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AugustoGoico's avatar
AugustoGoico
Helpful | Level 6
3 months ago

My app has been constantly syncing 4 files.

Hi, I´ve been struggling with an issue which I´ve already talked to two persons from tecnical suppor. It´s that I have 4 files that doesn´t stop to sync. I´ve loged out to log in again and let drop b...
Desktop
Dropbox Basic
Sync
  • AugustoGoico's avatar
    AugustoGoico
    3 months ago

    Wel well, good news. To take off the file from dropbox and put it in again was one of my first test. Now you are asking it I wanted to confirm you but not before testing again and suprisley it wored out. I don´t know how, maybe is something I should have done after I did log out and log in again. Maybe you have a greater explanetion. I´ll keep an eye out.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey @AugustoGoico, is it possible that the files/folders you can't see locally have some invalid characters that prevent them from syncing?

 

If you open your Dropbox folder, can you locate these files and check what their syncing icons are? 

 

AugustoGoico's avatar
AugustoGoico
Helpful | Level 6
3 months ago

Hi Megan, the characters are alright. It´s strange because it started some day, before this there was no problem with this files.

If I set the files to be without connection is ok with green circule but if I set them to be online it doesn´t get the cloud like the others.

I put the file anywhere inside the dropbox folder and is the same.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey @AugustoGoico, do you try to double click the files in question, in order for them to get downloaded locally, or right click on them and then select "available offline"? 

    • AugustoGoico's avatar
      AugustoGoico
      Helpful | Level 6
      3 months ago

      Yes, I´ve already done this. I even put the files out the folder and get it in again and at the end is the same. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey @AugustoGoico, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

         

        Would you mind clarifying the Dropbox version that you're using on your end? You should be able to find the app's version by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi.

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