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Forum Discussion
Recent Excel and Word Docs not appearing under Recent Tab
I did not install anything new and my computer just snoozed overnight and all a sudden this morning NONE of my pinned Dropbox files are appearing under Excel or Word. I reset the apps, reset the comp...
Dropbox Support actually got back to me and asked me to "QUIT" Dropbox's application that was running.
1. Click the Dropbox icon in your system tray (Windows) or menu bar (Mac/Linux)
2. Click on your profile picture or initials to the right of the search bar and select "Quit Dropbox"Then after I did that, then I tried pinning the items to the Recent tab. Once I did that, the files started to Pin. I restarted the application after I pinned a couple and everything seems to be working again!
Hi Hannah! I'm using the Dropbox Desktop App. My computer info I've attached a picture below. I've also included a full screenshot of Excel. I use Excel docs all day long and now have to manually go into each file since Word and Excel now won't let me pin to recent anything. The files don't even populate or appear under recent even after I open and work on a workbook in Excel. Also I've included a screenshot of my recent settings in Excel.
Megan
Dropbox Staff
Dropbox StaffHey LBrown421, thanks for the added info!
I'm not entirely sure this has to do with us, I have to admit.
It sounds like something that Microsoft would need to help you with, mainly because we don't have any relevant info, or a path to follow when it comes to the Word, or Excel apps.
Does this only happen with Dropbox files? If you check online, are you able to locate your files there?
Dropbox Support actually got back to me and asked me to "QUIT" Dropbox's application that was running.
1. Click the Dropbox icon in your system tray (Windows) or menu bar (Mac/Linux)
2. Click on your profile picture or initials to the right of the search bar and select "Quit Dropbox"Then after I did that, then I tried pinning the items to the Recent tab. Once I did that, the files started to Pin. I restarted the application after I pinned a couple and everything seems to be working again!
