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Forum Discussion
Photos in Local sync DropBox folder not showing thumbnails
I have a folder with over 20000 photos syncing locally on a Windows 11 Pro computer. When viewing the folder, the large icon view option in File Explorer is not showing the thumbnail of the photo. This used to be fine even a week ago, but now it is not.
Found an article mentioning that the Dropbox overlay icons needs to be higher priority in the registry and that has been confirmed. The Dropbox icons are the highest priority.
Setup:
Windows 11 Pro Beta 23H2 22635.2915
Dropbox Version 190.3.6210 (Claims up to date)
I also have an iMac running latest version of Ventura, but I haven't tested this on there yet.
Sometime in the last month or two, thumbnails in my Dropbox folder stopped showing up properly. This applies to File Explorer. I write a lot of tutorials and take screenshots often (mostly partial screen and rarely fullscreen). The last image I had in the folder that I know of was from the middle of August, so it broke at some point after that but unsure when.
I've searched this forum a lot about this issue and saw at least one post where Dropbox admits to this issue and claims that their research points to a third party app(s) breaking this. However, no app was mentioned for me to troubleshoot this. Before anyone replies with the "Make online only" option, yes, this does work, but that's pointless as that means when I see the image I need I have to redownload it again (breaking the thumbnail again) to use this image. Any information on possible apps causing this issue, please let me know so I can judge if those apps are worth this hassle and possibly uninstall them if no longer needed.
I have severe memory issues due to disability and can't for the life of me think of any new software I have installed recently that would cause this, I have however updated currently installed apps to new versions that potentially could cause issues. The only thing that comes to mind off hand is I use XnViewMP and have updated that a few times. I did search that app and messed with the settings for over an hour fiddling with anything and everything thumbnail related to see if it changed anything and no matter what I did (short of uninstalling it) has had no effect and thumbnails are still broken.
As I said above, this applies to File Explorer, but strangely Total Commander doesn't have this issue. (If I use the "Make online only" option, if I go to that directory in TC, it forces me to download the ENTIRE directory for offline before opening the folder.)
- The issue with thumbnails in the Dropbox folder on Windows 11 Pro Beta started occurring within the last month or two.
- Dropbox acknowledges the problem and attributes it to potential third-party apps, but the specific app causing the issue is unknown.
- Making files online only resolves the problem, but it's inconvenient as it requires redownloading images when needed.
- The user has memory issues and hasn't installed new software but has updated existing apps, including XnViewMP.
- Strangely, Total Commander doesn't exhibit the thumbnail issue, providing a workaround for accessing files without re-downloading them.
