You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MrSuddenJoy's avatar
MrSuddenJoy
Helpful | Level 6
7 months ago

Files are supported but something went wrong

Im getting this message when trying to open .docx document that has been created by me some 30 minutes ago. Please see this screengrab 
Error Messages
Preview
Web
  • Walter's avatar
    Walter
    7 months ago

    Hi there MrSuddenJoy - sorry to hear about this.

     

    Could you please clear your browser's cache or try another browser and let us know how it goes?

     

    Thanks so much!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there MrSuddenJoy - sorry to hear about this.

 

Could you please clear your browser's cache or try another browser and let us know how it goes?

 

Thanks so much!

MrSuddenJoy's avatar
MrSuddenJoy
Helpful | Level 6
7 months ago

WalterClearing cache helped. Thanks.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Happy to hear that MrSuddenJoy 

     

    See you around the Community and have a lovely weekend! 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!