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Forum Discussion
Problem searching for files in dropbox iOS ipad
Since the last update of the app, searching for files (by name) never shows any result.
Dropbox-app version 224.5 (27 feb 2021) on iPad with latest iOS (14.4).
In previous versions it worked fine...
Tried again today and guess what: it works again. On iPad and iPhone.🤔
Daphne
Dropbox Staff
Dropbox StaffHi there IesKorp, I hope you're having a good day!
Just to make sure we're on the same page, are you getting no results at all, or perhaps getting an error?
Could you send me a screenshot of what you see when you try performing a search?
Looking forward to your reply!
Just to make sure we're on the same page, are you getting no results at all, or perhaps getting an error?
Could you send me a screenshot of what you see when you try performing a search?
Looking forward to your reply!
Hello Daphne,
Thanks for your reply. When searching i get no result, no errormessages
See the screenshots where i search for ‘paksoi’. No matches found. Buts there are several files that contains the word.
Greetings Ies Korp
- DaphneThanks for those screenshots IesKorp!
Can you try clearing the app cache and searching again? You can do this by:- Open the Dropbox app.
- Tap the "Account" tab.
- Tap the gear icon in the top left corner.
- Choose the option "Clear cache".
Hello Daphne,
I tried all that. I even deleted the app and installed it again. Still the same problem.
On my iPhone (latest iOS and app-version) i have the same problem,
I noticed that after reinstalling the app on my iPad, the first search did show the right results. A second search resulted in the same problem. Clearing the cache made no difference.
I did the same on my iPhone, buts then the first search did not give any result.
Any clue?
Tried again today and guess what: it works again. On iPad and iPhone.🤔
