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Trillman88's avatar
Trillman88
New member | Level 2
5 years ago

OOPS something WENT WRONG W/ Opening files

I am having a major issue every day opening my files in dropbox.

 

When I am in dropbox online, I click on the 3 dots to open file it appears to load for a while and then gives me an error message saying something went wrong"

 

Please HELP because it is happing more and more each day!

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  • Lusil's avatar
    Lusil
    5 years ago

    Does this happen on other browsers as well? 

     

    What about through an incognito window?

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi Trillman88, let's see what we can find. 

     

    You mention that you click on the three dots to open the file. 

     

    Does the file not preview when you click on it directly? 

     

    A screenshot of the error message would also be very helpful. 

     

    Thanks!

    • Trillman88's avatar
      Trillman88
      New member | Level 2
      5 years ago

      I can see it in preview the file will open but when I click the 3 dots and open in excel so that i can edit the file it states "Ooops Something went wrong"

    • Trillman88's avatar
      Trillman88
      New member | Level 2
      5 years ago

      Sorry not when i Click on the 3 dots, Its when i click the down arrow and click on open, then "Open with Excel"

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Does this happen on other browsers as well? 

         

        What about through an incognito window?

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