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dave562's avatar
dave562
Explorer | Level 3
2 years ago

Problems opening documents in the Dropbox App.

I am often unable to open documents in the Dropbox App. When co-workers send a link to a Dropbox folder, I am always easily able to open them. Sometimes I have to go back to these links rather than open directly in the app. Is this a problem with my settings?

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi dave562 

     

    We need to know WHY you cannot open without using the link again - whats the error/issue etc.?

    • dave562's avatar
      dave562
      Explorer | Level 3
      2 years ago

      Thanks for the response. On some documents, it will just say "loading" but will never load. Other documents come up without issue.  

      Also, I have S Mode/Dropbox Lite.  Perhaps that is the problem?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi dave562, thanks for posting here! 

         

        Have you tried switching S mode off, and installing our stable version, by any chance?

         

        Also, do you notice the "loading" problem with all of your files, or specific ones? Are these documents inside your account, or do you simply access them using shared links? 

         

        Let me know more, and we'll take it from there!

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