set to be local.
         
        Although the desktop app requires you to manually set a file to be online-only again, I’d be more than happy to pass your comments along to the dev team for future consideration. 
         
        Finally, robbie3, you can Smart Sync files and folders by following the steps outlined here. 
         
        I hope this helped to some extent! :grin:

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!