You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Kaplan34
3 years agoNew member | Level 2
Recovering deleted files from 6 months ago?
So I have client that failed to download her images from the link I provided over 5 months ago. I deleted the folder, god knows, I don't even know how long ago and she contacted me a week ago and as...
Hannah
3 years agoDropbox Staff
Hey Kaplan34, thanks for posting your query today.
I'm afraid that you can't really restore files that were deleted more than 30 days ago.
A Professional or Business account would have a bigger restoration window, but it doesn't work retroactively.
So, even if you upgraded, you wouldn't be able to restore files deleted that long ago.
Let me know if you have any questions.
I'm afraid that you can't really restore files that were deleted more than 30 days ago.
A Professional or Business account would have a bigger restoration window, but it doesn't work retroactively.
So, even if you upgraded, you wouldn't be able to restore files deleted that long ago.
Let me know if you have any questions.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!