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Forum Discussion

IesKorp's avatar
IesKorp
Helpful | Level 6
4 years ago

Problem searching for files in dropbox iOS ipad

Since the last update of the app, searching for files (by name) never shows any result. Dropbox-app version 224.5 (27 feb 2021) on iPad with latest iOS (14.4). In previous versions it worked fine...
File access
Mobile
View
  • IesKorp's avatar
    IesKorp
    4 years ago

    Tried again today and guess what: it works again. On iPad and iPhone.🤔

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey amyonline15, sorry to hear you're having issues with this.

 

Since you've already contacted our support team, could you share your ticket's ID so that we can locate it in our system? 

  • amyonline15's avatar
    amyonline15
    Helpful | Level 5
    3 years ago
    Thank you! The ticket # is 17443176. I finally heard back from the rep yesterday (“Johnny”). He said my issue was forwarded to someone who would be able to assist me, but I didn’t hear from anyone. Please help me! If I’m not able to search for my files, this app is useless to me. I’ve enjoyed this app so much, so this problem has me very upset. Thank you in advance!

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