We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

akmakm's avatar
akmakm
New member | Level 2
4 years ago

.pptx files are supported but something went wrong.

A powerpoint file has been shared with me in Dropbox but when I try to open it to edit I get the message ".pptx files are supported but something went wrong."  Tips to fix please? 
Error Messages
Organize
Share
Sort and Preview
shan24's avatar
shan24
New member | Level 2
2 years ago

We have a Powerpoint presentation in Dropbox with a link to it on our site that our clients access when they want to give the presentation to an audience. But when they click the Dropbox link on our site, they see the error message ".pptx files are supported but something went wrong" and there is a Download box under that. So they can still download it, but is there any way to avoid them seeing the error message? I'm sure it scares some people away and does not look professional. The Powerpoint is password protected, but I'm not sure that is the reason for the error. Any ideas? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey shan24, thanks for reaching out to the Dropbox Community.

     

    Indeed, Dropbox doesn’t support files that are password-protected in other applications.

     

    If you remove the password, does the preview work?

    • shan24's avatar
      shan24
      New member | Level 2
      2 years ago

      Thank you @Hannah! Yes it does work if I remove the password. Is there any kind of workaround? What do people do with files that they need password protected?

       

      What I really need to know is how to keep the file that has been uploaded to Dropbox safe so that it cannot be overwritten. We have had people make changes to the Powerpoint and somehow the file gets overwritten with their content. I'm not sure how this could happen.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        If you share a 'can view' link to the files, the recipients will only be able to view and/or download the content of the link.

         

        Also, depending on your plan, you can actually password protect the link itself.

         

        You can see more about shared link permissions here.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!