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BeauDanger666's avatar
BeauDanger666
New member | Level 2
13 days ago

Image previews in Explorer only showing the compressed preview for local files on Windows

Hello. Since the big Dropbox update in February 2025 I have been experiencing issues. I mainly use Dropbox in Windows file explorer, not on the Dropbox App / Site. I have Dropbox for Windows on 3 separate devices: (2) Windows 11 Laptops, and (1) Windows 10 Desktop - and I have am having the same issue on all devices. 

The main issue is image previews in the "preview pane" of the Windows file explorer. Before the update, if I had an image saved locally / set to "available offline", a full preview of the image would show up in the preview pane, just as it would if I was in a local folder on my computer, like my "Pictures" folder, or whatever. Also, images that were only in the cloud / set to "online only" would display a small compressed preview in the preview pane, which is fine. 

Since the February update, when I am in my Dropbox folder with images that have been downloaded locally, it will either only generate a small compressed preview in the preview pane, or no preview at all, and it takes a very long time for the preview to show up. However, the "online only" images are still behaving the same, showing only a small compressed preview in the preview pane, however the preview shows up faster than it does for a locally saved file... So strange. 

I do a lot of image editing and graphic design, so not being able to quickly scroll through my image folders and look at the previews puts a massive kink in my workflow. It has been driving me insane. 

It's like the Dropbox Windows app is having difficulty discerning which files are downloaded locally or just in the cloud. For some reason it is treating the downloaded files like they are still in the cloud, or even worse for some reason as sometimes a preview won't even load, compressed or otherwise. The green checkmark is there on the file, but the previews are compressed or don't show up at all. And this it not an intermittent problem, it is constant and has not gotten better since the update in February. I have been resorting to moving the images into a local folder on whichever device I am currently using so that I am able to scroll through them efficiently, and then re-upload them to the Dropbox folder when I am done working, and then download them to a local folder again on my next device. It is very annoying to do every time. There has to be a better way. 

I also checked the functionality of my OneDrive and iCloud folders in Windows, and they all show previews in the preview pane just fine, just like my local Windows folders. It is solely a Dropbox issue. 

I tried searching Reddit and could find nothing, so I started my own post on there, and there are a handful of other people that have come forward with the same problem. Someone from Dropbox commented on my Reddit post and suggested that I post on here, so here I am. 

Any help out there?? Thank you. 

7 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    13 days ago

    Hi BeauDanger666, thanks for bringing this to our attention.

    Could you try marking some of the files as online-only, and then available offline to see if this helps with the preview?

    Keep me updated with any progress.

    • BeauDanger666's avatar
      BeauDanger666
      New member | Level 2
      13 days ago

      Hi Jay. I have done this multiple times. Just tried it again for you. When the file is "online only", it will show me a small compressed preview in the Windows preview pane. When I switch it to "available offline", it either only shows the same small compressed preview, or no preview at all. When I switch them back and forth, it just does the same thing. It never shows a full-sized preview, no matter what I do. 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        13 days ago

        Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

  • eschac's avatar
    eschac
    Explorer | Level 4
    13 days ago

    I don't have a solution, but just mentioning that I've been experiencing the same issue. Several different file types no longer preview on the preview pane.

    I reached out to Dropbox support and they claimed that it's not a Dropbox issue, and that it's caused by some kind of third party software/app... however this is not true, as the issue only affects files in Dropbox folders (for example, if I move a file from my Dropbox onto my desktop, it previews just fine).

    I'm still chatting with them, but hopefully they see that more people are having this issue and fix it. It's super annoying!

  • BeauDanger666's avatar
    BeauDanger666
    New member | Level 2
    12 days ago

    Just for anyone else tuning into this thread, I did reach out to the Dropbox support team, and this was their reply: 

    "Hi Beau,
     
    Thank you for reaching out to Dropbox Support. My name is Vincent and I am more than happy to assist you.
     
    From my understanding you’ve come across an issue with file previews. 
     
    The issue you reported is something our development team is currently aware of and investigating further. The issue appears to be related to an interaction between the Sync feature and OS file explorer behavior as we attempt to sync previews of the files. We do appreciate your feedback and context on how this affects your particular use-case as we are always working on ways to improve the Dropbox application and its features.
     
    We do not have a current timeline I can provide on improvements to this behavior. I would recommend ensuring that you are consistently updating to the latest Dropbox version available to take advantage of any performance improvements as they are made available.
     
    On Windows, restarting the computer will relaunch the Windows File Explorer.
     
    If the issue does persist, as a current workaround you could preview any of the files in these folders on Dropbox.com.
     
    Thank you and please let me know if you have any other questions.
     
    Kind Regards,
    Vincent
    Dropbox Customer Support"

    So basically they are aware of the problem, but there is no timeline as to an official fix as of yet. This is very disheartening to hear. Restarting Windows does not help. Hopefully Dropbox can roll out some updates / fixes for this issue, but if the problem still persists in a few months, I may have to move my files and membership to a different service. I currently have about 2 TB of data in Dropbox, so I am loathe to make a change, but the current workflow is abhorrent for me.

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Hello. Since the big Dropbox update in February 2025 I have been experiencing issues. I mainly use Dropbox in Windows file explorer, not on the Dropbox App / Site. I have Dropbox for Windows on 3 separate devices: (2) Windows 11 Laptops, and (1) Windows 10 Desktop - and I have am having the same issue on all devices. 

\n

The main issue is image previews in the \"preview pane\" of the Windows file explorer. Before the update, if I had an image saved locally / set to \"available offline\", a full preview of the image would show up in the preview pane, just as it would if I was in a local folder on my computer, like my \"Pictures\" folder, or whatever. Also, images that were only in the cloud / set to \"online only\" would display a small compressed preview in the preview pane, which is fine. 

\n

Since the February update, when I am in my Dropbox folder with images that have been downloaded locally, it will either only generate a small compressed preview in the preview pane, or no preview at all, and it takes a very long time for the preview to show up. However, the \"online only\" images are still behaving the same, showing only a small compressed preview in the preview pane, however the preview shows up faster than it does for a locally saved file... So strange. 

\n I do a lot of image editing and graphic design, so not being able to quickly scroll through my image folders and look at the previews puts a massive kink in my workflow. It has been driving me insane. 

\n

It's like the Dropbox Windows app is having difficulty discerning which files are downloaded locally or just in the cloud. For some reason it is treating the downloaded files like they are still in the cloud, or even worse for some reason as sometimes a preview won't even load, compressed or otherwise. The green checkmark is there on the file, but the previews are compressed or don't show up at all. And this it not an intermittent problem, it is constant and has not gotten better since the update in February. I have been resorting to moving the images into a local folder on whichever device I am currently using so that I am able to scroll through them efficiently, and then re-upload them to the Dropbox folder when I am done working, and then download them to a local folder again on my next device. It is very annoying to do every time. There has to be a better way. 

\n

I also checked the functionality of my OneDrive and iCloud folders in Windows, and they all show previews in the preview pane just fine, just like my local Windows folders. It is solely a Dropbox issue. 

\n

I tried searching Reddit and could find nothing, so I started my own post on there, and there are a handful of other people that have come forward with the same problem. Someone from Dropbox commented on my Reddit post and suggested that I post on here, so here I am. 

\n

Any help out there?? Thank you. 

","body@stringLength":"2955","rawBody":"

Hello. Since the big Dropbox update in February 2025 I have been experiencing issues. I mainly use Dropbox in Windows file explorer, not on the Dropbox App / Site. I have Dropbox for Windows on 3 separate devices: (2) Windows 11 Laptops, and (1) Windows 10 Desktop - and I have am having the same issue on all devices. 

\n

The main issue is image previews in the \"preview pane\" of the Windows file explorer. Before the update, if I had an image saved locally / set to \"available offline\", a full preview of the image would show up in the preview pane, just as it would if I was in a local folder on my computer, like my \"Pictures\" folder, or whatever. Also, images that were only in the cloud / set to \"online only\" would display a small compressed preview in the preview pane, which is fine. 

\n

Since the February update, when I am in my Dropbox folder with images that have been downloaded locally, it will either only generate a small compressed preview in the preview pane, or no preview at all, and it takes a very long time for the preview to show up. However, the \"online only\" images are still behaving the same, showing only a small compressed preview in the preview pane, however the preview shows up faster than it does for a locally saved file... So strange. 

\n I do a lot of image editing and graphic design, so not being able to quickly scroll through my image folders and look at the previews puts a massive kink in my workflow. It has been driving me insane. 

\n

It's like the Dropbox Windows app is having difficulty discerning which files are downloaded locally or just in the cloud. For some reason it is treating the downloaded files like they are still in the cloud, or even worse for some reason as sometimes a preview won't even load, compressed or otherwise. The green checkmark is there on the file, but the previews are compressed or don't show up at all. And this it not an intermittent problem, it is constant and has not gotten better since the update in February. I have been resorting to moving the images into a local folder on whichever device I am currently using so that I am able to scroll through them efficiently, and then re-upload them to the Dropbox folder when I am done working, and then download them to a local folder again on my next device. It is very annoying to do every time. There has to be a better way. 

\n

I also checked the functionality of my OneDrive and iCloud folders in Windows, and they all show previews in the preview pane just fine, just like my local Windows folders. It is solely a Dropbox issue. 

\n

I tried searching Reddit and could find nothing, so I started my own post on there, and there are a handful of other people that have come forward with the same problem. Someone from Dropbox commented on my Reddit post and suggested that I post on here, so here I am. 

\n

Any help out there?? Thank you. 

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Image previews in Explorer only showing the compressed preview for local files on Windows","moderationData":{"__ref":"ModerationData:moderation_data:829602"},"body":"

Hi BeauDanger666, thanks for bringing this to our attention.

\n

Could you try marking some of the files as online-only, and then available offline to see if this helps with the preview?

\n

Keep me updated with any progress.

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Hi Jay. I have done this multiple times. Just tried it again for you. When the file is \"online only\", it will show me a small compressed preview in the Windows preview pane. When I switch it to \"available offline\", it either only shows the same small compressed preview, or no preview at all. When I switch them back and forth, it just does the same thing. It never shows a full-sized preview, no matter what I do. 

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Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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I don't have a solution, but just mentioning that I've been experiencing the same issue. Several different file types no longer preview on the preview pane.

I reached out to Dropbox support and they claimed that it's not a Dropbox issue, and that it's caused by some kind of third party software/app... however this is not true, as the issue only affects files in Dropbox folders (for example, if I move a file from my Dropbox onto my desktop, it previews just fine).

I'm still chatting with them, but hopefully they see that more people are having this issue and fix it. It's super annoying!

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Just for anyone else tuning into this thread, I did reach out to the Dropbox support team, and this was their reply: 

\"Hi Beau,
 
Thank you for reaching out to Dropbox Support. My name is Vincent and I am more than happy to assist you.
 
From my understanding you’ve come across an issue with file previews. 
 
The issue you reported is something our development team is currently aware of and investigating further. The issue appears to be related to an interaction between the Sync feature and OS file explorer behavior as we attempt to sync previews of the files. We do appreciate your feedback and context on how this affects your particular use-case as we are always working on ways to improve the Dropbox application and its features.
 
We do not have a current timeline I can provide on improvements to this behavior. I would recommend ensuring that you are consistently updating to the latest Dropbox version available to take advantage of any performance improvements as they are made available.
 
On Windows, restarting the computer will relaunch the Windows File Explorer.
 
If the issue does persist, as a current workaround you could preview any of the files in these folders on Dropbox.com.
 
Thank you and please let me know if you have any other questions.
 
Kind Regards,
Vincent
Dropbox Customer Support\"

So basically they are aware of the problem, but there is no timeline as to an official fix as of yet. This is very disheartening to hear. Restarting Windows does not help. Hopefully Dropbox can roll out some updates / fixes for this issue, but if the problem still persists in a few months, I may have to move my files and membership to a different service. I currently have about 2 TB of data in Dropbox, so I am loathe to make a change, but the current workflow is abhorrent for me.

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