We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

ptetta's avatar
ptetta
Helpful | Level 6
2 years ago

Dropbox not searchable in MacOS Ventura 13.1

Since the recent Dropbox update, I can no longer search for files in Dropbox on my Mac.  I have been using Dropbox for over 10 years and have never had this problem before.  It's making life extremel...
Desktop
Searching
View
  • Hannah's avatar
    Hannah
    3 years ago

    Hey vmkirin and bri_guy, I actually moved our thread to this one, since it's about the same issue.

     

    You might want to take a look at the solution on this thread, to see if that works for you as well.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey gzamba, sorry to see you're having trouble with this.

 

If you've rebuilt your spotlight index and it's still not working, perhaps you can try the solution provided by another user here, as it seems to have worked for other users as well.

gzamba's avatar
gzamba
Explorer | Level 3
2 years ago

I have tried that and it did not work.

I wiped everything again and reinstalled everything, then restored my files from my backup without linking the dropbox app.

everything works fine within the dropbox folder which is now just an ordinary folder (since dropbox is not active).

Once I link and activate dropbox, spotlight search within the dropbox folder does not work!!!

Also, if I log in from a different account, that does not have dropbox, then searching within the dropbox folder of the main account works fine!!!

All of this makes sense to me. The problem lies with dropbox and ventura and how they interact...

I guess that if I let the new dropbox app move my dropbox folder to the cloudstorage folder functionality should be restored???

Any ideas?

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi gzamba, can you clarify the version of the app that you use at the moment? 

     

    You can find this by locating your Dropbox icon on your menu bar, next to your WiFi and hovering your mouse there. It sounds like you haven't updated the app to the new Dropbox for macOS, right?

     

    If you have any available screenshots from your searches and how they appear on your end, that'd be great, thanks!

    • gzamba's avatar
      gzamba
      Explorer | Level 3
      2 years ago

      Hi there!

       

      I have updated the dropbox app to 175.3.5544 and I still have the same problem.

      I use dropbox for most of my day-to-day files.

      When I use spotlight WITHIN Dropbox folder I get no results. If I do the same search from  "this mac" I get the correct results.

      • gzamba's avatar
        gzamba
        Explorer | Level 3
        2 years ago

        Also, when I do the same search with EasyFind everything works well!

        So, there is something wrong with dropbox snd spotlight

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!