Learn how to make the most out of the Dropbox Community here 💙!

Forum Discussion

HouseBlend's avatar
HouseBlend
Helpful | Level 5
3 years ago
Solved

Cannot Open Word Documents in Dropbox

I am synced to open Dropbox documents in the online-only mode on my Surface Pro since it doesnt have a ton of hard drive memory.   That has worked well for several years.  Recently, my Surface Pro has been unable to open Word documents stored stored in Dropbox. Instead, I get the "Unspecified Error" message.   I can open pdf files stored in Dropbox without a problem.   What changed? How do I resolve this?   I have updated my Windows and Dropbox  apps.  Thanks.

Error Messages
Microsoft Office
Preview
View
Web
  • George L.20's avatar
    George L.20
    10 years ago

    I uninstalled and then re-installed Dropbox but the problem remains...
    Any solutions?

    If it's OneDrive trying to take over the function, it is doing a damn good work, because I am sold!

    Edit: Yeap, OneDrive working perfectly...

    Edit no 2: The "solution" that worked for me was this. I disabled the function in the DropBox preferences and then I enabled the same function in the OneDrive settings. As I mentioned, OneDrive worked perfectly. But then I followed the opposite steps (disabling the function in the OneDrive preferences and then enabling the same function in the DropBox settings) and the DropBox fuction started working again!

7 Replies

Sort By
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Copy LinkReport

    Hi HouseBlend, let's jump right into this! 

     

    How are you trying to open these online-only files? Are you double clicking on them, or right-clicking the file or folder and selecting Make available offline and then trying to open them?

     

    Feel free to also send me a screenshot of the error you mentioned above. 

     

    Keep me posted!

    • HouseBlend's avatar
      HouseBlend
      Helpful | Level 5
      3 years ago
      Copy LinkReport

      Mega, thanks so much for your reply!  Here is a screenshot of the error message:

       

      In the past, I have ALWAYS simply double clicked the Word file to open it in Dropbox.  That is when I now get the error message.  At your suggestion, I tried "Make Available Offline."   That alone did not open the Word document, but after doing that I was able to double click and open the Word document!  Thank you!  I previously never had to take the step of clicking "Make Available Offline."   Previously i could simply double click the documet and it would open .  This seems like a more tortuous path to take to access the document, but if that is what it now required then I'll do it! 

       

      It appears that the documents that I open this way remain available offline unless i take the extra step to convert it back to Available Online.   Again, this seems like a tortuous path, but since I need to save space on my Surface Pro's hard drive it seems like a necessary extra step.     

       

      Finally, after all my whining about torturous paths and extra steps, I have a very dim memory of POSSIBLY changing the Dropbox folders on my Surface Pro from "Available Offline" to "Online Only," again to save hard disc space.   That might explain why I must now take these extra steps that I'm describing?   

       

      Thank you once again for your assistance!  I deeply appreciate it!  I welcome any further comments you might have about what I have written.

      My best to you.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Copy LinkReport

        Hi HouseBlend, awesome, I am glad this workaround works for now! 

         

        Keep in mind that Dropbox engineers are aware of the problem you mentioned, and are working on a solution. Sorry for any inconvenience this is causing. I'll update you shortly on this issue.

         

        Thanks!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago
        Copy LinkReport

        Hey Shdhin, sorry to see you're having trouble.

         

        Can you give us some more details as to what the problem is?

         

        Are you having trouble logging into your account, because you don't have access to the email address?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

"}},"componentScriptGroups({\"componentId\":\"custom.widget.Custom_Scripts\"})":{"__typename":"ComponentScriptGroups","scriptGroups":{"__typename":"ComponentScriptGroupsDefinition","afterInteractive":{"__typename":"PageScriptGroupDefinition","group":"AFTER_INTERACTIVE","scriptIds":[]},"lazyOnLoad":{"__typename":"PageScriptGroupDefinition","group":"LAZY_ON_LOAD","scriptIds":[]}},"componentScripts":[]},"component({\"componentId\":\"custom.widget.Qualtrics\"})":{"__typename":"Component","render({\"context\":{\"component\":{\"entities\":[],\"props\":{}},\"page\":{\"entities\":[\"board:101001012\",\"message:651514\"],\"name\":\"ForumMessagePage\",\"props\":{},\"url\":\"https://www.dropboxforum.com/discussions/101001012/cannot-open-word-documents-in-dropbox/651514\"}}})":{"__typename":"ComponentRenderResult","html":"
"}},"componentScriptGroups({\"componentId\":\"custom.widget.Qualtrics\"})":{"__typename":"ComponentScriptGroups","scriptGroups":{"__typename":"ComponentScriptGroupsDefinition","afterInteractive":{"__typename":"PageScriptGroupDefinition","group":"AFTER_INTERACTIVE","scriptIds":[]},"lazyOnLoad":{"__typename":"PageScriptGroupDefinition","group":"LAZY_ON_LOAD","scriptIds":[]}},"componentScripts":[]},"cachedText({\"lastModified\":\"1744039689642\",\"locale\":\"en-US\",\"namespaces\":[\"components/community/NavbarDropdownToggle\"]})":[{"__ref":"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1744039689642"}],"cachedText({\"lastModified\":\"1744039689642\",\"locale\":\"en-US\",\"namespaces\":[\"components/customComponent/CustomComponent\"]})":[{"__ref":"CachedAsset:text:en_US-components/customComponent/CustomComponent-1744039689642"}],"cachedText({\"lastModified\":\"1744039689642\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/EscalatedMessageBanner\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1744039689642"}],"cachedText({\"lastModified\":\"1744039689642\",\"locale\":\"en-US\",\"namespaces\":[\"components/users/UserLink\"]})":[{"__ref":"CachedAsset:text:en_US-components/users/UserLink-1744039689642"}],"cachedText({\"lastModified\":\"1744039689642\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserRank\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserRank-1744039689642"}],"cachedText({\"lastModified\":\"1744039689642\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageTime\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageTime-1744039689642"}],"cachedText({\"lastModified\":\"1744039689642\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSolvedBadge\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1744039689642"}],"cachedText({\"lastModified\":\"1744039689642\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSubject\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSubject-1744039689642"}],"cachedText({\"lastModified\":\"1744039689642\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageBody\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageBody-1744039689642"}],"cachedText({\"lastModified\":\"1744039689642\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageCustomFields\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageCustomFields-1744039689642"}],"cachedText({\"lastModified\":\"1744039689642\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageReplyButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageReplyButton-1744039689642"}],"cachedText({\"lastModified\":\"1744039689642\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSolutionList\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSolutionList-1744039689642"}],"cachedText({\"lastModified\":\"1744039689642\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/AcceptedSolutionButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1744039689642"}],"cachedText({\"lastModified\":\"1744039689642\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/common/Pager/PagerLoadMore\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1744039689642"}],"cachedText({\"lastModified\":\"1744039689642\",\"locale\":\"en-US\",\"namespaces\":[\"components/nodes/NodeView/NodeViewCard\"]})":[{"__ref":"CachedAsset:text:en_US-components/nodes/NodeView/NodeViewCard-1744039689642"}],"cachedText({\"lastModified\":\"1744039689642\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageView/MessageViewInline\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1744039689642"}],"message({\"id\":\"message:651572\"})":{"__ref":"AcceptedSolutionMessage:message:651572"},"message({\"id\":\"message:651584\"})":{"__ref":"ForumReplyMessage:message:651584"},"message({\"id\":\"message:651638\"})":{"__ref":"ForumReplyMessage:message:651638"},"message({\"id\":\"message:755128\"})":{"__ref":"ForumReplyMessage:message:755128"},"message({\"id\":\"message:755168\"})":{"__ref":"ForumReplyMessage:message:755168"},"messages({\"constraints\":{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:651514\"}},\"first\":10,\"sorts\":{\"postTime\":{\"direction\":\"ASC\"}}})":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHw1MjoxfGludCw2NTE1NzIsNjUxNTcy","node":{"__ref":"AcceptedSolutionMessage:message:651572"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null},"totalCount":1},"cachedText({\"lastModified\":\"1744039689642\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserAvatar\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1744039689642"}],"cachedText({\"lastModified\":\"1744039689642\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/ranks/UserRankLabel\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1744039689642"}],"cachedText({\"lastModified\":\"1744039689642\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/nodes/NodeAvatar\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/nodes/NodeAvatar-1744039689642"}],"cachedText({\"lastModified\":\"1744039689642\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/nodes/NodeDescription\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/nodes/NodeDescription-1744039689642"}],"cachedText({\"lastModified\":\"1744039689642\",\"locale\":\"en-US\",\"namespaces\":[\"components/tags/TagView/TagViewChip\"]})":[{"__ref":"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1744039689642"}],"cachedText({\"lastModified\":\"1744039689642\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/nodes/NodeIcon\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1744039689642"}]},"CachedAsset:pages-1742806089503":{"__typename":"CachedAsset","id":"pages-1742806089503","value":[{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"BlogViewAllPostsPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId/all-posts/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"CasePortalPage","type":"CASE_PORTAL","urlPath":"/caseportal","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"CreateGroupHubPage","type":"GROUP_HUB","urlPath":"/groups/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"CaseViewPage","type":"CASE_DETAILS","urlPath":"/case/:caseId/:caseNumber","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"InboxPage","type":"COMMUNITY","urlPath":"/inbox","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"HelpFAQPage","type":"COMMUNITY","urlPath":"/help","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"IdeaMessagePage","type":"IDEA_POST","urlPath":"/idea/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"IdeaViewAllIdeasPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/all-ideas/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"LoginPage","type":"USER","urlPath":"/signin","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"BlogPostPage","type":"BLOG","urlPath":"/category/:categoryId/blogs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"ThemeEditorPage","type":"COMMUNITY","urlPath":"/designer/themes","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"TkbViewAllArticlesPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId/all-articles/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"OccasionEditPage","type":"EVENT","urlPath":"/event/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"OAuthAuthorizationAllowPage","type":"USER","urlPath":"/auth/authorize/allow","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"PageEditorPage","type":"COMMUNITY","urlPath":"/designer/pages","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"PostPage","type":"COMMUNITY","urlPath":"/category/:categoryId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"ForumBoardPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"TkbBoardPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"EventPostPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"UserBadgesPage","type":"COMMUNITY","urlPath":"/users/:login/:userId/badges","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"GroupHubMembershipAction","type":"GROUP_HUB","urlPath":"/membership/join/:nodeId/:membershipType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"MaintenancePage","type":"COMMUNITY","urlPath":"/maintenance","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"IdeaReplyPage","type":"IDEA_REPLY","urlPath":"/idea/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"UserSettingsPage","type":"USER","urlPath":"/mysettings/:userSettingsTab","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"GroupHubsPage","type":"GROUP_HUB","urlPath":"/groups","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"ForumPostPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"OccasionRsvpActionPage","type":"OCCASION","urlPath":"/event/:boardId/:messageSubject/:messageId/rsvp/:responseType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"VerifyUserEmailPage","type":"USER","urlPath":"/verifyemail/:userId/:verifyEmailToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"AllOccasionsPage","type":"OCCASION","urlPath":"/category/:categoryId/events/:boardId/all-events/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"EventBoardPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"TkbReplyPage","type":"TKB_REPLY","urlPath":"/kb/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"IdeaBoardPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"CommunityGuideLinesPage","type":"COMMUNITY","urlPath":"/communityguidelines","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"CaseCreatePage","type":"SALESFORCE_CASE_CREATION","urlPath":"/caseportal/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"TkbEditPage","type":"TKB","urlPath":"/kb/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"ForgotPasswordPage","type":"USER","urlPath":"/forgotpassword","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"IdeaEditPage","type":"IDEA","urlPath":"/idea/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"TagPage","type":"COMMUNITY","urlPath":"/tag/:tagName","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"BlogBoardPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"OccasionMessagePage","type":"OCCASION_TOPIC","urlPath":"/event/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"ManageContentPage","type":"COMMUNITY","urlPath":"/managecontent","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"ClosedMembershipNodeNonMembersPage","type":"GROUP_HUB","urlPath":"/closedgroup/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"CommunityPage","type":"COMMUNITY","urlPath":"/","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"ForumMessagePage","type":"FORUM_TOPIC","urlPath":"/discussions/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"IdeaPostPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"BlogMessagePage","type":"BLOG_ARTICLE","urlPath":"/blog/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"RegistrationPage","type":"USER","urlPath":"/register","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"EditGroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"ForumEditPage","type":"FORUM","urlPath":"/discussions/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"ResetPasswordPage","type":"USER","urlPath":"/resetpassword/:userId/:resetPasswordToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"TkbMessagePage","type":"TKB_ARTICLE","urlPath":"/kb/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"BlogEditPage","type":"BLOG","urlPath":"/blog/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"ManageUsersPage","type":"USER","urlPath":"/users/manage/:tab?/:manageUsersTab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"ForumReplyPage","type":"FORUM_REPLY","urlPath":"/discussions/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"PrivacyPolicyPage","type":"COMMUNITY","urlPath":"/privacypolicy","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"NotificationPage","type":"COMMUNITY","urlPath":"/notifications","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"UserPage","type":"USER","urlPath":"/users/:login/:userId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"HealthCheckPage","type":"COMMUNITY","urlPath":"/health","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"OccasionReplyPage","type":"OCCASION_REPLY","urlPath":"/event/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"ManageMembersPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/manage/:tab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"SearchResultsPage","type":"COMMUNITY","urlPath":"/search","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"BlogReplyPage","type":"BLOG_REPLY","urlPath":"/blog/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"GroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"TermsOfServicePage","type":"COMMUNITY","urlPath":"/termsofservice","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"CategoryPage","type":"CATEGORY","urlPath":"/category/:categoryId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"ForumViewAllTopicsPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/all-topics/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"TkbPostPage","type":"TKB","urlPath":"/category/:categoryId/kbs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1742806089503,"localOverride":null,"page":{"id":"GroupHubPostPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"}],"localOverride":false},"CachedAsset:text:en_US-components/context/AppContext/AppContextProvider-0":{"__typename":"CachedAsset","id":"text:en_US-components/context/AppContext/AppContextProvider-0","value":{"noCommunity":"Cannot find community","noUser":"Cannot find current user","noNode":"Cannot find node with id {nodeId}","noMessage":"Cannot find message with id {messageId}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-0":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-0","value":{"title":"Loading..."},"localOverride":false},"User:user:-1":{"__typename":"User","id":"user:-1","uid":-1,"login":"anonymous","email":"","avatar":null,"rank":null,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":"ANONYMOUS","registrationTime":null,"confirmEmailStatus":false,"registrationAccessLevel":"VIEW","ssoRegistrationFields":[]},"ssoId":null,"profileSettings":{"__typename":"ProfileSettings","dateDisplayStyle":{"__typename":"InheritableStringSettingWithPossibleValues","key":"layout.friendly_dates_enabled","value":"true","localValue":"true","possibleValues":["true","false"]},"dateDisplayFormat":{"__typename":"InheritableStringSetting","key":"layout.format_pattern_date","value":"MM-dd-yyyy","localValue":"MM-dd-yyyy"},"language":{"__typename":"InheritableStringSettingWithPossibleValues","key":"profile.language","value":"en-US","localValue":null,"possibleValues":["en-US","fr-FR","de-DE","ja-JP","pt-BR","es-ES"]}},"deleted":false},"Theme:customTheme1":{"__typename":"Theme","id":"customTheme1"},"Category:category:101001000":{"__typename":"Category","id":"category:101001000","entityType":"CATEGORY","displayId":"101001000","nodeType":"category","depth":2,"title":"Help","shortTitle":"Help","parent":{"__ref":"Category:category:English"},"categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:top":{"__typename":"Category","id":"category:top","displayId":"top","nodeType":"category","depth":0,"title":"Top","entityType":"CATEGORY","shortTitle":"Top"},"Category:category:English":{"__typename":"Category","id":"category:English","displayId":"English","nodeType":"category","depth":1,"parent":{"__ref":"Category:category:top"},"title":"English","entityType":"CATEGORY","shortTitle":"en"},"Forum:board:101001012":{"__typename":"Forum","id":"board:101001012","entityType":"FORUM","displayId":"101001012","nodeType":"board","depth":3,"conversationStyle":"FORUM","title":"View, download, and export","description":"Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:101001000"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:English"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:101001000"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"shortTitle":"View, download, and export","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"topicsCount":2889,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-04-11T16:42:20.465-07:00"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY"},"Rank:rank:44":{"__typename":"Rank","id":"rank:44","position":27,"name":"Helpful | Level 5","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1606901":{"__typename":"User","id":"user:1606901","uid":1606901,"login":"HouseBlend","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:44"},"email":"","messagesCount":2,"biography":null,"topicsCount":1,"kudosReceivedCount":2,"kudosGivenCount":2,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-01-08T13:31:48.955-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1606901"},"ForumTopicMessage:message:651514":{"__typename":"ForumTopicMessage","uid":651514,"subject":"Cannot Open Word Documents in Dropbox","id":"message:651514","revisionNum":2,"repliesCount":7,"author":{"__ref":"User:user:1606901"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001012"},"conversation":{"__ref":"Conversation:conversation:651514"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:651514"},"body":"

I am synced to open Dropbox documents in the online-only mode on my Surface Pro since it doesnt have a ton of hard drive memory.   That has worked well for several years.  Recently, my Surface Pro has been unable to open Word documents stored stored in Dropbox. Instead, I get the \"Unspecified Error\" message.   I can open pdf files stored in Dropbox without a problem.   What changed? How do I resolve this?   I have updated my Windows and Dropbox  apps.  Thanks.

","body@stringLength":"526","rawBody":"

I am synced to open Dropbox documents in the online-only mode on my Surface Pro since it doesnt have a ton of hard drive memory.   That has worked well for several years.  Recently, my Surface Pro has been unable to open Word documents stored stored in Dropbox. Instead, I get the \"Unspecified Error\" message.   I can open pdf files stored in Dropbox without a problem.   What changed? How do I resolve this?   I have updated my Windows and Dropbox  apps.  Thanks.

","kudosSumWeight":2,"postTime":"2023-01-16T16:45:36.521-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Error Messages","text":"Error Messages","time":"2019-05-28T12:52:28.567-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Microsoft Office","text":"Microsoft Office","time":"2018-07-23T16:46:30.998-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Preview","text":"Preview","time":"2021-05-20T01:14:09.772-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:View","text":"View","time":"2019-10-08T04:51:14.432-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDU","node":{"__typename":"Tag","id":"tag:Web","text":"Web","time":"2020-01-27T07:00:15.930-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:651514_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":11370},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"I am synced to open Dropbox documents in the online-only mode on my Surface Pro since it doesnt have a ton of hard drive memory.   That has worked well for several years.  Recently, my...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHw1MjoxfGludCw2NTE1NzIsNjUxNTcy","node":{"__ref":"AcceptedSolutionMessage:message:651572"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:651514":{"__typename":"Conversation","id":"conversation:651514","solved":true,"topic":{"__ref":"ForumTopicMessage:message:651514"},"lastPostingActivityTime":"2024-04-08T01:22:02.001-07:00","lastPostTime":"2024-04-08T01:22:02.001-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:651514":{"__typename":"ModerationData","id":"moderation_data:651514","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:651514_2":{"__typename":"Revision","id":"revision:651514_2","lastEditTime":"2023-01-16T22:27:44.160-08:00"},"CachedAsset:theme:customTheme1-1743510215575":{"__typename":"CachedAsset","id":"theme:customTheme1-1743510215575","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 0.91, 0.51, 1)","__typename":"AnimationThemeSettings"},"avatar":{"borderRadius":"50%","collections":["custom"],"__typename":"AvatarThemeSettings"},"basics":{"browserIcon":{"imageAssetName":"DBX_Logo_512-1733312516365.png","imageLastModified":"1733312518563","__typename":"ThemeAsset"},"customerLogo":{"imageAssetName":"DBLogoLong-1701789450005.png","imageLastModified":"1701789453105","__typename":"ThemeAsset"},"maximumWidthOfPageContent":"1200px","oneColumnNarrowWidth":"800px","gridGutterWidthMd":"30px","gridGutterWidthXs":"10px","pageWidthStyle":"WIDTH_OF_BROWSER","__typename":"BasicsThemeSettings"},"buttons":{"borderRadiusSm":"0","borderRadius":"0","borderRadiusLg":"0","paddingY":"5px","paddingYLg":"7px","paddingYHero":"var(--lia-bs-btn-padding-y-lg)","paddingX":"12px","paddingXLg":"16px","paddingXHero":"60px","fontStyle":"NORMAL","fontWeight":"400","textTransform":"NONE","disabledOpacity":0.5,"primaryTextColor":"var(--lia-bs-white)","primaryTextHoverColor":"var(--lia-bs-white)","primaryTextActiveColor":"var(--lia-bs-white)","primaryBgColor":"var(--lia-bs-primary)","primaryBgHoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.85))","primaryBgActiveColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.7))","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","primaryBorderActive":"1px solid transparent","primaryBorderFocus":"1px solid var(--lia-bs-white)","primaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","secondaryTextColor":"var(--lia-bs-gray-900)","secondaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","secondaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","secondaryBgColor":"var(--lia-bs-gray-300)","secondaryBgHoverColor":"hsl(var(--lia-bs-gray-300-h), var(--lia-bs-gray-300-s), calc(var(--lia-bs-gray-300-l) * 0.96))","secondaryBgActiveColor":"hsl(var(--lia-bs-gray-300-h), var(--lia-bs-gray-300-s), calc(var(--lia-bs-gray-300-l) * 0.92))","secondaryBorder":"1px solid transparent","secondaryBorderHover":"1px solid transparent","secondaryBorderActive":"1px solid transparent","secondaryBorderFocus":"1px solid transparent","secondaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","tertiaryTextColor":"var(--lia-bs-gray-900)","tertiaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","tertiaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","tertiaryBgColor":"transparent","tertiaryBgHoverColor":"transparent","tertiaryBgActiveColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.04)","tertiaryBorder":"1px solid transparent","tertiaryBorderHover":"1px solid hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","tertiaryBorderActive":"1px solid transparent","tertiaryBorderFocus":"1px solid transparent","tertiaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","destructiveTextColor":"var(--lia-bs-gray-700)","destructiveTextHoverColor":"hsl(var(--lia-bs-gray-700-h), var(--lia-bs-gray-700-s), calc(var(--lia-bs-gray-700-l) * 0.95))","destructiveTextActiveColor":"hsl(var(--lia-bs-gray-700-h), var(--lia-bs-gray-700-s), calc(var(--lia-bs-gray-700-l) * 0.9))","destructiveBgColor":"var(--lia-bs-gray-200)","destructiveBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","destructiveBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","destructiveBorder":"1px solid transparent","destructiveBorderHover":"1px solid transparent","destructiveBorderActive":"1px solid transparent","destructiveBorderFocus":"1px solid transparent","destructiveBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","__typename":"ButtonsThemeSettings"},"border":{"color":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","mainContent":"DARK","sideContent":"DARK","radiusSm":"6px","radius":"10px","radiusLg":"18px","radius50":"100vw","__typename":"BorderThemeSettings"},"boxShadow":{"xs":"0 0 0 1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08), 0 3px 0 -1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.16)","sm":"0 2px 4px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.12)","md":"0 5px 15px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.3)","lg":"0 10px 30px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.3)","__typename":"BoxShadowThemeSettings"},"cards":{"bgColor":"var(--lia-panel-bg-color)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":"var(--lia-box-shadow-xs)","__typename":"CardsThemeSettings"},"chip":{"maxWidth":"300px","height":"30px","__typename":"ChipThemeSettings"},"coreTypes":{"defaultMessageLinkColor":"var(--lia-bs-link-color)","defaultMessageLinkDecoration":"none","defaultMessageLinkFontStyle":"NORMAL","defaultMessageLinkFontWeight":"400","defaultMessageFontStyle":"NORMAL","defaultMessageFontWeight":"400","forumColor":"#3DD3EE","forumFontFamily":"var(--lia-bs-font-family-base)","forumFontWeight":"var(--lia-default-message-font-weight)","forumLineHeight":"var(--lia-bs-line-height-base)","forumFontStyle":"var(--lia-default-message-font-style)","forumMessageLinkColor":"var(--lia-default-message-link-color)","forumMessageLinkDecoration":"var(--lia-default-message-link-decoration)","forumMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","forumMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","forumSolvedColor":"#B4DF1C","blogColor":"#FAD24B","blogFontFamily":"var(--lia-bs-font-family-base)","blogFontWeight":"var(--lia-default-message-font-weight)","blogLineHeight":"1.75","blogFontStyle":"var(--lia-default-message-font-style)","blogMessageLinkColor":"var(--lia-default-message-link-color)","blogMessageLinkDecoration":"var(--lia-default-message-link-decoration)","blogMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","blogMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","tkbColor":"#B4C8E1","tkbFontFamily":"var(--lia-bs-font-family-base)","tkbFontWeight":"var(--lia-default-message-font-weight)","tkbLineHeight":"1.75","tkbFontStyle":"var(--lia-default-message-font-style)","tkbMessageLinkColor":"var(--lia-default-message-link-color)","tkbMessageLinkDecoration":"var(--lia-default-message-link-decoration)","tkbMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","tkbMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaColor":"#4099E2","qandaFontFamily":"var(--lia-bs-font-family-base)","qandaFontWeight":"var(--lia-default-message-font-weight)","qandaLineHeight":"var(--lia-bs-line-height-base)","qandaFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkColor":"var(--lia-default-message-link-color)","qandaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","qandaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaSolvedColor":"#3FA023","ideaColor":"#F9A34B","ideaFontFamily":"var(--lia-bs-font-family-base)","ideaFontWeight":"var(--lia-default-message-font-weight)","ideaLineHeight":"var(--lia-bs-line-height-base)","ideaFontStyle":"var(--lia-default-message-font-style)","ideaMessageLinkColor":"var(--lia-default-message-link-color)","ideaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","ideaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","ideaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","contestColor":"#FCC845","contestFontFamily":"var(--lia-bs-font-family-base)","contestFontWeight":"var(--lia-default-message-font-weight)","contestLineHeight":"var(--lia-bs-line-height-base)","contestFontStyle":"var(--lia-default-message-link-font-style)","contestMessageLinkColor":"var(--lia-default-message-link-color)","contestMessageLinkDecoration":"var(--lia-default-message-link-decoration)","contestMessageLinkFontStyle":"ITALIC","contestMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","occasionColor":"#D13A1F","occasionFontFamily":"var(--lia-bs-font-family-base)","occasionFontWeight":"var(--lia-default-message-font-weight)","occasionLineHeight":"var(--lia-bs-line-height-base)","occasionFontStyle":"var(--lia-default-message-font-style)","occasionMessageLinkColor":"var(--lia-default-message-link-color)","occasionMessageLinkDecoration":"var(--lia-default-message-link-decoration)","occasionMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","occasionMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","grouphubColor":"#C8AFF0","categoryColor":"#949494","communityColor":"#FFFFFF","productColor":"#949494","__typename":"CoreTypesThemeSettings"},"colors":{"black":"#000000","white":"#FFFFFF","gray100":"#F7F7F7","gray200":"#F7F7F7","gray300":"#E8E8E8","gray400":"#D9D9D9","gray500":"#CCCCCC","gray600":"#949494","gray700":"#707070","gray800":"#545454","gray900":"#333333","dark":"#545454","light":"#F7F7F7","primary":"#0061FE","secondary":"#333333","bodyText":"#1A1918","bodyBg":"#FFFFFF","info":"#3080FF","success":"#0F503C","warning":"#845909","danger":"#FA551E","alertSystem":"#FF6600","textMuted":"#707070","highlight":"#FFFCAD","outline":"var(--lia-bs-primary)","custom":["#C8AFF0","#B4DC19","#F9A34B","#FFAFA5","#3DD3EE","#B4C8E1","#FAD24B","#FA551E","#F7F5F2"],"__typename":"ColorsThemeSettings"},"divider":{"size":"3px","marginLeft":"4px","marginRight":"4px","borderRadius":"50%","bgColor":"var(--lia-bs-gray-600)","bgColorActive":"var(--lia-bs-gray-600)","__typename":"DividerThemeSettings"},"dropdown":{"fontSize":"var(--lia-bs-font-size-sm)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius-sm)","dividerBg":"var(--lia-bs-gray-300)","itemPaddingY":"5px","itemPaddingX":"20px","headerColor":"var(--lia-bs-gray-700)","__typename":"DropdownThemeSettings"},"email":{"link":{"color":"#0069D4","hoverColor":"#0061c2","decoration":"none","hoverDecoration":"underline","__typename":"EmailLinkSettings"},"border":{"color":"#e4e4e4","__typename":"EmailBorderSettings"},"buttons":{"borderRadiusLg":"5px","paddingXLg":"16px","paddingYLg":"7px","fontWeight":"700","primaryTextColor":"#ffffff","primaryTextHoverColor":"#ffffff","primaryBgColor":"#0069D4","primaryBgHoverColor":"#005cb8","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","__typename":"EmailButtonsSettings"},"panel":{"borderRadius":"5px","borderColor":"#e4e4e4","__typename":"EmailPanelSettings"},"__typename":"EmailThemeSettings"},"emoji":{"skinToneDefault":"#ffcd43","skinToneLight":"#fae3c5","skinToneMediumLight":"#e2cfa5","skinToneMedium":"#daa478","skinToneMediumDark":"#a78058","skinToneDark":"#5e4d43","__typename":"EmojiThemeSettings"},"heading":{"color":"var(--lia-bs-body-color)","fontFamily":"SharpGroteskDB Bold","fontStyle":"NORMAL","fontWeight":"700","h1FontSize":"28px","h2FontSize":"22px","h3FontSize":"18px","h4FontSize":"16px","h5FontSize":"16px","h6FontSize":"16px","lineHeight":"1.3","subHeaderFontSize":"11px","subHeaderFontWeight":"500","h1LetterSpacing":"normal","h2LetterSpacing":"normal","h3LetterSpacing":"normal","h4LetterSpacing":"normal","h5LetterSpacing":"normal","h6LetterSpacing":"normal","subHeaderLetterSpacing":"2px","h1FontWeight":"var(--lia-bs-headings-font-weight)","h2FontWeight":"var(--lia-bs-headings-font-weight)","h3FontWeight":"var(--lia-bs-headings-font-weight)","h4FontWeight":"var(--lia-bs-headings-font-weight)","h5FontWeight":"var(--lia-bs-headings-font-weight)","h6FontWeight":"var(--lia-bs-headings-font-weight)","__typename":"HeadingThemeSettings"},"icons":{"size10":"10px","size12":"12px","size14":"14px","size16":"16px","size20":"20px","size24":"24px","size30":"30px","size40":"40px","size50":"50px","size60":"60px","size80":"80px","size120":"120px","size160":"160px","__typename":"IconsThemeSettings"},"imagePreview":{"bgColor":"var(--lia-bs-gray-900)","titleColor":"var(--lia-bs-white)","controlColor":"var(--lia-bs-white)","controlBgColor":"var(--lia-bs-gray-800)","__typename":"ImagePreviewThemeSettings"},"input":{"borderColor":"var(--lia-bs-gray-600)","disabledColor":"var(--lia-bs-gray-600)","focusBorderColor":"var(--lia-bs-primary)","labelMarginBottom":"10px","btnFontSize":"var(--lia-bs-font-size-sm)","focusBoxShadow":"0 0 0 3px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","checkLabelMarginBottom":"2px","checkboxBorderRadius":"3px","borderRadiusSm":"var(--lia-bs-border-radius-sm)","borderRadius":"var(--lia-bs-border-radius)","borderRadiusLg":"var(--lia-bs-border-radius-lg)","formTextMarginTop":"4px","textAreaBorderRadius":"var(--lia-bs-border-radius)","activeFillColor":"var(--lia-bs-primary)","__typename":"InputThemeSettings"},"loading":{"dotDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.2)","dotLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.5)","barDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.06)","barLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.4)","__typename":"LoadingThemeSettings"},"link":{"color":"var(--lia-bs-primary)","hoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) - 10%))","decoration":"none","hoverDecoration":"underline","__typename":"LinkThemeSettings"},"listGroup":{"itemPaddingY":"15px","itemPaddingX":"15px","borderColor":"var(--lia-bs-gray-300)","__typename":"ListGroupThemeSettings"},"modal":{"contentTextColor":"var(--lia-bs-body-color)","contentBg":"var(--lia-bs-white)","backgroundBg":"var(--lia-bs-black)","smSize":"440px","mdSize":"760px","lgSize":"1080px","backdropOpacity":0.3,"contentBoxShadowXs":"var(--lia-bs-box-shadow-sm)","contentBoxShadow":"var(--lia-bs-box-shadow)","headerFontWeight":"700","__typename":"ModalThemeSettings"},"navbar":{"position":"FIXED","background":{"attachment":null,"clip":null,"color":"var(--lia-bs-white)","imageAssetName":null,"imageLastModified":"0","origin":null,"position":"CENTER_CENTER","repeat":"NO_REPEAT","size":"COVER","__typename":"BackgroundProps"},"backgroundOpacity":0.8,"paddingTop":"15px","paddingBottom":"15px","borderBottom":"1px solid var(--lia-bs-border-color)","boxShadow":"var(--lia-bs-box-shadow-sm)","brandMarginRight":"30px","brandMarginRightSm":"10px","brandLogoHeight":"30px","linkGap":"10px","linkJustifyContent":"flex-start","linkPaddingY":"5px","linkPaddingX":"10px","linkDropdownPaddingY":"9px","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkColor":"var(--lia-bs-body-color)","linkHoverColor":"var(--lia-bs-primary)","linkFontSize":"var(--lia-bs-font-size-sm)","linkFontStyle":"NORMAL","linkFontWeight":"400","linkTextTransform":"NONE","linkLetterSpacing":"normal","linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkBgColor":"transparent","linkBgHoverColor":"transparent","linkBorder":"none","linkBorderHover":"none","linkBoxShadow":"none","linkBoxShadowHover":"none","linkTextBorderBottom":"none","linkTextBorderBottomHover":"none","dropdownPaddingTop":"10px","dropdownPaddingBottom":"15px","dropdownPaddingX":"10px","dropdownMenuOffset":"2px","dropdownDividerMarginTop":"10px","dropdownDividerMarginBottom":"10px","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","controllerIconColor":"var(--lia-bs-body-color)","controllerIconHoverColor":"var(--lia-bs-body-color)","controllerTextColor":"var(--lia-nav-controller-icon-color)","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","controllerHighlightColor":"hsla(30, 100%, 50%)","controllerHighlightTextColor":"var(--lia-yiq-light)","controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerColor":"var(--lia-nav-controller-icon-color)","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","hamburgerBgColor":"transparent","hamburgerBgHoverColor":"transparent","hamburgerBorder":"none","hamburgerBorderHover":"none","collapseMenuMarginLeft":"20px","collapseMenuDividerBg":"var(--lia-nav-link-color)","collapseMenuDividerOpacity":0.16,"__typename":"NavbarThemeSettings"},"pager":{"textColor":"var(--lia-bs-link-color)","textFontWeight":"var(--lia-font-weight-md)","textFontSize":"var(--lia-bs-font-size-sm)","__typename":"PagerThemeSettings"},"panel":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-bs-border-radius)","borderColor":"var(--lia-bs-border-color)","boxShadow":"none","__typename":"PanelThemeSettings"},"popover":{"arrowHeight":"8px","arrowWidth":"16px","maxWidth":"300px","minWidth":"100px","headerBg":"var(--lia-bs-white)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius)","boxShadow":"0 0.5rem 1rem hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.15)","__typename":"PopoverThemeSettings"},"prism":{"color":"#000000","bgColor":"#f5f2f0","fontFamily":"var(--font-family-monospace)","fontSize":"var(--lia-bs-font-size-base)","fontWeightBold":"var(--lia-bs-font-weight-bold)","fontStyleItalic":"italic","tabSize":2,"highlightColor":"#b3d4fc","commentColor":"#62707e","punctuationColor":"#6f6f6f","namespaceOpacity":"0.7","propColor":"#990055","selectorColor":"#517a00","operatorColor":"#906736","operatorBgColor":"hsla(0, 0%, 100%, 0.5)","keywordColor":"#0076a9","functionColor":"#d3284b","variableColor":"#c14700","__typename":"PrismThemeSettings"},"rte":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":" var(--lia-panel-box-shadow)","customColor1":"#bfedd2","customColor2":"#fbeeb8","customColor3":"#f8cac6","customColor4":"#eccafa","customColor5":"#c2e0f4","customColor6":"#2dc26b","customColor7":"#f1c40f","customColor8":"#e03e2d","customColor9":"#b96ad9","customColor10":"#3598db","customColor11":"#169179","customColor12":"#e67e23","customColor13":"#ba372a","customColor14":"#843fa1","customColor15":"#236fa1","customColor16":"#ecf0f1","customColor17":"#ced4d9","customColor18":"#95a5a6","customColor19":"#7e8c8d","customColor20":"#34495e","customColor21":"#000000","customColor22":"#ffffff","defaultMessageHeaderMarginTop":"40px","defaultMessageHeaderMarginBottom":"20px","defaultMessageItemMarginTop":"0","defaultMessageItemMarginBottom":"30px","diffAddedColor":"hsla(170, 53%, 51%, 0.4)","diffChangedColor":"hsla(43, 97%, 63%, 0.4)","diffNoneColor":"hsla(0, 0%, 80%, 0.4)","diffRemovedColor":"hsla(9, 74%, 47%, 0.4)","specialMessageHeaderMarginTop":"40px","specialMessageHeaderMarginBottom":"20px","specialMessageItemMarginTop":"0","specialMessageItemMarginBottom":"30px","__typename":"RteThemeSettings"},"tags":{"bgColor":"var(--lia-bs-gray-200)","bgHoverColor":"var(--lia-bs-gray-400)","borderRadius":"var(--lia-bs-border-radius-sm)","color":"var(--lia-bs-body-color)","hoverColor":"var(--lia-bs-body-color)","fontWeight":"var(--lia-font-weight-md)","fontSize":"var(--lia-font-size-xxs)","textTransform":"UPPERCASE","letterSpacing":"0.5px","__typename":"TagsThemeSettings"},"toasts":{"borderRadius":"var(--lia-bs-border-radius)","paddingX":"12px","__typename":"ToastsThemeSettings"},"typography":{"fontFamilyBase":"Atlas Grotesk Regular","fontStyleBase":"NORMAL","fontWeightBase":"400","fontWeightLight":"300","fontWeightNormal":"400","fontWeightMd":"500","fontWeightBold":"700","letterSpacingSm":"normal","letterSpacingXs":"normal","lineHeightBase":"1.5","fontSizeBase":"16px","fontSizeXxs":"11px","fontSizeXs":"12px","fontSizeSm":"14px","fontSizeLg":"20px","fontSizeXl":"24px","smallFontSize":"14px","customFonts":[{"source":"SERVER","name":"DB Sharp Grotesk Variable","styles":[{"style":"NORMAL","weight":"500","__typename":"FontStyleData"}],"assetNames":["DBSharpGroteskVariable-normal-500.ttf"],"__typename":"CustomFont"},{"source":"SERVER","name":"SharpGroteskDB Bold","styles":[{"style":"NORMAL","weight":"700","__typename":"FontStyleData"},{"style":"NORMAL","weight":"400","__typename":"FontStyleData"}],"assetNames":["SharpGroteskDBBold-normal-700.woff2","SharpGroteskDBBold-normal-400.woff2"],"__typename":"CustomFont"},{"source":"SERVER","name":"Atlas Grotesk Regular","styles":[{"style":"NORMAL","weight":"400","__typename":"FontStyleData"},{"style":"NORMAL","weight":"700","__typename":"FontStyleData"},{"style":"ITALIC","weight":"400","__typename":"FontStyleData"},{"style":"ITALIC","weight":"700","__typename":"FontStyleData"}],"assetNames":["AtlasGroteskRegular-normal-400.woff2","AtlasGroteskRegular-normal-700.woff2","AtlasGroteskRegular-italic-400.woff2","AtlasGroteskRegular-italic-700.woff2"],"__typename":"CustomFont"}],"__typename":"TypographyThemeSettings"},"unstyledListItem":{"marginBottomSm":"5px","marginBottomMd":"10px","marginBottomLg":"15px","marginBottomXl":"20px","marginBottomXxl":"25px","__typename":"UnstyledListItemThemeSettings"},"yiq":{"light":"#ffffff","dark":"#000000","__typename":"YiqThemeSettings"},"colorLightness":{"primaryDark":0.36,"primaryLight":0.74,"primaryLighter":0.89,"primaryLightest":0.95,"infoDark":0.39,"infoLight":0.72,"infoLighter":0.85,"infoLightest":0.93,"successDark":0.24,"successLight":0.62,"successLighter":0.8,"successLightest":0.91,"warningDark":0.39,"warningLight":0.68,"warningLighter":0.84,"warningLightest":0.93,"dangerDark":0.41,"dangerLight":0.72,"dangerLighter":0.89,"dangerLightest":0.95,"__typename":"ColorLightnessThemeSettings"},"localOverride":false,"__typename":"Theme"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-1744039689642","value":{"title":"Loading..."},"localOverride":false},"CachedAsset:quilt:dropbox.prod:pages/forums/ForumMessagePage:board:101001012-1744368489931":{"__typename":"CachedAsset","id":"quilt:dropbox.prod:pages/forums/ForumMessagePage:board:101001012-1744368489931","value":{"id":"ForumMessagePage","container":{"id":"Common","headerProps":{"backgroundImageProps":null,"backgroundColor":null,"addComponents":null,"removeComponents":["community.widget.bannerWidget"],"componentOrder":null,"__typename":"QuiltContainerSectionProps"},"headerComponentProps":{"community.widget.breadcrumbWidget":{"disableLastCrumbForDesktop":false}},"footerProps":null,"footerComponentProps":null,"items":[{"id":"message-list","layout":"MAIN_SIDE","bgColor":"transparent","showTitle":false,"showDescription":false,"textPosition":"CENTER","textColor":"var(--lia-bs-body-color)","sectionEditLevel":null,"bgImage":null,"disableSpacing":null,"edgeToEdgeDisplay":null,"fullHeight":null,"showBorder":null,"__typename":"MainSideQuiltSection","columnMap":{"main":[{"id":"messages.widget.topicWithThreadedReplyListWidget","className":"lia-topic-with-replies","props":{"editLevel":"CONFIGURE"},"__typename":"QuiltComponent"}],"side":[{"id":"nodes.widget.nodeActionButtonWidget","className":null,"props":{"buttonAlignment":"right","buttonStyle":"sm","actionButtonTitle":"Start a new discussion","lazyLoad":false,"buttonWidth":"full_width"},"__typename":"QuiltComponent"},{"id":"nodes.widget.nodeInformationWidget","className":null,"props":{"instanceId":null,"useWidgetTitle":true,"viewVariant":{"type":"card","props":{"useNodePostCount":false,"useNodeFollowersCount":false,"useNodeDescription":true,"useNodeTopicsCount":false,"useNodeAction":false,"useNodeMembersCount":false,"useNodeMembershipType":false,"useNodeTitle":false,"useNodeMembersCountText":false,"useNodeMembership":false,"useNodeCreationDate":false,"textAlignment":"center","useWidgetTitle":true,"useNodeOwners":false,"useNodeAvatar":true,"useNodeLatestActivityTime":false,"useClickableCard":false}},"alignment":"center","lazyLoad":false},"__typename":"QuiltComponent"},{"id":"custom.widget.Need_more_support","className":null,"props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":true,"title":"Need more support","lazyLoad":false},"__typename":"QuiltComponent"},{"id":"messages.widget.relatedContentWidget","className":null,"props":{"hideIfEmpty":true,"enablePagination":false,"useTitle":true,"listVariant":{"type":"unstyled","props":{"listItemSpacing":"xxl"}},"pageSize":5,"style":"compact","pagerVariant":{"type":"none"},"viewVariant":{"type":"inline","props":{"useRepliesCount":false,"useMedia":false,"useAuthorRank":false,"useNode":false,"boardIconSize":"24","useAuthorLoginLink":true,"useNodeLink":true,"usePreviewMedia":true,"timeStampType":"postTime","useTextBody":true,"useSolvedBadge":false,"subjectAs":"h6","renderPostTimeBeforeAuthor":true,"useAvatar":true,"useVideoPreview":false,"portraitClampBodyLines":3,"useCompactSpacing":true,"useTimeToRead":false,"useSpoilerFreeBody":true,"useKudosCount":false,"useViewCount":false,"useBody":false,"useTags":false,"clampSubjectLines":1,"useBoardIcon":false,"useMessageTimeLink":true,"useAuthorLogin":true}},"lazyLoad":false,"panelType":"standard"},"__typename":"QuiltComponent"},{"id":"messages.widget.messageListForNodeByRecentActivityWidget","className":null,"props":{"hideIfEmpty":true,"pageSize":5,"pagerVariant":{"type":"loadMore"},"viewVariant":{"type":"inline","props":{"useRepliesCount":false,"useMedia":false,"useAuthorRank":false,"useNode":false,"boardIconSize":"24","truncateBodyLength":-1,"useNodeLink":true,"usePreviewMedia":false,"timeStampType":"postTime","avatarSize":"40","useTextBody":true,"useSolvedBadge":true,"subjectAs":"h6","renderPostTimeBeforeAuthor":true,"useAvatar":true,"useTimeToRead":false,"useSpoilerFreeBody":true,"useKudosCount":false,"useViewCount":false,"useBody":false,"useTags":false,"clampSubjectLines":1,"useBoardIcon":false,"useMessageTimeLink":true,"clampBodyLines":3,"useAuthorLogin":true,"useUnreadCount":false,"useNodeHoverCard":true,"useSearchSnippet":false}},"lazyLoad":false,"pagerOption":true,"listVariant":{"type":"unstyled","props":{"listItemSpacing":"xxl"}},"useTitle":true,"addTags":false,"titleContextVariant":"other","showTabs":false,"style":"compact","panelType":"standard","sorts":{"postTime":{"direction":"DESC"}},"pagerOptionCard":false},"__typename":"QuiltComponent"}],"__typename":"MainSideSectionColumns"}}],"__typename":"QuiltContainer"},"__typename":"Quilt","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-components/common/EmailVerification-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/common/EmailVerification-1744039689642","value":{"email.verification.title":"Email Verification Required","email.verification.message.update.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. To change your email, visit My Settings.","email.verification.message.resend.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. Resend email."},"localOverride":false},"CachedAsset:text:en_US-pages/forums/ForumMessagePage-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-pages/forums/ForumMessagePage-1744039689642","value":{"title":"{contextMessageSubject} | {communityTitle}","errorMissing":"This message cannot be found","name":"Forum Message Page","section.message-list.title":"Forum Discussion","archivedMessageTitle":"This Content Has Been Archived","section.YLUzfi.title":"Forum Discussion","section.section-1709130958266.description":"","section.section-1709130958266.title":"","section.section-1720630512544.title":"","section.YLUzfi.description":"","section.jPblZp.description":"","section.message-list.description":"","section.section-1720630512544.description":"","section.jPblZp.title":""},"localOverride":false},"CachedAsset:quiltWrapper:dropbox.prod:Common:en-US-1744300796415":{"__typename":"CachedAsset","id":"quiltWrapper:dropbox.prod:Common:en-US-1744300796415","value":{"id":"Common","header":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"var(--lia-bs-white)","items":[{"id":"community.widget.navbarWidget","props":{"showUserName":false,"showRegisterLink":true,"useIconLanguagePicker":true,"useLabelLanguagePicker":true,"style":{"boxShadow":"var(--lia-bs-box-shadow-sm)","linkFontWeight":"400","controllerHighlightColor":"#FA551E","dropdownDividerMarginBottom":"10px","hamburgerBorderHover":"none","linkFontSize":"14px","linkBoxShadowHover":"none","backgroundOpacity":1,"controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerBgColor":"transparent","linkTextBorderBottom":"none","hamburgerColor":"var(--lia-nav-controller-icon-color)","brandLogoHeight":"30px","linkLetterSpacing":"normal","linkBgHoverColor":"transparent","collapseMenuDividerOpacity":0.16,"paddingBottom":"15px","dropdownPaddingBottom":"15px","dropdownMenuOffset":"2px","hamburgerBgHoverColor":"transparent","borderBottom":"1px solid var(--lia-bs-border-color)","hamburgerBorder":"none","dropdownPaddingX":"10px","brandMarginRightSm":"10px","linkBoxShadow":"none","linkJustifyContent":"flex-start","linkColor":"var(--lia-bs-body-color)","collapseMenuDividerBg":"var(--lia-nav-link-color)","dropdownPaddingTop":"10px","controllerHighlightTextColor":"var(--lia-yiq-dark)","controllerTextColor":"var(--lia-nav-controller-icon-color)","background":{"imageAssetName":"","color":"var(--lia-bs-white)","size":"COVER","repeat":"NO_REPEAT","position":"CENTER_CENTER","imageLastModified":""},"linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkHoverColor":"var(--lia-bs-primary)","position":"FIXED","linkBorder":"none","linkTextBorderBottomHover":"0","brandMarginRight":"30px","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","linkBorderHover":"none","collapseMenuMarginLeft":"20px","linkFontStyle":"NORMAL","linkPaddingX":"10px","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","paddingTop":"15px","linkPaddingY":"5px","linkTextTransform":"NONE","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkBgColor":"transparent","linkDropdownPaddingY":"9px","controllerIconColor":"var(--lia-bs-body-color)","dropdownDividerMarginTop":"10px","linkGap":"10px","controllerIconHoverColor":"var(--lia-bs-body-color)"},"links":{"sideLinks":[{"children":[],"linkType":"INTERNAL","id":"migrated-link-10","params":{"categoryId":"101004000"},"routeName":"CategoryPage"},{"children":[],"linkType":"EXTERNAL","id":"migrated-link-12","url":"https://www.dropbox.com/help","target":"BLANK"},{"children":[],"linkType":"EXTERNAL","id":"external","url":"https://learn.dropbox.com/","target":"BLANK"},{"children":[],"linkType":"EXTERNAL","id":"migrated-link-13","url":"http://www.dropbox.com/support","target":"BLANK"},{"children":[],"linkType":"EXTERNAL","id":"migrated-link-11","url":"http://www.dropbox.com","target":"BLANK"}],"mainLinks":[{"children":[{"linkType":"INTERNAL","id":"101001016","params":{"boardId":"101001016","categoryId":"101001000"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101001014","params":{"boardId":"101001014","categoryId":"101001000"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101001013","params":{"boardId":"101001013","categoryId":"101001000"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101001017","params":{"boardId":"101001017","categoryId":"101001000"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101001018","params":{"boardId":"101001018","categoryId":"101001000"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101001020","params":{"boardId":"101001020","categoryId":"101001000"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101001019","params":{"boardId":"101001019","categoryId":"101001000"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101001015","params":{"boardId":"101001015","categoryId":"101001000"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101001012","params":{"boardId":"101001012","categoryId":"101001000"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"101001000","params":{"categoryId":"101001000"},"routeName":"CategoryPage"},{"children":[{"linkType":"INTERNAL","id":"101007-c1","params":{"boardId":"101007C1","categoryId":"101007"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"101000041","params":{"categoryId":"101000041"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"101003016","params":{"boardId":"101003016","categoryId":"101007"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"101007","params":{"categoryId":"101007"},"routeName":"CategoryPage"},{"children":[{"linkType":"INTERNAL","id":"1010-link","params":{"groupHubId":"1010"},"routeName":"GroupHubPage"},{"linkType":"INTERNAL","id":"music-link","params":{"groupHubId":"Music"},"routeName":"GroupHubPage"},{"linkType":"INTERNAL","id":"photography-link","params":{"groupHubId":"Photography"},"routeName":"GroupHubPage"},{"linkType":"INTERNAL","id":"dropboxfor-mac-o-s12","params":{"groupHubId":"DropboxforMacOS12"},"routeName":"GroupHubPage"},{"linkType":"INTERNAL","id":"1009-link","params":{"groupHubId":"1009"},"routeName":"GroupHubPage"},{"linkType":"INTERNAL","id":"1012-link","params":{"groupHubId":"1012"},"routeName":"GroupHubPage"},{"linkType":"INTERNAL","id":"1007-link","params":{"groupHubId":"1007"},"routeName":"GroupHubPage"},{"linkType":"INTERNAL","id":"super-user-link","params":{"groupHubId":"super-user"},"routeName":"GroupHubPage"}],"linkType":"INTERNAL","id":"101010","params":{"categoryId":"101010"},"routeName":"CategoryPage"},{"children":[],"linkType":"INTERNAL","id":"101002013","params":{"boardId":"101002013","categoryId":"English"},"routeName":"IdeaBoardPage"}]},"className":"QuiltComponent_lia-component-edit-mode__0nCcm","showSearchIcon":true,"languagePickerStyle":"iconAndLabel"},"__typename":"QuiltComponent"},{"id":"custom.widget.Announcement_bar","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":false,"title":"","lazyLoad":false},"__typename":"QuiltComponent"},{"id":"community.widget.breadcrumbWidget","props":{"backgroundColor":"var(--lia-bs-white)","linkHighlightColor":"#0061FE","visualEffects":{"showBottomBorder":true},"backgroundOpacity":100,"linkTextColor":"var(--lia-bs-gray-700)"},"__typename":"QuiltComponent"},{"id":"community.widget.bannerWidget","props":{"backgroundColor":"var(--lia-bs-white)","visualEffects":{"showBottomBorder":true},"backgroundImageProps":{"backgroundSize":"COVER","backgroundPosition":"CENTER_CENTER","backgroundRepeat":"NO_REPEAT"},"fontColor":"var(--lia-bs-body-color)"},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"footer":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"var(--lia-bs-white)","items":[{"id":"custom.widget.Footer_Community_Home","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":false,"useBackground":true,"title":"Footer","lazyLoad":false},"__typename":"QuiltComponent"},{"id":"custom.widget.Custom_Scripts","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":false,"title":"","lazyLoad":false},"__typename":"QuiltComponent"},{"id":"custom.widget.Qualtrics","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":false,"title":"","lazyLoad":false},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"__typename":"QuiltWrapper","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-components/common/ActionFeedback-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/common/ActionFeedback-1744039689642","value":{"joinedGroupHub.title":"Welcome","joinedGroupHub.message":"You are now a member of this group and are subscribed to updates.","groupHubInviteNotFound.title":"Invitation Not Found","groupHubInviteNotFound.message":"Sorry, we could not find your invitation to the group. The owner may have canceled the invite.","groupHubNotFound.title":"Group Not Found","groupHubNotFound.message":"The grouphub you tried to join does not exist. It may have been deleted.","existingGroupHubMember.title":"Already Joined","existingGroupHubMember.message":"You are already a member of this group.","accountLocked.title":"Account Locked","accountLocked.message":"Your account has been locked due to multiple failed attempts. Try again in {lockoutTime} minutes.","editedGroupHub.title":"Changes Saved","editedGroupHub.message":"Your group has been updated.","leftGroupHub.title":"Goodbye","leftGroupHub.message":"You are no longer a member of this group and will not receive future updates.","deletedGroupHub.title":"Deleted","deletedGroupHub.message":"The group has been deleted.","groupHubCreated.title":"Group Created","groupHubCreated.message":"{groupHubName} is ready to use","accountClosed.title":"Account Closed","accountClosed.message":"The account has been closed and you will now be redirected to the homepage","resetTokenExpired.title":"Reset Password Link has Expired","resetTokenExpired.message":"Try resetting your password again","invalidUrl.title":"Invalid URL","invalidUrl.message":"The URL you're using is not recognized. Verify your URL and try again.","accountClosedForUser.title":"Account Closed","accountClosedForUser.message":"{userName}'s account is closed","inviteTokenInvalid.title":"Invitation Invalid","inviteTokenInvalid.message":"Your invitation to the community has been canceled or expired.","inviteTokenError.title":"Invitation Verification Failed","inviteTokenError.message":"The url you are utilizing is not recognized. Verify your URL and try again","pageNotFound.title":"Access Denied","pageNotFound.message":"You do not have access to this area of the community or it doesn't exist","eventAttending.title":"Responded as Attending","eventAttending.message":"You'll be notified when there's new activity and reminded as the event approaches","eventInterested.title":"Responded as Interested","eventInterested.message":"You'll be notified when there's new activity and reminded as the event approaches","eventNotFound.title":"Event Not Found","eventNotFound.message":"The event you tried to respond to does not exist.","redirectToRelatedPage.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.message":"The content you are trying to access is archived","redirectToRelatedPage.message":"The content you are trying to access is archived","relatedUrl.archivalLink.flyoutMessage":"The content you are trying to access is archived View Archived Content"},"localOverride":false},"CachedAsset:component:custom.widget.Announcement_bar-en-1743510247482":{"__typename":"CachedAsset","id":"component:custom.widget.Announcement_bar-en-1743510247482","value":{"component":{"id":"custom.widget.Announcement_bar","template":{"id":"Announcement_bar","markupLanguage":"HTML","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Announcement_bar","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"TEXTHTML","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:component:custom.widget.Need_more_support-en-1743510247482":{"__typename":"CachedAsset","id":"component:custom.widget.Need_more_support-en-1743510247482","value":{"component":{"id":"custom.widget.Need_more_support","template":{"id":"Need_more_support","markupLanguage":"HTML","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Need_more_support","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"TEXTHTML","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:component:custom.widget.Footer_Community_Home-en-1743510247482":{"__typename":"CachedAsset","id":"component:custom.widget.Footer_Community_Home-en-1743510247482","value":{"component":{"id":"custom.widget.Footer_Community_Home","template":{"id":"Footer_Community_Home","markupLanguage":"HTML","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Footer_Community_Home","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"TEXTHTML","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:component:custom.widget.Custom_Scripts-en-1743510247482":{"__typename":"CachedAsset","id":"component:custom.widget.Custom_Scripts-en-1743510247482","value":{"component":{"id":"custom.widget.Custom_Scripts","template":{"id":"Custom_Scripts","markupLanguage":"HANDLEBARS","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Custom_Scripts","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:component:custom.widget.Qualtrics-en-1743510247482":{"__typename":"CachedAsset","id":"component:custom.widget.Qualtrics-en-1743510247482","value":{"component":{"id":"custom.widget.Qualtrics","template":{"id":"Qualtrics","markupLanguage":"HANDLEBARS","style":null,"texts":null,"defaults":{"config":{"applicablePages":[],"description":"Qualtrics widget","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Qualtrics","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"Qualtrics widget","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:text:en_US-components/community/Breadcrumb-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/community/Breadcrumb-1744039689642","value":{"navLabel":"Breadcrumbs","dropdown":"Additional parent page navigation"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBanner-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBanner-1744039689642","value":{"messageMarkedAsSpam":"This post has been marked as spam","messageMarkedAsSpam@board:TKB":"This article has been marked as spam","messageMarkedAsSpam@board:BLOG":"This post has been marked as spam","messageMarkedAsSpam@board:FORUM":"This discussion has been marked as spam","messageMarkedAsSpam@board:OCCASION":"This event has been marked as spam","messageMarkedAsSpam@board:IDEA":"This idea has been marked as spam","manageSpam":"Manage Spam","messageMarkedAsAbuse":"This post has been marked as abuse","messageMarkedAsAbuse@board:TKB":"This article has been marked as abuse","messageMarkedAsAbuse@board:BLOG":"This post has been marked as abuse","messageMarkedAsAbuse@board:FORUM":"This discussion has been marked as abuse","messageMarkedAsAbuse@board:OCCASION":"This event has been marked as abuse","messageMarkedAsAbuse@board:IDEA":"This idea has been marked as abuse","preModCommentAuthorText":"This comment will be published as soon as it is approved","preModCommentModeratorText":"This comment is awaiting moderation","messageMarkedAsOther":"This post has been rejected due to other reasons","messageMarkedAsOther@board:TKB":"This article has been rejected due to other reasons","messageMarkedAsOther@board:BLOG":"This post has been rejected due to other reasons","messageMarkedAsOther@board:FORUM":"This discussion has been rejected due to other reasons","messageMarkedAsOther@board:OCCASION":"This event has been rejected due to other reasons","messageMarkedAsOther@board:IDEA":"This idea has been rejected due to other reasons","messageArchived":"This post was archived on {date}","relatedUrl":"View Related Content","relatedContentText":"Showing related content","archivedContentLink":"View Archived Content"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeActionButtonWidget-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeActionButtonWidget-1744039689642","value":{"defaultActionButtonTitle":"Start a Conversation","actionButton.grouphub.startDiscussion":"Start a Discussion","actionButton.title@board:FORUM":"Start a Discussion","actionButton.title@board:BLOG":"Create a Blog Post","actionButton.title@board:TKB":"Create an Article","actionButton.title@board:OCCASION":"Create an Event","actionButton.title@board:IDEA":"Suggest an Idea","joinGroupHub":"Join Group","join.successHeader":"Welcome","join.successMessage":"You are now a member of this group and are subscribed to updates.","errorMessage":"An unidentified problem occurred during the action you took. Please try again later.","errorHeader":"Error - Action Failed"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeInformationWidget-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeInformationWidget-1744039689642","value":{"WidgetTitle":"About {title}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/RelatedContentWidget-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/messages/RelatedContentWidget-1744039689642","value":{"title":"Related Content","emptyDescription":"No content to show"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageListForNodeByRecentActivityWidget-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageListForNodeByRecentActivityWidget-1744039689642","value":{"title@userScope:other":"Recent Content","title@userScope:self":"Contributions","title@board:FORUM@userScope:other":"Recent Discussions","title@board:BLOG@userScope:other":"Recent Blogs","emptyDescription":"No content to show","MessageListForNodeByRecentActivityWidgetEditor.nodeScope.label":"Scope","title@instance:1718368859225":"Latest Ideas","title@instance:1722595940498":"Recent Content","title@instance:1722595986884":"Recent Content","title@instance:GhAQBO":"Recent Content","title@instance:bjQalH":"Recent Content","title@instance:1744039663160":"Recent Ideas","title@instance:1728316868378":"Posts & Replies"},"localOverride":false},"Idea:board:101002013":{"__typename":"Idea","id":"board:101002013","boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"ideaPolicies":{"__typename":"IdeaPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:101004000":{"__typename":"Category","id":"category:101004000","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:101003016":{"__typename":"Forum","id":"board:101003016","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:101000041":{"__typename":"Category","id":"category:101000041","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"entityType":"CATEGORY","displayId":"101000041","nodeType":"category","depth":3,"title":"Developer & API","shortTitle":"Developers & API"},"Category:category:101007":{"__typename":"Category","id":"category:101007","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:101007C1":{"__typename":"Forum","id":"board:101007C1","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:101001013":{"__typename":"Forum","id":"board:101001013","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"entityType":"FORUM","displayId":"101001013","nodeType":"board","depth":3,"conversationStyle":"FORUM","title":"Delete, edit, and organize","shortTitle":"Delete, edit, and organize","parent":{"__ref":"Category:category:101001000"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":null,"description":"Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/"},"Forum:board:101001014":{"__typename":"Forum","id":"board:101001014","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"entityType":"FORUM","displayId":"101001014","nodeType":"board","depth":3,"conversationStyle":"FORUM","title":"Create, upload, and share","shortTitle":"Create, upload, and share","parent":{"__ref":"Category:category:101001000"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":null,"description":"Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/"},"Forum:board:101001015":{"__typename":"Forum","id":"board:101001015","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"entityType":"FORUM","displayId":"101001015","nodeType":"board","depth":3,"conversationStyle":"FORUM","title":"Storage Space","shortTitle":"Storage Space","parent":{"__ref":"Category:category:101001000"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":null,"description":"Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/"},"Forum:board:101001016":{"__typename":"Forum","id":"board:101001016","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:101001017":{"__typename":"Forum","id":"board:101001017","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:101001018":{"__typename":"Forum","id":"board:101001018","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:101001019":{"__typename":"Forum","id":"board:101001019","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"entityType":"FORUM","displayId":"101001019","nodeType":"board","depth":3,"conversationStyle":"FORUM","title":"Settings and Preferences","shortTitle":"Settings and Preferences","parent":{"__ref":"Category:category:101001000"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":null,"description":"The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.","eventPath":"category:101001000/category:English/community:mxpez29397board:101001019/"},"Forum:board:101001020":{"__typename":"Forum","id":"board:101001020","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"GroupHub:grouphub:Photography":{"__typename":"GroupHub","id":"grouphub:Photography","grouphubPolicies":{"__typename":"GroupHubPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"GroupHub:grouphub:Music":{"__typename":"GroupHub","id":"grouphub:Music","grouphubPolicies":{"__typename":"GroupHubPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:101010":{"__typename":"Category","id":"category:101010","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"GroupHub:grouphub:1007":{"__typename":"GroupHub","id":"grouphub:1007","grouphubPolicies":{"__typename":"GroupHubPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"GroupHub:grouphub:1010":{"__typename":"GroupHub","id":"grouphub:1010","grouphubPolicies":{"__typename":"GroupHubPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"GroupHub:grouphub:1009":{"__typename":"GroupHub","id":"grouphub:1009","grouphubPolicies":{"__typename":"GroupHubPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"GroupHub:grouphub:1012":{"__typename":"GroupHub","id":"grouphub:1012","grouphubPolicies":{"__typename":"GroupHubPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Conversation:conversation:830115":{"__typename":"Conversation","id":"conversation:830115","topic":{"__typename":"ForumTopicMessage","uid":830115},"lastPostingActivityTime":"2025-04-11T16:42:20.465-07:00","solved":false},"ForumTopicMessage:message:830115":{"__typename":"ForumTopicMessage","subject":"My .gif files are uploading as images.","conversation":{"__ref":"Conversation:conversation:830115"},"id":"message:830115","revisionNum":2,"uid":830115,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__typename":"User","uid":1910862,"login":"paigearnold","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":23},"postTime":"2025-04-11T15:00:52.749-07:00","lastPublishTime":"2025-04-11T15:36:07.560-07:00","readOnly":false},"Conversation:conversation:830009":{"__typename":"Conversation","id":"conversation:830009","topic":{"__typename":"ForumTopicMessage","uid":830009},"lastPostingActivityTime":"2025-04-11T00:04:53.152-07:00","solved":false},"ForumTopicMessage:message:830009":{"__typename":"ForumTopicMessage","subject":"Better user experience for previewing shared videos","conversation":{"__ref":"Conversation:conversation:830009"},"id":"message:830009","revisionNum":2,"uid":830009,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__typename":"User","uid":293975,"login":"Jim W.46","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":18},"postTime":"2025-04-10T22:19:49.906-07:00","lastPublishTime":"2025-04-11T00:04:53.152-07:00","readOnly":false},"Conversation:conversation:829700":{"__typename":"Conversation","id":"conversation:829700","topic":{"__typename":"ForumTopicMessage","uid":829700},"lastPostingActivityTime":"2025-04-09T15:43:09.939-07:00","solved":false},"ForumTopicMessage:message:829700":{"__typename":"ForumTopicMessage","subject":"Downloading files from Dropbox via Safari","conversation":{"__ref":"Conversation:conversation:829700"},"id":"message:829700","revisionNum":1,"uid":829700,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__typename":"User","uid":1910544,"login":"Tony Heather","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":64},"postTime":"2025-04-09T06:16:58.299-07:00","lastPublishTime":"2025-04-09T06:16:58.299-07:00","readOnly":false},"Conversation:conversation:829660":{"__typename":"Conversation","id":"conversation:829660","topic":{"__typename":"ForumTopicMessage","uid":829660},"lastPostingActivityTime":"2025-04-09T16:35:55.814-07:00","solved":false},"ForumTopicMessage:message:829660":{"__typename":"ForumTopicMessage","subject":"Not overwriting files anymore","conversation":{"__ref":"Conversation:conversation:829660"},"id":"message:829660","revisionNum":1,"uid":829660,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__typename":"User","uid":1910520,"login":"Steve_H","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":33},"postTime":"2025-04-09T03:40:21.817-07:00","lastPublishTime":"2025-04-09T03:40:21.817-07:00","readOnly":false},"Conversation:conversation:829599":{"__typename":"Conversation","id":"conversation:829599","topic":{"__typename":"ForumTopicMessage","uid":829599},"lastPostingActivityTime":"2025-04-09T07:28:52.087-07:00","solved":false},"ForumTopicMessage:message:829599":{"__typename":"ForumTopicMessage","subject":"Image previews in Explorer only showing the compressed preview for local files on Windows","conversation":{"__ref":"Conversation:conversation:829599"},"id":"message:829599","revisionNum":2,"uid":829599,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__typename":"User","uid":1910435,"login":"BeauDanger666","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":81},"postTime":"2025-04-08T14:02:51.038-07:00","lastPublishTime":"2025-04-08T14:16:44.853-07:00","readOnly":false},"Rank:rank:47":{"__typename":"Rank","id":"rank:47","position":30,"name":"New member | Level 2","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1852426":{"__typename":"User","id":"user:1852426","uid":1852426,"login":"646","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-07-03T11:35:19.985-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"messagesCount":2,"kudosGivenCount":1,"kudosReceivedCount":2,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1852426"},"ForumTopicMessage:message:781012":{"__typename":"ForumTopicMessage","uid":781012,"subject":"Selective sync of individual documents","id":"message:781012","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:1852426"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001019"},"conversation":{"__ref":"Conversation:conversation:781012"},"moderationData":{"__ref":"ModerationData:moderation_data:781012"},"postTime":"2024-07-03T11:51:43.696-07:00","lastPublishTime":"2024-07-03T11:51:43.696-07:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":949},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:101001000/category:English/community:mxpez29397board:101001019/message:781012"},"Conversation:conversation:781012":{"__typename":"Conversation","id":"conversation:781012","solved":true,"topic":{"__ref":"ForumTopicMessage:message:781012"},"lastPostingActivityTime":"2024-07-03T12:41:56.068-07:00","lastPostTime":"2024-07-03T12:41:56.068-07:00"},"ModerationData:moderation_data:781012":{"__typename":"ModerationData","id":"moderation_data:781012","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:781012":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:781012","relatedMessage":{"__ref":"ForumTopicMessage:message:781012"}},"Rank:rank:46":{"__typename":"Rank","id":"rank:46","position":29,"name":"Explorer | Level 3","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1838313":{"__typename":"User","id":"user:1838313","uid":1838313,"login":"cttwbg24","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-05-18T19:38:28.915-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"messagesCount":3,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1838313"},"ForumTopicMessage:message:771615":{"__typename":"ForumTopicMessage","uid":771615,"subject":"Moved Dropbox folder from C: user/document folder to E: drive issue","id":"message:771615","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:1838313"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001015"},"conversation":{"__ref":"Conversation:conversation:771615"},"moderationData":{"__ref":"ModerationData:moderation_data:771615"},"postTime":"2024-05-18T19:47:37.662-07:00","lastPublishTime":"2024-05-18T19:47:37.662-07:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":2031},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:771615"},"Conversation:conversation:771615":{"__typename":"Conversation","id":"conversation:771615","solved":true,"topic":{"__ref":"ForumTopicMessage:message:771615"},"lastPostingActivityTime":"2024-05-19T19:38:55.476-07:00","lastPostTime":"2024-05-19T19:38:55.476-07:00"},"ModerationData:moderation_data:771615":{"__typename":"ModerationData","id":"moderation_data:771615","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:771615":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:771615","relatedMessage":{"__ref":"ForumTopicMessage:message:771615"}},"Rank:rank:45":{"__typename":"Rank","id":"rank:45","position":28,"name":"Explorer | Level 4","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1742178":{"__typename":"User","id":"user:1742178","uid":1742178,"login":"Ayush Khakharia","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-09-04T08:17:43.271-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"messagesCount":3,"kudosGivenCount":2,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1742178"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bi0xNDMtUnVwd2g3\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bi0xNDMtUnVwd2g3","mimeType":"image/svg+xml"},"Forum:board:101000042":{"__typename":"Forum","id":"board:101000042","entityType":"FORUM","displayId":"101000042","nodeType":"board","depth":4,"conversationStyle":"FORUM","title":"Discuss Dropbox Developer & API","shortTitle":"Discuss Dropbox Developer & API","parent":{"__ref":"Category:category:101000041"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bi0xNDMtUnVwd2g3\"}"},"description":"Make connections with other developers","eventPath":"category:101000041/category:101007/category:English/community:mxpez29397board:101000042/"},"ForumTopicMessage:message:711381":{"__typename":"ForumTopicMessage","uid":711381,"subject":"Embedding Pptx document with Dropbox Embedder loads a single page of Pptx document.","id":"message:711381","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:1742178"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101000042"},"conversation":{"__ref":"Conversation:conversation:711381"},"moderationData":{"__ref":"ModerationData:moderation_data:711381"},"postTime":"2023-09-04T08:27:50.938-07:00","lastPublishTime":"2023-09-04T08:27:50.938-07:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":871},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:101000041/category:101007/category:English/community:mxpez29397board:101000042/message:711381"},"Conversation:conversation:711381":{"__typename":"Conversation","id":"conversation:711381","solved":true,"topic":{"__ref":"ForumTopicMessage:message:711381"},"lastPostingActivityTime":"2023-09-05T08:49:08.311-07:00","lastPostTime":"2023-09-05T08:49:08.311-07:00"},"ModerationData:moderation_data:711381":{"__typename":"ModerationData","id":"moderation_data:711381","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:711381":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:711381","relatedMessage":{"__ref":"ForumTopicMessage:message:711381"}},"User:user:1589235":{"__typename":"User","id":"user:1589235","uid":1589235,"login":"davidbsp","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-11-06T17:11:24.375-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:44"},"messagesCount":3,"kudosGivenCount":2,"kudosReceivedCount":1,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":1,"entityType":"USER","eventPath":"community:mxpez29397/user:1589235"},"ForumTopicMessage:message:726492":{"__typename":"ForumTopicMessage","uid":726492,"subject":"Scanned Document as PDF just does not upload on Android App (Samsung smartphone)","id":"message:726492","revisionNum":3,"repliesCount":8,"author":{"__ref":"User:user:1589235"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:726492"},"moderationData":{"__ref":"ModerationData:moderation_data:726492"},"postTime":"2023-11-02T10:04:13.983-07:00","lastPublishTime":"2023-11-02T10:51:14.430-07:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":13386},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:726492"},"Conversation:conversation:726492":{"__typename":"Conversation","id":"conversation:726492","solved":true,"topic":{"__ref":"ForumTopicMessage:message:726492"},"lastPostingActivityTime":"2023-11-03T05:31:17.952-07:00","lastPostTime":"2023-11-03T05:31:17.952-07:00"},"ModerationData:moderation_data:726492":{"__typename":"ModerationData","id":"moderation_data:726492","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:726492":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:726492","relatedMessage":{"__ref":"ForumTopicMessage:message:726492"}},"User:user:1576881":{"__typename":"User","id":"user:1576881","uid":1576881,"login":"Kallisti05","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-09-24T02:53:21.051-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"messagesCount":10,"kudosGivenCount":1,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:mxpez29397/user:1576881"},"ForumTopicMessage:message:731672":{"__typename":"ForumTopicMessage","uid":731672,"subject":"Unable to disconnect Mac Desktop & Documents from Dropbox.","id":"message:731672","revisionNum":2,"repliesCount":2,"author":{"__ref":"User:user:1576881"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001013"},"conversation":{"__ref":"Conversation:conversation:731672"},"moderationData":{"__ref":"ModerationData:moderation_data:731672"},"postTime":"2023-11-22T03:03:38.935-08:00","lastPublishTime":"2023-11-22T04:41:26.029-08:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":747},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:731672"},"Conversation:conversation:731672":{"__typename":"Conversation","id":"conversation:731672","solved":true,"topic":{"__ref":"ForumTopicMessage:message:731672"},"lastPostingActivityTime":"2023-11-23T08:41:59.872-08:00","lastPostTime":"2023-11-23T08:41:59.872-08:00"},"ModerationData:moderation_data:731672":{"__typename":"ModerationData","id":"moderation_data:731672","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:731672":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:731672","relatedMessage":{"__ref":"ForumTopicMessage:message:731672"}},"QueryVariables:TopicReplyList:message:651514:2":{"__typename":"QueryVariables","id":"TopicReplyList:message:651514:2","value":{"id":"message:651514","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":true,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-components/community/Navbar-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1744039689642","value":{"1007":"Business Team Members","101007":"Discover","101010":"Groups","101000041":"Developer & API","101001000":"Help","101001012":"View, download, and export","101001013":"Delete, edit, and organize","101001014":"Create, upload, and share","101001015":"Storage Space","101001016":"Apps and Installations","101001017":"Integrations","101001018":"Plans and Subscriptions","101001019":"Settings and Preferences","101001020":"Security and Permissions","101002013":"Ideas","101003016":"Desktop client builds","102001000":"Poser une question","community":"Community Home","inbox":"Inbox","manageContent":"Manage Content","tos":"Terms of Service","forgotPassword":"Forgot Password","themeEditor":"Theme Editor","edit":"Edit Navigation Bar","skipContent":"Skip to content","migrated-link-9":"日本語","external-1":"Languages","german":"Deutsch","102009-g1":"Nouvel utilisateur","migrated-link-7":"Español","migrated-link-8":"Português","1007-link":"Business Team Members","Common_vyFqRl-107009-g1-link":"始める","migrated-link-1":"Discover","migrated-link-2":"Ideas","migrated-link-0":"Help","migrated-link-5":"Français","migrated-link-6":"Deutsch","dropbox-ai":"Dropbox AI","migrated-link-3":"Groups","migrated-link-4":"🌎","photographers":"Photographers","group-hub-test":"Group Hub Test","1010-link":"Dropbox for Beginners","japanese":"日本語","Common_sMrFGY-104009-g1-link":"Primeros pasos","english":"English","multiple-sections-group":"Multiple Sections Group","french":"Français","music-link":"Musicians","plans-and-subscriptions":"Plans and Subscriptions","tips-and-tricks":"Tips & Tricks","dropbox-dash-link":"Dropbox Dash","dropboxfor-mac-o-s12-link":"Dropbox for macOS","Common_iAojxi-german-link":"Deutsche Community","delete-edit-organize":"Delete, edit, and organize","mxpez29397":"Languages","secret-hidden-group":"Secret Hidden Group","external":"↗ Learn","view-download-and-export":"View, download, and export","integrations":"Integrations","Common_iAojxi-103001000-link":"Eine Frage stellen","Common_sMrFGY-spanish-link":"Comunidad española","security-and-permissions-1":"Settings and Preferences","1012-link":"Dropbox/Microsoft Co-Authoring Beta","musicians":"Musicians","security-and-permissions":"Security and Permissions","do-more-with-dropbox":"Do more with Dropbox","1009-link":"Dropbox Replay","create-upload-share":"Create, upload, and share","Common_vyFqRl-japanese-link":"日本人コミュニティ","Common_eXiQWm-105009-g1-link":"Introdução","migrated-link-12":"↗ Help Center","developer-and-api":"Developer & API","migrated-link-13":"↗ Contact Support","Common_tzjwoh-102009-g1-link":"Nouvel utilisateur","closed-group-test":"Closed Group Test","Common_vyFqRl-107001000-link":"質問する","closed-gourp":"Closed Group","dropbox-dash-beta":"Dropbox Dash Beta","portuguese":"Português","storage-space":"Storage Space","spanish":"Español","Common_eXiQWm-portuguese-link":"Comunidade Portuguesa","test-open-group":"Open Group","apps-and-installations":"Apps and Installations","migrated-link-10":"About the Community","test-group":"Test Group","dropboxfor-mac-o-s12":"Dropbox for MacOS","migrated-link-11":"↗ Dropbox","Common_tzjwoh-102001000-link":"Poser une question","Common_iAojxi-103009-g1-link":"Erste Schritte","Common_tzjwoh-french-link":"Communauté française","intl":"Languages","desktop-client-builds":"Desktop client builds","dropbox-for-macos":"Dropbox for macOS","photography-link":"Photographers","Common_eXiQWm-105001000-link":"Faça uma pergunta","super-user-link":"Super User","Common_sMrFGY-104001000-link":"Haz una pregunta","101007-c1":"Tips & tricks"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarHamburgerDropdown-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarHamburgerDropdown-1744039689642","value":{"hamburgerLabel":"Side Menu"},"localOverride":false},"CachedAsset:text:en_US-components/community/BrandLogo-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/community/BrandLogo-1744039689642","value":{"logoAlt":"Khoros","themeLogoAlt":"Brand Logo"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarTextLinks-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarTextLinks-1744039689642","value":{"more":"More"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/languages/UseLanguageText-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/languages/UseLanguageText-1744039689642","value":{"UseLanguageText.language.ar-AE.label":"Arabic","UseLanguageText.language.bg-BG.label":"Bulgarian","UseLanguageText.language.ca-AD.label":"Catalan","UseLanguageText.language.cs-CZ.label":"Czech","UseLanguageText.language.da-DK.label":"Danish","UseLanguageText.language.de-DE.label":"German","UseLanguageText.language.el-GR.label":"Greek","UseLanguageText.language.en-GB.label":"English (UK)","UseLanguageText.language.en-US.label":"English (US)","UseLanguageText.language.es-ES.label":"Spanish","UseLanguageText.language.es-MX.label":"Spanish (Mexican)","UseLanguageText.language.et-EE.label":"Estonian","UseLanguageText.language.fa-IR.label":"Persian (Farsi)","UseLanguageText.language.fi-FI.label":"Finnish","UseLanguageText.language.fr-FR.label":"French","UseLanguageText.language.he-IL.label":"Hebrew (modern)","UseLanguageText.language.hr-HR.label":"Croatian","UseLanguageText.language.hu-HU.label":"Hungarian","UseLanguageText.language.in-ID.label":"Indonesian","UseLanguageText.language.it-IT.label":"Italian","UseLanguageText.language.ja-JP.label":"Japanese","UseLanguageText.language.ko-KR.label":"Korean","UseLanguageText.language.lt-LT.label":"Lithuanian","UseLanguageText.language.lv-LV.label":"Latvian","UseLanguageText.language.ms-MY.label":"Malay","UseLanguageText.language.nl-NL.label":"Dutch","UseLanguageText.language.no-NO.label":"Norwegian","UseLanguageText.language.pl-PL.label":"Polish","UseLanguageText.language.pt-BR.label":"Portuguese (Brazilian)","UseLanguageText.language.pt-PT.label":"Portuguese","UseLanguageText.language.ro-RO.label":"Romanian","UseLanguageText.language.ru-RU.label":"Russian","UseLanguageText.language.sk-SK.label":"Slovak","UseLanguageText.language.sq-AL.label":"Albanian","UseLanguageText.language.sv-SE.label":"Swedish","UseLanguageText.language.th-TH.label":"Thai","UseLanguageText.language.tr-TR.label":"Turkish","UseLanguageText.language.uk-UA.label":"Ukrainian","UseLanguageText.language.vi-VN.label":"Vietnamese","UseLanguageText.language.zh-CN.label":"Chinese (Simplified)","UseLanguageText.language.zh-TW.label":"Chinese (Traditional)"},"localOverride":false},"CachedAsset:text:en_US-components/languages/LanguagePicker-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/languages/LanguagePicker-1744039689642","value":{"dropdown.title":"Language selector","selected.language":"Currently selected language","toast.successMessage":"Go to the {newLanguage} community Switch back to {oldLanguage}","toast.successTitle":"Language Changed to {language}","toast.failureTitle":"Error - Action Failed","toast.failureMessage":"An unidentified problem occurred during the action you took. Please try again later."},"localOverride":false},"CachedAsset:text:en_US-components/search/SpotlightSearchIcon-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/search/SpotlightSearchIcon-1744039689642","value":{"search":"Search"},"localOverride":false},"CachedAsset:text:en_US-components/authentication/AuthenticationLink-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/authentication/AuthenticationLink-1744039689642","value":{"title.login":"Log in","title.registration":"Sign up","title.forgotPassword":"Forgot Password","title.multiAuthLogin":"Log in"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeLink-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeLink-1744039689642","value":{"place":"Place {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewStandard-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewStandard-1744039689642","value":{"anonymous":"Anonymous","author":"{messageAuthorLogin}","authorBy":"{messageAuthorLogin}","board":"{messageBoardTitle}","replyToUser":" to {parentAuthor}","showMoreReplies":"Show More","replyText":"Reply","repliesText":"Replies","markedAsSolved":"Marked as Solved","movedMessagePlaceholder.BLOG":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.TKB":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.FORUM":"{count, plural, =0 {This reply has been} other {These replies have been} }","movedMessagePlaceholder.IDEA":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.OCCASION":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholderUrlText":"moved.","messageStatus":"Status: ","statusChanged":"Status changed: {previousStatus} to {currentStatus}","statusAdded":"Status added: {status}","statusRemoved":"Status removed: {status}","labelExpand":"expand replies","labelCollapse":"collapse replies","unhelpfulReason.reason1":"Content is outdated","unhelpfulReason.reason2":"Article is missing information","unhelpfulReason.reason3":"Content is for a different Product","unhelpfulReason.reason4":"Doesn't match what I was searching for"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1744039689642","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyCallToAction-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyCallToAction-1744039689642","value":{"leaveReply":"Leave a reply...","leaveReply@board:BLOG@message:root":"Leave a comment...","leaveReply@board:TKB@message:root":"Leave a comment...","leaveReply@board:IDEA@message:root":"Leave a comment...","leaveReply@board:OCCASION@message:root":"Leave a comment...","repliesTurnedOff.FORUM":"Replies are turned off for this topic","repliesTurnedOff.BLOG":"Comments are turned off for this topic","repliesTurnedOff.TKB":"Comments are turned off for this topic","repliesTurnedOff.IDEA":"Comments are turned off for this topic","repliesTurnedOff.OCCASION":"Comments are turned off for this topic","infoText":"Stop poking me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1744039689642","value":{"title":"Query Handler"},"localOverride":false},"Category:category:German":{"__typename":"Category","id":"category:German","displayId":"German"},"Category:category:Portuguese":{"__typename":"Category","id":"category:Portuguese","displayId":"Portuguese"},"Category:category:Spanish":{"__typename":"Category","id":"category:Spanish","displayId":"Spanish"},"Category:category:French":{"__typename":"Category","id":"category:French","displayId":"French"},"Category:category:Japanese":{"__typename":"Category","id":"category:Japanese","displayId":"Japanese"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"User:user:1148275":{"__typename":"User","id":"user:1148275","uid":1148275,"login":"Megan","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-05-22T13:20:35.546-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xMTQ4Mjc1LTI1ODQ5aURDMDdCRUZFNTNCQTg3OTY"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:1148275"},"ModerationData:moderation_data:651572":{"__typename":"ModerationData","id":"moderation_data:651572","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:651572":{"__typename":"AcceptedSolutionMessage","uid":651572,"id":"message:651572","revisionNum":2,"author":{"__ref":"User:user:1148275"},"readOnly":false,"repliesCount":6,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumTopicMessage:message:651514"},"conversation":{"__ref":"Conversation:conversation:651514"},"subject":"Re: Cannot Open Word Documents in Dropbox","moderationData":{"__ref":"ModerationData:moderation_data:651572"},"body":"

Hi HouseBlend, let's jump right into this! 

 

How are you trying to open these online-only files? Are you double clicking on them, or right-clicking the file or folder and selecting Make available offline and then trying to open them?

 

Feel free to also send me a screenshot of the error you mentioned above. 

 

Keep me posted!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":1,"postTime":"2023-01-16T22:30:49.479-08:00","lastPublishTime":"2023-01-16T22:31:36.699-08:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":11515},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:651514/message:651572","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDY1MTU4NCw2NTE1ODQ","node":{"__ref":"ForumReplyMessage:message:651584"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDY1MTU4NCw3NTUxMjg","node":{"__ref":"ForumReplyMessage:message:755128"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"588","rawBody":"

Hi , let's jump right into this! 

 

How are you trying to open these online-only files? Are you double clicking on them, or right-clicking the file or folder and selecting Make available offline and then trying to open them?

 

Feel free to also send me a screenshot of the error you mentioned above. 

 

Keep me posted!

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:651572_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:651584":{"__typename":"ModerationData","id":"moderation_data:651584","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:651584":{"__typename":"ForumReplyMessage","uid":651584,"id":"message:651584","revisionNum":1,"author":{"__ref":"User:user:1606901"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"AcceptedSolutionMessage:message:651572"},"conversation":{"__ref":"Conversation:conversation:651514"},"subject":"Re: Cannot Open Word Documents in Dropbox","moderationData":{"__ref":"ModerationData:moderation_data:651584"},"body":"

Mega, thanks so much for your reply!  Here is a screenshot of the error message:

 

In the past, I have ALWAYS simply double clicked the Word file to open it in Dropbox.  That is when I now get the error message.  At your suggestion, I tried \"Make Available Offline.\"   That alone did not open the Word document, but after doing that I was able to double click and open the Word document!  Thank you!  I previously never had to take the step of clicking \"Make Available Offline.\"   Previously i could simply double click the documet and it would open .  This seems like a more tortuous path to take to access the document, but if that is what it now required then I'll do it! 

 

It appears that the documents that I open this way remain available offline unless i take the extra step to convert it back to Available Online.   Again, this seems like a tortuous path, but since I need to save space on my Surface Pro's hard drive it seems like a necessary extra step.     

 

Finally, after all my whining about torturous paths and extra steps, I have a very dim memory of POSSIBLY changing the Dropbox folders on my Surface Pro from \"Available Offline\" to \"Online Only,\" again to save hard disc space.   That might explain why I must now take these extra steps that I'm describing?   

 

Thank you once again for your assistance!  I deeply appreciate it!  I welcome any further comments you might have about what I have written.

My best to you.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2023-01-16T23:35:49.449-08:00","lastPublishTime":"2023-01-16T23:35:49.449-08:00","metrics":{"__typename":"MessageMetrics","views":10874},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:651514/message:651584","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDY1MTYzOCw2NTE2Mzg","node":{"__ref":"ForumReplyMessage:message:651638"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"2110","rawBody":"

Mega, thanks so much for your reply!  Here is a screenshot of the error message:

 

In the past, I have ALWAYS simply double clicked the Word file to open it in Dropbox.  That is when I now get the error message.  At your suggestion, I tried \"Make Available Offline.\"   That alone did not open the Word document, but after doing that I was able to double click and open the Word document!  Thank you!  I previously never had to take the step of clicking \"Make Available Offline.\"   Previously i could simply double click the documet and it would open .  This seems like a more tortuous path to take to access the document, but if that is what it now required then I'll do it! 

 

It appears that the documents that I open this way remain available offline unless i take the extra step to convert it back to Available Online.   Again, this seems like a tortuous path, but since I need to save space on my Surface Pro's hard drive it seems like a necessary extra step.     

 

Finally, after all my whining about torturous paths and extra steps, I have a very dim memory of POSSIBLY changing the Dropbox folders on my Surface Pro from \"Available Offline\" to \"Online Only,\" again to save hard disc space.   That might explain why I must now take these extra steps that I'm describing?   

 

Thank you once again for your assistance!  I deeply appreciate it!  I welcome any further comments you might have about what I have written.

My best to you.

","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS02NTE1ODQtMzQ0NjJpQTc3RjI3QjhGREY2Nzk1Nw?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:651584_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:651638":{"__typename":"ModerationData","id":"moderation_data:651638","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:651638":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1148275"},"id":"message:651638","revisionNum":1,"uid":651638,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:651584"},"conversation":{"__ref":"Conversation:conversation:651514"},"subject":"Re: Cannot Open Word Documents in Dropbox","moderationData":{"__ref":"ModerationData:moderation_data:651638"},"body":"

Hi HouseBlend, awesome, I am glad this workaround works for now! 

\n

 

\n

Keep in mind that Dropbox engineers are aware of the problem you mentioned, and are working on a solution. Sorry for any inconvenience this is causing. I'll update you shortly on this issue.

\n

 

\n

Thanks!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":1,"repliesCount":0,"postTime":"2023-01-17T03:52:36.533-08:00","lastPublishTime":"2023-01-17T03:52:36.533-08:00","metrics":{"__typename":"MessageMetrics","views":11046},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:651514/message:651638","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"510","rawBody":"

Hi , awesome, I am glad this workaround works for now! 

\n

 

\n

Keep in mind that Dropbox engineers are aware of the problem you mentioned, and are working on a solution. Sorry for any inconvenience this is causing. I'll update you shortly on this issue.

\n

 

\n

Thanks!

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:651638_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:1810700":{"__typename":"User","id":"user:1810700","uid":1810700,"login":"Shdhin","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-03-05T11:03:23.707-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"entityType":"USER","eventPath":"community:mxpez29397/user:1810700"},"ModerationData:moderation_data:755128":{"__typename":"ModerationData","id":"moderation_data:755128","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:696151":{"__typename":"User","id":"user:696151","uid":696151,"login":"Hannah","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-06T05:40:55.211-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS02OTYxNTEtMjU5NjJpMDlGNjgyRDEzNUY3MzQ1RQ"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:696151"},"ForumReplyMessage:message:755128":{"__typename":"ForumReplyMessage","uid":755128,"id":"message:755128","revisionNum":2,"author":{"__ref":"User:user:1810700"},"readOnly":false,"repliesCount":3,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"AcceptedSolutionMessage:message:651572"},"conversation":{"__ref":"Conversation:conversation:651514"},"subject":"Re: Cannot Open Word Documents in Dropbox","moderationData":{"__ref":"ModerationData:moderation_data:755128"},"body":"

[removed per the Dropbox Community Guidelines] My gmail account but canot open my dropbox. Places help me

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"107","kudosSumWeight":0,"postTime":"2024-03-05T11:09:32.810-08:00","lastPublishTime":"2024-03-05T11:11:34.185-08:00","metrics":{"__typename":"MessageMetrics","views":6934},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:651514/message:755128","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDc1NTE2OCw3NTUxNjg","node":{"__ref":"ForumReplyMessage:message:755168"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"235","rawBody":"

[removed per the Dropbox Community Guidelines] My gmail account but canot open my dropbox. Places help me

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:755128_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:755168":{"__typename":"ModerationData","id":"moderation_data:755168","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:755168":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:696151"},"id":"message:755168","revisionNum":1,"uid":755168,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:755128"},"conversation":{"__ref":"Conversation:conversation:651514"},"subject":"Re: Cannot Open Word Documents in Dropbox","moderationData":{"__ref":"ModerationData:moderation_data:755168"},"body":"

Hey Shdhin, sorry to see you're having trouble.

\n

 

\n

Can you give us some more details as to what the problem is?

\n

 

\n

Are you having trouble logging into your account, because you don't have access to the email address?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":2,"postTime":"2024-03-05T14:09:34.072-08:00","lastPublishTime":"2024-03-05T14:09:34.072-08:00","metrics":{"__typename":"MessageMetrics","views":6859},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:651514/message:755168","readOnly":false,"editFrozen":false,"body@stringLength":"610","rawBody":"

Hey , sorry to see you're having trouble.

\n

 

\n

Can you give us some more details as to what the problem is?

\n

 

\n

Are you having trouble logging into your account, because you don't have access to the email address?

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:755168_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:651514"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1744039689642","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1744039689642","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1744039689642","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1744039689642","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1744039689642","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1744039689642","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1744039689642","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1744039689642","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1744039689642","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. Please try again in a few minutes.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1744039689642","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1744039689642","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolutionList-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolutionList-1744039689642","value":{"emptyDescription":"No has been message solutions yet"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1744039689642","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1744039689642","value":{"loadMore":"Show More"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeView/NodeViewCard-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeView/NodeViewCard-1744039689642","value":{"title":"{nodeTitle} ","creationDate":"Created: {creationDate}","ownedBy":"Owned by: {owners}{text}","showOwnerListText":", and {ownersCount} more","unreadCount":"{count} unread","nodeViewDrawerBtn":"Node view drawer for {place}","drawerActionTooltip":"Show category children"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1744039689642","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"Revision:revision:755128_2":{"__typename":"Revision","id":"revision:755128_2","lastEditTime":"2024-03-05T11:11:34.185-08:00"},"Revision:revision:651638_1":{"__typename":"Revision","id":"revision:651638_1","lastEditTime":"2023-01-17T03:52:36.533-08:00"},"Revision:revision:651572_2":{"__typename":"Revision","id":"revision:651572_2","lastEditTime":"2023-01-16T22:31:36.699-08:00"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS02NTE1ODQtMzQ0NjJpQTc3RjI3QjhGREY2Nzk1Nw?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS02NTE1ODQtMzQ0NjJpQTc3RjI3QjhGREY2Nzk1Nw?revision=1","title":"HouseBlend_0-1673939806929.png","associationType":"BODY","width":2736,"height":1824,"altText":null},"Revision:revision:651584_1":{"__typename":"Revision","id":"revision:651584_1","lastEditTime":"2023-01-16T23:35:49.449-08:00"},"Revision:revision:755168_1":{"__typename":"Revision","id":"revision:755168_1","lastEditTime":"2024-03-05T14:09:34.072-08:00"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1744039689642","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1744039689642","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeAvatar-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeAvatar-1744039689642","value":{"altTitle":"Node avatar for {nodeTitle}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeDescription-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeDescription-1744039689642","value":{"description":"{description}"},"localOverride":false},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1744039689642","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1744039689642":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1744039689642","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"101001012","messageSubject":"cannot-open-word-documents-in-dropbox","messageId":"651514"},"buildId":"Btkyb7T6TeYM9D2gUmiOv","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"dropbox","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/nodes/NodeActionButtonWidget/NodeActionButtonWidget.tsx","./components/nodes/NodeInformationWidget/NodeInformationWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/messages/ThreadedReplyList/ThreadedReplyList.tsx","./components/customComponent/CustomComponentContent/HtmlContent.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewCard/NodeViewCard.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx"],"appGip":true,"scriptLoader":[]}