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Forum Discussion

IesKorp's avatar
IesKorp
Helpful | Level 6
4 years ago

Problem searching for files in dropbox iOS ipad

Since the last update of the app, searching for files (by name) never shows any result. Dropbox-app version 224.5 (27 feb 2021) on iPad with latest iOS (14.4). In previous versions it worked fine...
File access
Mobile
View
  • IesKorp's avatar
    IesKorp
    4 years ago

    Tried again today and guess what: it works again. On iPad and iPhone.🤔

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
Hi there IesKorp, I hope you're having a good day!

Just to make sure we're on the same page, are you getting no results at all, or perhaps getting an error?

Could you send me a screenshot of what you see when you try performing a search?

Looking forward to your reply!
IesKorp's avatar
IesKorp
Helpful | Level 6
4 years ago

Hello Daphne,

 

Thanks for your reply. When searching i get no result, no errormessages

See the screenshots where i search for ‘paksoi’. No matches found. Buts there are several files that contains the word.

 

Greetings Ies Korp

 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Thanks for those screenshots IesKorp!

    Can you try clearing the app cache and searching again? You can do this by:
    1. Open the Dropbox app.
    2. Tap the "Account" tab.
    3. Tap the gear icon in the top left corner.
    4. Choose the option "Clear cache".
    Also, if you haven't done so already, please restart your device to see if there is any difference in the behaviour.
    • IesKorp's avatar
      IesKorp
      Helpful | Level 6
      4 years ago

      Hello Daphne,

      I tried all that. I even deleted the app and installed it again. Still the same problem.

      On my iPhone (latest iOS  and app-version) i have the same problem,

      I noticed that after reinstalling the app on my iPad, the first search did show the right results. A second search resulted in the same problem.  Clearing the cache made no difference.

      I did the same on my iPhone, buts then the first search did not give any result.

      Any clue?

       

      • IesKorp's avatar
        IesKorp
        Helpful | Level 6
        4 years ago

        Tried again today and guess what: it works again. On iPad and iPhone.🤔

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