We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

IesKorp's avatar
IesKorp
Helpful | Level 6
4 years ago

Problem searching for files in dropbox iOS ipad

Since the last update of the app, searching for files (by name) never shows any result. Dropbox-app version 224.5 (27 feb 2021) on iPad with latest iOS (14.4). In previous versions it worked fine...
Mobile
Searching
View
  • IesKorp's avatar
    IesKorp
    4 years ago

    Tried again today and guess what: it works again. On iPad and iPhone.🤔

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey amyonline15, sorry to hear you're having issues with this.

 

Since you've already contacted our support team, could you share your ticket's ID so that we can locate it in our system? 

  • amyonline15's avatar
    amyonline15
    Helpful | Level 5
    3 years ago
    Thank you! The ticket # is 17443176. I finally heard back from the rep yesterday (“Johnny”). He said my issue was forwarded to someone who would be able to assist me, but I didn’t hear from anyone. Please help me! If I’m not able to search for my files, this app is useless to me. I’ve enjoyed this app so much, so this problem has me very upset. Thank you in advance!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!