Thank you! The ticket # is 17443176. I finally heard back from the rep yesterday (âJohnnyâ). He said my issue was forwarded to someone who would be able to assist me, but I didnât hear from anyone. Please help me! If Iâm not able to search for my files, this app is useless to me. Iâve enjoyed this app so much, so this problem has me very upset. Thank you in advance!
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Find help from the Dropbox Community.","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:101001000"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:English"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:101001000"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"shortTitle":"View, download, and export","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"topicsCount":2873,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-03-30T14:51:12.011-07:00"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY"},"Rank:rank:43":{"__typename":"Rank","id":"rank:43","position":26,"name":"Helpful | Level 6","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1418952":{"__typename":"User","id":"user:1418952","uid":1418952,"login":"IesKorp","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:43"},"email":"","messagesCount":4,"biography":null,"topicsCount":1,"kudosReceivedCount":3,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-03-04T07:58:41.073-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":1,"entityType":"USER","eventPath":"community:mxpez29397/user:1418952"},"ForumTopicMessage:message:501852":{"__typename":"ForumTopicMessage","uid":501852,"subject":"Problem searching for files in dropbox iOS ipad","id":"message:501852","revisionNum":3,"repliesCount":23,"author":{"__ref":"User:user:1418952"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001012"},"conversation":{"__ref":"Conversation:conversation:501852"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:501852"},"body":"
Since the last update of the app, searching for files (by name) never shows any result.
\n
Dropbox-app version 224.5 (27 feb 2021) on iPad with latest iOS (14.4).
\n
In previous versions it worked fine.
","body@stringLength":"217","rawBody":"
Since the last update of the app, searching for files (by name) never shows any result.
\n
Dropbox-app version 224.5 (27 feb 2021) on iPad with latest iOS (14.4).
Thanks for your reply. When searching i get no result, no errormessages
See the screenshots where i search for âpaksoiâ. No matches found. Buts there are several files that contains the word.
Greetings Ies Korp
","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS01MDE5NTctMjE0NTJpMzVCRkMxMEQ2RjNBMEM4OA?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS01MDE5NTctMjE0NTNpRjA1N0M5RTA1QTY3RTY3Mg?revision=1\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:501957_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:502177":{"__typename":"ModerationData","id":"moderation_data:502177","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:502177":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1063216"},"id":"message:502177","revisionNum":1,"uid":502177,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:501957"},"conversation":{"__ref":"Conversation:conversation:501852"},"subject":"Re: Problem searching for files in dropbox iOS ipad","moderationData":{"__ref":"ModerationData:moderation_data:502177"},"body":"Thanks for those screenshots IesKorp! \n \nCan you try clearing the app cache and searching again? You can do this by:\n\n
Open the Dropbox app.
\n
Tap the \"Account\" tab.
\n
Tap the gear icon in the top left corner.
\n
Choose the option \"Clear cache\".
\n\nAlso, if you haven't done so already, please restart your device to see if there is any difference in the behaviour.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":16,"postTime":"2021-03-05T07:44:52.126-08:00","lastPublishTime":"2021-03-05T07:44:52.126-08:00","metrics":{"__typename":"MessageMetrics","views":3548},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:501852/message:502177","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"603","rawBody":"Thanks for those screenshots ! \n \nCan you try clearing the app cache and searching again? You can do this by:\n\n
Open the Dropbox app.
\n
Tap the \"Account\" tab.
\n
Tap the gear icon in the top left corner.
\n
Choose the option \"Clear cache\".
\n\nAlso, if you haven't done so already, please restart your device to see if there is any difference in the behaviour.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:502177_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:417123":{"__typename":"User","id":"user:417123","uid":417123,"login":"cduemmen","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-06-14T03:31:53.245-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"entityType":"USER","eventPath":"community:mxpez29397/user:417123"},"ModerationData:moderation_data:545415":{"__typename":"ModerationData","id":"moderation_data:545415","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:364291":{"__typename":"User","id":"user:364291","uid":364291,"login":"Walter","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-02-27T06:16:58.288-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zNjQyOTEtMjM5ODhpMUE2QTdDRTAyMDcwQTY1MA"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:364291"},"ForumReplyMessage:message:545415":{"__typename":"ForumReplyMessage","uid":545415,"id":"message:545415","revisionNum":1,"author":{"__ref":"User:user:417123"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumTopicMessage:message:501852"},"conversation":{"__ref":"Conversation:conversation:501852"},"subject":"Re: Problem searching for files in dropbox iOS ipad","moderationData":{"__ref":"ModerationData:moderation_data:545415"},"body":"
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:545415_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:545427":{"__typename":"ModerationData","id":"moderation_data:545427","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:545427":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:364291"},"id":"message:545427","revisionNum":1,"uid":545427,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:545415"},"conversation":{"__ref":"Conversation:conversation:501852"},"subject":"Re: Problem searching for files in dropbox iOS ipad","moderationData":{"__ref":"ModerationData:moderation_data:545427"},"body":"Hey cduemmen, thanks for joining the discussion here and sorry to hear you're having issues with this. \n \nCould you please let me know the version of our mobile app you're using on your iPad? \n \nIf you could also include a screenshot of the issue, I'd appreciate it. ","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-09-17T00:24:58.345-07:00","lastPublishTime":"2021-09-17T00:24:58.345-07:00","metrics":{"__typename":"MessageMetrics","views":1313},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:501852/message:545427","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"481","rawBody":"Hey , thanks for joining the discussion here and sorry to hear you're having issues with this. \n \nCould you please let me know the version of our mobile app you're using on your iPad? \n \nIf you could also include a screenshot of the issue, I'd appreciate it. ","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:545427_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:604338":{"__typename":"ModerationData","id":"moderation_data:604338","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:963318":{"__typename":"User","id":"user:963318","uid":963318,"login":"amyonline15","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-02-01T01:55:15.847-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:44"},"entityType":"USER","eventPath":"community:mxpez29397/user:963318"},"ForumReplyMessage:message:604338":{"__typename":"ForumReplyMessage","uid":604338,"id":"message:604338","revisionNum":1,"author":{"__ref":"User:user:364291"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumTopicMessage:message:501852"},"conversation":{"__ref":"Conversation:conversation:501852"},"subject":"Re: Problem searching for files in dropbox iOS ipad","moderationData":{"__ref":"ModerationData:moderation_data:604338"},"body":"
Hey amyonline15, sorry to hear you're having issues with this.
\n
\n
Since you've already contacted our support team, could you share your ticket's ID so that we can locate it in our system?
Hey , sorry to hear you're having issues with this.
\n
\n
Since you've already contacted our support team, could you share your ticket's ID so that we can locate it in our system?
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:604338_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:604641":{"__typename":"ModerationData","id":"moderation_data:604641","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:604641":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:963318"},"id":"message:604641","revisionNum":2,"uid":604641,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:604338"},"conversation":{"__ref":"Conversation:conversation:501852"},"subject":"Re: Problem searching for files in dropbox iOS ipad","moderationData":{"__ref":"ModerationData:moderation_data:604641"},"body":"Thank you! The ticket # is 17443176. I finally heard back from the rep yesterday (âJohnnyâ). He said my issue was forwarded to someone who would be able to assist me, but I didnât hear from anyone. Please help me! If Iâm not able to search for my files, this app is useless to me. Iâve enjoyed this app so much, so this problem has me very upset. Thank you in advance!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-06-21T02:25:41.427-07:00","lastPublishTime":"2022-06-21T02:26:42.992-07:00","metrics":{"__typename":"MessageMetrics","views":1175},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:501852/message:604641","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"368","rawBody":"Thank you! The ticket # is 17443176. I finally heard back from the rep yesterday (âJohnnyâ). He said my issue was forwarded to someone who would be able to assist me, but I didnât hear from anyone. Please help me! If Iâm not able to search for my files, this app is useless to me. Iâve enjoyed this app so much, so this problem has me very upset. Thank you in advance!","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:604641_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:501852"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1741624997000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1741624997000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1741624997000":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1741624997000","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. 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Tried again today and guess what: it works again. On iPad and iPhone.đ€
Tried again today and guess what: it works again. On iPad and iPhone.đ€
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Dropbox Staff
Thanks for those screenshots IesKorp!
